Rancho Cucamonga Bowlero Rancho Cucamonga Hotels

"It was ok"

"I spent so much money at this hotel. They claimed to accommodate service dogs. However the management harassed me saying my dog smelled bad. She was extremely rude and unempathetic to my situation. Its extremely disrespectful and disheartening to have to be approached about this . I was extremely embarrassed and uncomfortable. She later told me I would no longer be accommodated at all.. she's completely unprofessional and I wouldn't recommend this hotel to anyone with a service animal or without for that matter.. thanks for the embarrassing stay.. you sure know how to make people feel welcomed"

"I travel frequently for work and stay in hotels often, and this was one of the worst experiences I’ve had. I prepaid for my room in advance and arrived around 6:20 PM needing to check in quickly before a 7:00 PM client dinner. Instead, I walked into an empty front desk with a sign saying staff was “on break” for 30 minutes. While waiting a few minutes is understandable, having no one available during standard check-in hours is not. When an employee finally appeared, I asked if he could check me in. He told me he couldn’t help because he wasn’t clocked in yet and wouldn’t be until 6:47 PM. So I waited — over 20 minutes — just to be assisted. Then another guest walked in without a reservation, and the employee chose to help him first, completely ignoring the fact that I had already been waiting over 25 minutes. When I questioned it, I was told the other guest had been there before me, even though I had not seen him. The situation escalated when I expressed frustration, and swore under my breath, the employee ultimately refused to check me in altogether — despite the fact that I had already prepaid. When I pointed that out, I was told: “We have enough bookings. We don’t need your money.” I was then given a fake phone number when I asked for a manager, followed by another number that led nowhere. I also requested written confirmation of a refund, which I never received. This wasn’t just inconvenient, it was a complete lack of professionalism and basic customer service."

" Br"

"The room was OK, but it had an old stale smell to it. I asked for more towels the people came and wanna make sure they counted them out of tiowels, because there was hair on one of the towels in which cloth I didn’t feel all that safe it was a one way end and the air conditioner was real shabby rundown unfortunately I would not be going there again and if you complain about anything you had to wait 2 to 3 days to wait to see what the manager says about giving money back or some kind of compensation"

"Staff at the front desk were especially helpful and accommodating."

"Not a big fan of paying for parking for a place you are staying at but other than that, it was a nice place to stay."

"Great staff, nice room and nicely equipped gym."

"Our room was very clean & we had a nice view of the pool. Check in was very fast, the desk clerk was super friendly "