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布爾博奈坎卡基希爾頓歡朋酒店的評價

2.5 out of 5
布爾博奈坎卡基希爾頓歡朋酒店
64 Ken Hayes Dr, Bourbonnais, IL

評價

9.2

卓越

10 分評分，優異；442 則評價中有 318 則" "
8 分評分，不錯；442 則評價中有 84 則" "
6 分評分，一般；442 則評價中有 22 則" "
4 分評分，欠佳；442 則評價中有 6 則" "
2 分評分，很差；442 則評價中有 12 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Brenda

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Jessica Y. AGM 於 2024年5月23日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Kerry

讚好：整潔度、職員與服務和住宿狀況
This was a very neat and clean hotel. Not only was our room very neat, the common areas were also very tidy. The breakfast area was great, also very clean, and the food was hot and tasty. The dining area was kept clean throughout the morning. And be prepared to fall in love with fresh cookies at the check-in counter!
於 2024 年 5 月住了 2 晚
Jessica Y. AGM 於 2024年5月23日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon. We'll be sure to have the cookies waiting!

8/10 不錯

Mackenzie

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and convenient to food!
於 2024 年 5 月住了 3 晚
Jessica Y. AGM 於 2024年5月23日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Brenda

讚好：整潔度
Very pleased with service and room.
於 2024 年 5 月住了 1 晚
Jessica Y. AGM 於 2024年5月13日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Rodney

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Jessica Y. AGM 於 2024年5月4日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Sharon

家人同遊, 寵物同遊
Seemed updated and clean
於 2024 年 4 月住了 1 晚
Jessica Y. AGM 於 2024年5月1日的回應
Thank you for completing a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Richard (Grand Blanc)

讚好：整潔度、職員與服務和住宿狀況
Ok
於 2024 年 4 月住了 1 晚
Jessica Y. AGM 於 2024年5月1日的回應
Thank you for completing a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Jeanne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean but pricey
於 2024 年 4 月住了 3 晚
Jessica Y. AGM 於 2024年5月1日的回應
Thank you for completing a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Marlon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Jessica Y. AGM 於 2024年5月1日的回應
Thank you for completing a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Antonio

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Jessica Y. 於 2024年3月27日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Beata

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Jessica Y. 於 2024年3月27日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Lynette (Bartlett)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice Hotel clean and quiet
於 2024 年 3 月住了 1 晚
Jessica Y. Assistant General Manager 於 2024年3月18日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Angela

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were very kind and accommodating.
於 2024 年 3 月住了 1 晚
Jessica Y. Assistant General Manager 於 2024年3月18日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Tammy

讚好：整潔度、職員與服務和住宿狀況
Great stay. Will be back
於 2024 年 3 月住了 2 晚
Jessica Y. Assitant General Manager 於 2024年3月18日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Rebecca

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly from the front desk to the manager and cook. We had an issue with our room and the manager was very quick to respond and was very accommodating to resolve the problem.
於 2024 年 2 月住了 1 晚
Jessica Y. Assistant General Manager 於 2024年3月18日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

6/10 一般

Susan c

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I love Hampton Inn but this time the coffee machines were broke and no ice because the filters needed to be changed. That was an inconvenience to us.
於 2024 年 2 月住了 1 晚
Jessica Y. Assistant General Manager 於 2024年2月6日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. On behalf of the entire staff, we apologize for the issues you experienced during your stay. Unfortunately, our area had just undergone a boil order from Aqua Illinois. For guest and staff safety, we are required to follow these orders and any additional steps that we are required to take after the order is lifted. This includes sanitizing the machines and replacing all filters. We apologize for any inconvenience this caused. We appreciate your feedback and hope to see you again soon.

10/10 優異

Nicole

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Night away
Very helpful clerk, quiet rooms, clean bathroom
於 2024 年 2 月住了 1 晚
Jessica Y. Assistant General Manager 於 2024年2月6日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Kelly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean. Friendly staff. Clean pool. Great breakfast.
於 2024 年 2 月住了 1 晚
Jessica Y. Assistant General Manager 於 2024年2月6日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Fidencio

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Jessica Y. Assistant General Manager 於 2024年2月6日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Khrista

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean
於 2024 年 1 月住了 2 晚
Jessica Y. Assistant General Manager 於 2024年2月6日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
Jessica Y. Assistant General Manager 於 2023年12月23日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

8/10 不錯

Kristin (Charleston)

讚好：整潔度和住宿狀況
於 2023 年 12 月住了 2 晚
Jessica Y. Assistant General Manager 於 2023年12月23日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Very good hotel
My son and I stayed 1 ngiht at the Bourbonnais Hampton Inn in Bouurbonnais, IL. We were very pleased with the cleanliness and quietness of the entire place. Staff was professional, friendly, and helpful at all times. Toiletries and towels were plentiful. Complimentary breakfast was excellent with a wide variety of foods to chooses from. Our stay was very pleasant and highly recommend it to anyone.
於 2023 年 12 月住了 1 晚
Jessica Y. Assistant General Manager 於 2023年12月17日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

8/10 不錯

Christy

讚好：職員與服務和住宿狀況
不滿：客房舒適度
Great hotel with a bed like a rock.
The hotel was lovely. Everything was clean. The workers were friendly and helpful. The breakfast was delicious. The bed was a slab of cement with a sheet over it. I did not sleep all night. Isn't the bed the most important part of a hotel room?
於 2023 年 12 月住了 1 晚
Jessica Y. Assistant General Manager 於 2023年12月17日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit, for the most part. We apologize that you found the comfort of the bed in your guest room to be lacking. I will be sure to pass your comments regarding the bed along to Hilton corporate as a way to better future guest satisfaction, as we are currently adhering to corporate requirements for all guestroom bedding and furniture. We appreciate your feedback and will use it to fine tune our operations.

