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首都 O 布蘭森經典汽車旅館的評價

2 out of 5
首都 O 布蘭森經典汽車旅館
2384 Shepherd of the Hills Expressway, Branson, MO

評價

7.6

不錯

10 分評分，優異；574 則評價中有 206 則" "
8 分評分，不錯；574 則評價中有 167 則" "
6 分評分，一般；574 則評價中有 96 則" "
4 分評分，欠佳；574 則評價中有 57 則" "
2 分評分，很差；574 則評價中有 48 則" "

7.6/10 

整潔度

8.0/10 

職員與服務

6.8/10 

設施服務

7.4/10 

住宿狀況

7.2/10 

環保程度

評價

4/10 欠佳

Phil

親子同遊
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
Absolutely nothing!
於 2024 年 3 月住了 2 晚
Ammy 於 2024年5月2日的回應
Hi, Phil! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 優異

Robert

讚好：整潔度、職員與服務和住宿狀況
The property is obviously old but relatively well maintained for its' age. Parking near my room was limited, only 9 spaces total for far more rooms. When I initially got back at 10:30pm there were no spaces available so I parked on opposite side of building, about 30 minutes later a space opened up and I moved my car. Probably won't be returning.
於 2024 年 3 月住了 1 晚
Ammy 於 2024年5月2日的回應
Thanks for the positive rating, Robert! Hope to welcome you again soon. Regards, Noah.

4/10 欠佳

Sandi

家人同遊
不滿：整潔度和設施服務
The good was a room with beds. Our refrigerator did not work.We had no problem with the staff. I never expect a delicious impressive breakfast but there's usually meat on the buffet or at least in the gravy. Jelly for biscuit.. There was no extras, instant eggs, biscuits plain gravy, cereal,. In frig only butter. That's it. I cannot recommend this hotel.
於 2024 年 3 月住了 2 晚
Ammy 於 2024年5月2日的回應
Hi, Sandi! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 優異

Dakota

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was so easy and fast to check into
於 2023 年 12 月住了 1 晚
Ammy 於 2024年5月6日的回應
Hi, Dakota! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

6/10 一般

Fred

於 2024 年 1 月住了 1 晚

10/10 優異

JULIE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Kaitlyn

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome stay
Stayed four days and honestly for the price you pay it’s WELL worth it for a nice stay right near Branson downtown. We travel all over the u it’s states etc and this is probably the best hotel for the price we have been to. The clerk desk was friendly and they even offered us a discount if we came back after check out because we was great occupants. If you are into fancy five star hotels this isn’t for you. However for a family wanting a decent place to stay and enjoy your money on vacation highly recommend
於 2023 年 12 月住了 4 晚

8/10 不錯

Misty

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

6/10 一般

Stevens

不滿：整潔度、職員與服務和住宿狀況
Es un motel bonito que lamentable no lo mantienen limpio y ameno como lo merece.
於 2023 年 12 月住了 2 晚
Ammy 於 2024年5月6日的回應
¡Hola Steven! Lamentamos mucho que su experiencia con nosotros no haya sido agradable. Seguramente trabajaremos en tus sugerencias para brindarte la mejor experiencia posible la próxima vez. Saludos, Tim

10/10 優異

Gracie (Grandin)

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
No complaints
於 2023 年 12 月住了 1 晚
Ammy 於 2024年5月6日的回應
Hi, Gracie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 不錯

Jean

家人同遊
讚好：整潔度和職員與服務
Staff was very friendly & professional. Clean overall room. Bathroom could use some updating. Fan in bathroom was very squeeky. No hangers were provided. TV remote was secured together with bandaids - surely they could have at least used electrical tape.
於 2023 年 12 月住了 2 晚
Ammy 於 2024年5月6日的回應
We appreciate your positive rating, Jean! We take pride in providing our guests with a great experience. Regards, Tim.

