2/10 糟糕
WEIKI
与家人及幼儿出行
2025 年 9 月 17 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and asked the manager to check, but they also said there was no refund. I think this hotel is deceptive. If I had a five-star review, I wouldn't give it a single star. It's terrible. If there was a complaint number, I would definitely file a complaint with this hotel, not just the Hilton. It's worse than an average hotel. It's ridiculous.
WEIKI
2025 年 8 月入住 2 晚