8/10 不錯

DAVE

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean. The bad was in the morning the staff was cleaning rooms and had the hall blocked. They did move the stuff when ask and were very polite
於 2023 年 11 月住了 1 晚
Jessica Y. Assistant General Manager 於 2023年12月17日的回應
Thank you for taking a moment to complete this survey. We appreciate your feedback and will use it to fine tune our operations.

10/10 優異

Melissa

於 2023 年 11 月住了 1 晚
Jessica Y. Assistant General Manager 於 2023年12月17日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Dennis

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Jessica H. Assistant General Manager 於 2023年11月16日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

James

於 2023 年 11 月住了 1 晚
Jessica Y. Assistant General Manager 於 2023年12月17日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
Nice place to stay
There was a plastic toothpick on the counter in the bathroom when we checked onto our room, which made me question the cleanliness. Otherwise, our stay was great. The room was comfy. I like the design.
於 2023 年 10 月住了 1 晚
Jessica H-Assistant General Manager 於 2023年10月30日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. I have informed the housekeeping supervisor about the toothpick found in the bathroom after check in so this does not happen again in the future. We pride ourselves in the cleanliness of our hotel so I am very disappointed that this was your first impression of our facility. We appreciate your feedback and will use it to fine tune our operations.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great free breakfast
This Hampton Inn is very clean and comfortable, and has one of the best free breakfasts I've had at any hotel.
於 2023 年 10 月住了 2 晚
Jessica H. Assistant General Manager 於 2023年10月22日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

6/10 一般

John

讚好：整潔度
於 2023 年 10 月住了 1 晚
Jessica H. Assistant General Manager 於 2023年10月23日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We apologize that we were unable to provide you with a 5 out of 5 rating stay. Please let us know what we could have done to improve your stay. We appreciate your feedback and will use it to fine tune our operations.

10/10 優異

Jeanne

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Jessica H. Assistant General Manager 於 2023年10月22日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Maria Guadalupe

讚好：整潔度、職員與服務、設施服務和住宿狀況
Lindo
於 2023 年 10 月住了 1 晚
Jessica H. Assistant General Manager 於 2023年10月22日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Jodi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quick Getaway to Visit College
Great breakfast, clean, well-maintained, overall comfortable as well.
於 2023 年 10 月住了 1 晚
Jessica H. Assistant General Manager 於 2023年10月22日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Kerry

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Jessica H. Assistant General Manager 於 2023年10月16日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Michel

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place. Been there before and I will be back.
於 2023 年 10 月住了 4 晚
Jessica H. Assistant General Manager 於 2023年10月13日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Nola

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Jessica H. Asst. General Manager 於 2023年10月11日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean hotel!
於 2023 年 10 月住了 1 晚
Jessica H. Asst. General Manager 於 2023年10月11日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

jay

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Jessica H. Assistant General Manager 於 2023年10月1日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate the feedback and hope to see you again soon.

8/10 不錯

Donald

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Jessica H. Assistant General Manager 於 2023年10月1日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate the feedback and hope to see you again soon.

10/10 優異

Kevin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Jessica H. Assistant General Manager 於 2023年10月1日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate the feedback and hope to see you again soon.

8/10 不錯

Donald

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Jessica H. Assistant General Manager 於 2023年10月1日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate the feedback and hope to see you again soon.

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk lady was not very friendly. When I asked for a receipt at check out, she told me she couldn't give me one. Seemed strange to me as we stay in another Hampton just a few nights prior and that front desk person printed one for me. The guy running the kitchen one morning couldn't keep up with bringing out food. When we came down for breakfast, there was very little food to choose from. Not his fault. He was by his self and needed help. I felt he did his best
於 2023 年 9 月住了 3 晚
Jessica H. - Assistant General Manager 於 2023年9月9日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit, for the most part. Upon reviewing your reservation, I do see that you booked a prepaid reservation through Expedia. When booking a prepaid 3rd party reservation, you are paying the 3rd party company and not the hotel directly, so the hotel is unable to provide a receipt for room and tax as those rates are hidden. I do apologize if the staff did not explain this in a kind, courteous manner. I will be speaking with the staff member to ensure this does not happen again in the future. I will also be speaking with the breakfast staff to be sure they have enough food on hand for our busier weekend days. We appreciate your feedback and will use it to fine tune our operations.

10/10 優異

Shai

於 2023 年 9 月住了 1 晚
Jessica H. Assistant General Manager 於 2023年10月1日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate the feedback and hope to see you again soon.

10/10 優異

Jared

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This Hampton Inn is clean! Front desk was friendly and helpful! Breakfast was good! Room was clean! I would highly recommend staying here!
於 2023 年 9 月住了 1 晚
Jessica H.- Assistant General Manager 於 2023年9月5日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

Martin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome Stay
Fantastic facility. Will definitely be back..
於 2023 年 9 月住了 1 晚
Jessica H.- Assistant General Manager 於 2023年9月5日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 優異

John

於 2023 年 9 月住了 1 晚
Jessica H. Assistant General Manager 於 2023年10月1日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate the feedback and hope to see you again soon.

10/10 優異

Miguel A

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love everything
於 2023 年 9 月住了 1 晚
Jessica H.- Assistant General Manager 於 2023年9月5日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

8/10 不錯

Carrie

於 2023 年 8 月住了 1 晚
Jessica H. - Asst. General Manager 於 2023年8月29日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

8/10 不錯

Kevin

於 2023 年 8 月住了 2 晚
Jessica H. - Assistant General Manager 於 2023年8月15日的回應
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit.We appreciate your feedback and hope to see you again soon.