10/10 優異

Shannon

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Ammy 於 2024年5月4日的回應
Hi, Shannon! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 一般

David

親子同遊
讚好：整潔度
不滿：職員與服務
Room cleaning was good, in fact for multiday stays in Branson it was very good (our room was cleaned, not common in our experience. The breakfast menu, while not super, was good, something again you can no longer take for granted in Branson, at the common hours of 7-9am. What wasn't common in my experience in Branson was to encounter snippiness about these hours, and from the manager himself. Branson builds its reputation as a family-friendly venue, so complications from breakfasting within these tight hours are usually given tolerance by staff. Not this place, where I was insulted not one but both mornings over my and my small childrens lack of punctuality at breakfast. When insults reach the strong awareness level of not just myself but two small children I can confidentally say they are not incidental but deliberate and obstentatious. This is one manager who is not going to indulge lazy Americans with a free ride at his expense. Plan your stay here accordingly.
於 2023 年 11 月住了 2 晚

8/10 不錯

Kent

讚好：整潔度、職員與服務和客房舒適度
good value
Our stay here was quite satisfactory. The toilet seat was broken when we first went in the repair was made quickly after we reported the problem. Friendly service. Breakfast was okay but not great. The facility is fairly old but reasonably well maintained. We definitely got good value for what we paid.
於 2023 年 11 月住了 2 晚
Tim 於 2024年1月22日的回應
Hi, Kent! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim

6/10 一般

Steven

家人同遊
不滿：設施服務
Rooms were clean, nothing spectacular. Front desk not super friendly but also not rude.
於 2023 年 11 月住了 2 晚

8/10 不錯

David

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very accommodating to my handicapped wife and it was very much appreciated
於 2023 年 11 月住了 3 晚
Ammy 於 2024年5月6日的回應
Glad to see that you have rated us positively, David! Do give us more chances to delight you in the future. Regards, Noah.

6/10 一般

Jon

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 11 月住了 2 晚
Ammy 於 2024年5月4日的回應
Hi, Jon! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 不錯

Dorothy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Would have preferred to have a coffee pot in the room. Didn't know until checking out that we hsd to ask for one
於 2023 年 11 月住了 6 晚
Ammy 於 2024年5月6日的回應
We appreciate your positive rating, Dorothy! We take pride in providing our guests with a great experience. Regards, Tim.

6/10 一般

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 5 晚
Ammy 於 2024年5月4日的回應
Hi, James! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 不錯

Krislyn

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚

6/10 一般

Cindee

家人同遊
不滿：整潔度、設施服務和住宿狀況
The one thing that sticks out is that our room did not have a shower curtain. That seems like a main requirement for normal maintenance. The facility had some dirty areas. The appearance of just years of ground in dirt was prevalent. It was just kind of gross. I don't think I would repeat a visit.
於 2023 年 10 月住了 2 晚
Barbara 於 2023年12月5日的回應
Thanks for rating us, Cindee! Your review made our day. We hope to delight you with our services. Regards, Barbara

6/10 一般

Rusty

讚好：職員與服務
不滿：整潔度
於 2023 年 10 月住了 1 晚
Barbara 於 2023年12月5日的回應
Hi, Rusty! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Barbara

10/10 優異

Fred

讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the little plants with herbs growing. The staff was kind and helpful.
於 2023 年 10 月住了 2 晚
Dewi 於 2023年12月5日的回應
That is great to hear, Fred! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

8/10 不錯

Christy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Good location. No curtains on the windows just a blind. So room is never dark. The bed was hard so for me was very uncomfortable.
於 2023 年 10 月住了 7 晚
Barbara 於 2023年12月5日的回應
Thank you for rating us with such awesome words, Christy! We will strive to keep up with your expectations every time. Regards, Barbara

8/10 不錯

JULIE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Was ok until no Hot water
Guy at the counter was super nice , let me check in an hour early , room was clean ..no complaints...EXCEPT i got up the next morning to take a shower and there was,NO HOT water..i had to leave early and the front desk wasnt open . Had to leave without a shower
於 2023 年 10 月住了 1 晚
Barbara 於 2023年12月5日的回應
Hello, Julie! Thank you for putting your encouraging words into our day. Glad you really enjoyed our services. Regards, Barbara

10/10 優異

Bill

於 2023 年 10 月住了 1 晚

8/10 不錯

C

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Noah 於 2023年12月5日的回應
Thank you very much, C! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Noah

