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"Helpful staff "

"They don’t have an airport shuttle. Getting to and from the airport required a public bus and an uber, so plan ahead "

"Staff especially Electra on reception who was charming and smart with lots of tips. Room was lovely, breakfast generous and a useful bar. Great VF£ and close to the underground station. "

"I was very pleased with this accommodation. "

"Staff is really good. T5 pod makes it easy. 👍"

"Great experience! The hotel is very clean and spacious, and the bed is one of the most comfortable I’ve slept in. I especially appreciated the warm hospitality from the girl at reception. She was so helpful and kind throughout my check-in. Excellent service! Thank you "

"A young chap named Carlton checked us in - super efficient and sorted all our queries like a pro. Room was clean with great views, comfy bedding and strong shower. We came down to the bar. It was warm and cozy with lots of seating. The wine was excellent. We wanted some food and restaurant is just next to the bar. Genevive was the waitress. She took the order and said ‘ you are going to love the food’ - My god, it was awesome. I haven't had authentic Indian, this good for ages. On par with nearby celebrity run restaurants(no names). Hotel management - please don't let this team go! Cook, Waitress, Bar team and Receptionist - the whole lot!! "

"The lady at reception was very helpful and we got a lovely room which was quiet and very comfortable. The meal we had in the evening was delicious and breakfast was very varied and tasty. We would highly recommend the Sofitel."

"Staff was nice, room was clean, and bed was comfortable!"