Chalets in Borough of Guildford

"Loved this hotel"

"Loved every moment of our stay"

"The rooms are very old. The headboard to my bed was off the wall as I walked into my room for the first time and needed to be fixed. In the meantime they let me change rooms. The 2nd room had a black hair on the pillow, an opened dessert wrapper behind the night stand and the fridge ice maker/freezer was inoperable due to it being frozen over. So I requested another room. My third room was a visible upgrade and was actually clean, who would’ve thought! The front desk was approachable about the issues but the manager and housekeeper were persistent on me not moving rooms and overall not pleasant to speak with about THEIR rooms that were not up to the minimum standard. The restaurants were sub par, very over priced and staff was fine. The overall establishment was decently clean and the rest of my stay went fine. "

"Breakfast was fresh and the staff was amazing. 10/10 recommend"

"An excellent stay! Great location and room. Staff can’t do enough to help - a new favourite when staying in London "

"Clean room, location is great for theatres and shops, thought it was good value. Lack of window isn't great, but we knew that before we arrived."

"We had paid extra to stay in a corner room, based on the photos on the website offering river views. We had a view of the buildings opposite and the road outside reception! Not impressed as I felt this was false advertising on their part. The room was modern and enough room but the bed was really hard and uncomfortable. The bar doesn’t have any drinks on tap and bottles and spirits are limited. It was a fair walk from the tube station, which meant we did pay out for a few taxis during our 4 day stay. "

"We did not have a good experience here, our heating did not work, and we told management who came to fix it quickly but did nothing. Also, our shower was broken and the faucet head fell off multiple times, along with the shower being the smallest enclosed space I’ve ever tried to shower in. The biggest issue that we had with our room was the fact that our sliding bathroom door was see-through and right next to the bed, which made it super uncomfortable to use the bathroom right next to the bed through a see through glass door. Overall, would not recommend; there’s so many better places in London, I would try somewhere else."

"Good size rooms for London. Great location and nice bar"