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关于哈佛广场酒店的点评

2 out of 5
哈佛广场酒店
110 Mount Auburn Street, Harvard Square, Cambridge, MA

点评

8.2

很好

10 分 - 超赞。146 条好评，共有 335 条点评" "
8 分 - 还可以。104 条好评，共有 335 条点评" "
6 分 - 一般。59 条好评，共有 335 条点评" "
4 分 - 很差。18 条好评，共有 335 条点评" "
2 分 - 糟糕。8 条好评，共有 335 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

7.0/10

服务设施

8.2/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

mao

满意：清洁度、员工和服务、住宿条件和设施
Very good. The staff are very friendly and have a good service attitude. They try their best to help us.
2023 年 7 月入住 1 晚
Niamh (Neve) 于 2023年07月31日 的回复
Good Afternoon Mao,Thank you for staying with us and for this wonderful review/rating we truly appreciate it. We hope you will consider us for any future visits to Cambridge.Best Niamh (Neve)

10/10 超赞

Chun Chiang

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Good
2019 年 11 月入住 2 晚

8/10 还可以

Sheida

满意：员工和服务，清洁度
Overall we had a good stay but the two things that could be improved are that the shower had very very low water pressure and volume so it took a while to shower, and the water dispenser in the lobby was broken (and the tap water did not taste good). Staff was great and everything was clean.
2024 年 5 月入住 3 晚

6/10 一般

Gatis，Atlanta

满意：员工和服务
不满意：住宿条件和设施
2024 年 5 月入住 2 晚

6/10 一般

Elizabeth

满意：清洁度
2024 年 5 月入住 2 晚

6/10 一般

Lorena

2024 年 4 月入住 1 晚

10/10 超赞

Aram

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

4/10 很差

Flora

满意：清洁度、员工和服务、住宿条件和设施
The room was not worth the money paid. There was no AC, the room was a lot smaller than it appeared online, and the tv didn’t have cable connection.
2024 年 4 月入住 1 晚

10/10 超赞

KATE

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient and staff friendly
2024 年 4 月入住 1 晚

6/10 一般

Monica，Sarasota

与家人出行
不满意：服务设施
The location is FANTASTIC!! And they know it. That’s why they will get away with a hotel that has more the vibe of an hostel and an hotel. The room is very small. Almost no storage. Bathroom and sink tiny. Old doors, old floors, old everything. No breakfast. High price for what it is and you have to pay additional ($45) to park a car. The should put a bit more effort and pride on this place, not just rely on the great location. They are in need of renovation. Badly
2024 年 4 月入住 2 晚

10/10 超赞

YING HUA

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Niamh Neve 于 2024年04月8日 的回复
Thank you for your amazing score we are so happy you enjoyed your stay !!Best Niamh (Neve)

6/10 一般

JUNG YUL

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

6/10 一般

Cindy

商务旅客
满意：员工和服务，清洁度
不满意：服务设施
Very dated property and the pictures do not really share what's going on. Cement staircase. Not very professional staff. But awesome location and big rooms.
2024 年 3 月入住 2 晚
Niamh Neve 于 2024年03月19日 的回复
Good Afternoon CindyI am so sorry to hear you did not have a good experience. We do renovated the hotel every five years and I would be interested to hear your experience with our staff, guest services are extremely important to us.Best Niamh (Neve)

8/10 还可以

Karen

2024 年 2 月入住 3 晚
Niamh Neve 于 2024年04月8日 的回复
Thank you for staying with us and for your great score we hope you will stay with us again.Best Niamh (Neve)

10/10 超赞

Juan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff is very nice. Coffee and tea are excellent.
2024 年 3 月入住 1 晚
Niamh Neve 于 2024年03月11日 的回复
Thank you for your review so happy to hear you had a nice stay Juan.Best Niamh

10/10 超赞

Peter

满意：清洁度、员工和服务、住宿条件和设施
The staff was particularly helpful in aiming us toward restaurants we'd heard about. Very upbeat, knowledgeable, and responsive.
2024 年 2 月入住 1 晚
Niamh Neve 于 2024年03月19日 的回复
Good Afternoon Peter,We are very lucky to have such great employees so happy to hear how helpful they were for you.Best Niamh (Neve)

8/10 还可以

James，San Jose

满意：清洁度、员工和服务、住宿条件和设施
clean and right in Harvard square
2024 年 2 月入住 1 晚
Niamh Neve 于 2024年03月11日 的回复
Good Afternoon James,Thank you for this review so happy to hear you enjoyed the central location in the square.Best Niamh

10/10 超赞

Henry

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Niamh Neve 于 2024年03月19日 的回复
Hi HenryThank you for the fantastic score on your experience with us we truly appreciate it.Best Niamh (Neve)

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Mm
2024 年 2 月入住 1 晚
Niamh Neve 于 2024年04月8日 的回复
Thank you for staying with us and we hope you will consider us for any future stays.Best Niamh (Neve)

6/10 一般

James

与家人出行
满意：住宿条件和设施，清洁度
不满意：服务设施
The room was very nice. Soft very comfortable bed. Nice water flow to the showers. If traveling for vacation, this would be a very nice option. But the hotel is not set up for business travelers. Unfortunately the internet here is so so so slow @ 0.58MB/s and struggling to reach 1.94MB/s. They should have just declared that there was no reliable internet. Impossible to stream videos or make video calls. Given how much everyone relies on internet access, not sure why they would have such slow internet just to save a buck.
2024 年 1 月入住 1 晚
Niamh Neve 于 2024年03月19日 的回复
Good Afternoon James,We are so glad you enjoyed the room and we will definitely look into our internet services and I apologize for the inconvenience. Best Niamh (Neve)

