The Book Hotel informed us while we were in the car from the airport that they had rebooked us in a different hotel in a different neighborhood. We were told that the reason was the hotel was experiencing a water problem. All of this is fine, except they had many opportunities to tell us about this problem before we were in the car. We had prepaid for the hotel through Expedia and The Book Hotel made other arrangements with a new hotel without our consent. I called Expedia that night to complain. Expedia emailed me the next day that The Book Hotel denied my request for a refund.
KG
8/10 不錯
Robert (San Francisco)
2016年12月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel in a lovely neighborhood
Beautiful hotel in a lovely neighborhood. This place is in an active neighborhood but a quiet street. A short walk to great restaurants and fun night life. The Wi-Fi was a little weak in my room, but that's minor compared to how kind and helpful the staff were and what a great location this was for enjoying Bogotá.
Robert
10/10 優異
Douglas
2016年10月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Exactly what you need in a hotel
I give the Book Hotel 5 stars for value and charm.
This hotel is in probably the best part of the cool neighborhood, Chapinero. I had a room that was situated nicely with a view of the quiet street out front and the the mountain.
The lobby is charming and clean. The kitchen and dining are cozy and the service is great.
The staff are very polite and patient and kind.
The manager Miguel is very helpful and nice.
You get exactly what you need in a hotel, at a great value.
Now that I know about The Book Hotel, this will be my first choice.
Douglas
8/10 不錯
Paco (New York, NY)
2016年10月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Overall very good, albeit a bit noisy at times.
Doors could be thicker... Breakfast is simple but adequate.
Paco
8/10 不錯
真實旅客
2016年10月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
2/10 很差
Gilles
2016年9月28日
不滿:職員與服務和客房舒適度
Très mauvais...
Très décevant.... beaucoup de bruit ... et l'hôtel n'a jamais retrouvé une boîte de macarons oublié dans le frigidaire malgré des appels répétés le jour même de mon départ. à éviter. ..
Gilles
10/10 優異
Ivette (Guadalajara)
2016年4月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hermoso hotel/librería
El hotel está hermoso, es una casa antigua adecuada para ser hotel. La atención de todo el personal es excelente, la decoración es lo máximo. El hotel también es librería y el desayuno está incluido en la tarifa del hospedaje. Un concepto muy diferente que se disfruta mucho!!
Ivette
8/10 不錯
Jesus
2016年2月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jesus
10/10 優異
真實旅客
2016年2月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great little hotel
Waiting for us at 2:30 am with a smile...checked in and I our room in10 min...one hour slow stroke to old city and same in other direction to zone rosa....restaurants in both area more in the.zona rosa...streets are quiet at night.....would stay there again
真實旅客
8/10 不錯
真實旅客
2016年1月12日
讚好:職員與服務和客房舒適度
Que ambiente tan bonito
Es un hotel bonito, romantico, muy frio; tiene una libreria biblioteca absolutamente increible. Le falta un poco de pintura y detalles menores. La gente es amable y dispuesta a ayudar. Restarurantes cercanos muy buenos.
Desayuno aceptable,pero mientras las personas desayunan pueden ver un buen libro situacion que hace un desayuno inigualable.
Que buen ambiente.
Volveré a pesar de pequeñas fallas.