6/10 一般

Neil

商务旅客
不满意：服务设施
Perfect location. Pretty shabby.
2024 年 2 月入住 2 晚
Niamh Neve 于 2024年03月19日 的回复
Good Afternoon Neil,Sorry to see you felt the hotel was shabby was there anything in particular you felt we could update/change.Best Niamh

8/10 还可以

Paula

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient location
Nice room set up with room safe and mini fridge. bath room is very small. Extra pillows and nice linens. Free all day coffee in lobby nice. Great Harvard square location
2024 年 1 月入住 2 晚
Niamh Neve 于 2024年03月19日 的回复
Good Afternoon PaulaThank you for the lovely review and I am happy to see you enjoyed your stay.Best Niamh (Neve)

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Matthew

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Unique access to Harvard Extension courses and great staff.
2024 年 1 月入住 3 晚

10/10 超赞

Diane

满意：清洁度、员工和服务、住宿条件和设施
Excellent location in the middle of Harvard Square, and for a fee, parking was also included. Well-maintained and clean with a friendly staff. I will definitely go back. This was a relatively quiet time which I appreciated. I'm assuming it would be very busy seasonally such as during Harvard events.
2024 年 1 月入住 1 晚

8/10 还可以

Maria

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay smack in the middle of Harvard Square
Nice no-frills hotel in the middle of Harvard Square; perfect if you’re visiting the area. It has a small coffee/water area next to the reception. 4 stars because I got asked 3 times by housekeeping whether they could come in; make sure you put the “do not disturb” sign on the door. Would definitely recommend to others.
2023 年 12 月入住 1 晚

6/10 一般

Thomas

2024 年 1 月入住 1 晚

8/10 还可以

Paul

满意：清洁度、员工和服务、住宿条件和设施
Cool hotel for a stay in Harvard Sq. I walked to the Brattle Theater, which is right down the street, for a movie. Then had a late drink and snack at Noir, which is at the Charles Hotel next door. Great shops and atmosphere.
2023 年 12 月入住 1 晚

10/10 超赞

john

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
simple, clean and not fancy
Very clean, no problems, very safe. staff was excellent, fantastic parking.
2023 年 12 月入住 2 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚

8/10 还可以

Alan

满意：清洁度
2023 年 12 月入住 1 晚

10/10 超赞

Kalani

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Gear location and hospitality!
2023 年 12 月入住 2 晚

10/10 超赞

Laura

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Best value, quality and convenience to everything in Harvard Square and environs.
2023 年 12 月入住 2 晚

6/10 一般

Maureen

与家人出行, 商务旅客
不满意：服务设施
Walking distance from harvard square
Niamh Neve 于 2024年03月19日 的回复
Hi MaureenSo happy to see you enjoyed our central location in Harvard Square.Best Niamh (Neve)

8/10 还可以

CHEME

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It would be fantastic if the parking and breakfast is included in the package.
2023 年 11 月入住 1 晚

10/10 超赞

Heather

满意：清洁度、员工和服务、住宿条件和设施
We had a great stay. Staff is super friendly and helpful.
2023 年 9 月入住 3 晚

10/10 超赞

Ophelia

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚

4/10 很差

Thomas，Norwich

2023 年 11 月入住 2 晚

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

8/10 还可以

Kristin

与配偶出行
满意：住宿条件和设施，清洁度
Pros: clean, great location, very comfortable mattress Cons: insufficient bedding (not enough pillows, flimsy bedspread), no in-room coffee maker
2023 年 11 月入住 2 晚

10/10 超赞

Elena

满意：员工和服务，清洁度
It was ok

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location. Comfortable room. Just what I needed for a quick work trip.
2023 年 11 月入住 2 晚

10/10 超赞

JoAnnah

2023 年 11 月入住 1 晚

10/10 超赞

Dave

满意：清洁度、员工和服务、住宿条件和设施
Great
2023 年 11 月入住 1 晚

10/10 超赞

Alexandra

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best place (Harvard)
Great place for researching at Harvard! Just 15 min walk from the Houghton Library. Everything was perfect. Thanks!
2023 年 10 月入住 5 晚

10/10 超赞

Raleigh，Dixon

2023 年 11 月入住 2 晚

6/10 一般

John

团体旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施
Visited during a warm period in autumn and there was no A/C making sleeping difficult. The staff’s response was to open the window which barely cracked 2 inches. The decision to install a HVAC system that either heats or cools in a climate that is variable sets the hotel up for angry sweaty or cold guests. The refrigerator in the room needed to be replaced twice to find one that worked. If this was a $100 room I would provide a good review but for $450… unacceptable.
2023 年 10 月入住 1 晚

8/10 还可以

Peter

2023 年 10 月入住 2 晚

6/10 一般

Patrick

满意：员工和服务
不满意：住宿条件和设施
over 400 a night and broken fixtures in the bedroom, elevator does not work
2023 年 10 月入住 1 晚
Harvard Square Hotel 于 2023年10月23日 的回复
Hello Patrick,I apologize for your recent experience. We hope you will stay again in the future and give us a second chance.

6/10 一般

Kellee

满意：员工和服务，清洁度
Great location in Harvard Square. For the money, the room was ok.
2023 年 9 月入住 2 晚
Harvard Square Hotel 于 2023年10月23日 的回复
Hello Kellee,Thank you for your rating and feedback. We hope to see you again on your next trip to Cambridge.