2/10 很差

donna

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
Management has been rude pretty much the whole time. Then he tells my daughter they can't stay any longer. Saying cause they been there for a few days and they need to clean the room. Then she goes to get breakfast and got 2 waffles and 2 drinks and a cup of syrup and as she goes outside she drops the cup of syrup out side the door a d he comes over there and is rude about it saying sh s got enough for 4 people . And says u out today right. He's rude and won't be back. She had 2 waffles how is that enough for 4 people no bis and gravey other than 2 waffles and 2 drinks in front of everyone. If there was something they done why wasn't they informed. He was rude to me the 2nd time I went in to pay for 2 more days. Why ? No reason to be. Needless to say we won't return and others will know about it.
於 2023 年 10 月住了 2 晚
Joey 於 2023年12月5日的回應
We are sorry for the inconvenience caused to you, Donna! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

8/10 不錯

Ann

於 2023 年 10 月住了 1 晚

6/10 一般

Debra

多人同遊
不滿：整潔度
Needed some repairs in the bathroom poor paint job my feet turned black just walking to the bathroom
於 2023 年 10 月住了 2 晚
Dewi 於 2023年12月5日的回應
Thank you for sharing your seamless experience, Debra! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Dewi

10/10 優異

Lucinda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
Noah 於 2023年12月5日的回應
Hi, Lucinda! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Noah

10/10 優異

Roger

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly and our room was so clea
於 2023 年 10 月住了 15 晚

8/10 不錯

barbara

家人同遊
讚好：整潔度和職員與服務
The hallway lights are a necessity for security. However, the use of curtains could help block out that light on the room. Replacing the pillows would definitely be an upgrade
於 2023 年 10 月住了 1 晚
Tim 於 2023年12月5日的回應
Hi, Barbara! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Tim

10/10 優異

Linda

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚
Noah 於 2023年12月5日的回應
Thanks for the positive rating, Linda! Hope to welcome you again soon. Regards, Noah

10/10 優異

Vicki

於 2023 年 9 月住了 2 晚
Barbara 於 2023年12月5日的回應
Pleased to hear your kind words of gratitude, Vicki! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 優異

Paul

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay
於 2023 年 9 月住了 1 晚
Eva 於 2023年10月13日的回應
Hi, Paul! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Eva

8/10 不錯

Brandi

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice clean recently remodeled. We had a good stay here.
於 2023 年 9 月住了 1 晚
Ammy 於 2024年5月6日的回應
We appreciate your positive rating, Brandi! We take pride in providing our guests with a great experience. Regards, Tim.

8/10 不錯

KIMBERLY

家人同遊
讚好：客房舒適度
You get what you pay for, maybe.
The hotel was worth about what we paid for it. Bathroom was run down, tub was chipped with peeling paint, shower head was about chest high in the shower and handicap bar in tub was attached with spackle and loose and un-usable. Breakfast was available but food was cold and choices were few. Desk manager sat in a chair watching every one eat but never offered help when we needed milk for cereal and such. floor in bathroom was covered in filth after housekeeping service.
於 2023 年 9 月住了 2 晚
Ammy 於 2024年5月6日的回應
Hi, Kimberly! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

10/10 優異

Linda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚
Eva 於 2023年9月11日的回應
Thank you for your appreciation, Linda! We hope to give you consistent service every time. Regards, Eva

8/10 不錯

Angela (Kansas City)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Staff was very nice:)
於 2023 年 9 月住了 4 晚
Barbara 於 2023年9月12日的回應
Hello, Angela! Thank you for recognizing our efforts and giving us a positive ranking. We will never cease to please you with our services. Regards, Barbara

4/10 欠佳

Paula

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The floors were dirty. After a shower and walking across the floor, our feet were black and had to be washed again before putting shoes on. What appeared to be mold was on pillow and bedskirt. The breakfast was bland and cold.
於 2023 年 9 月住了 2 晚
Eva 於 2023年9月11日的回應
Sorry for the hassle you faced, Paula! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

8/10 不錯

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room was great nice & quiet except when kids screaming outside the door overall it was great for the price
於 2023 年 8 月住了 3 晚
Dewi 於 2023年9月12日的回應
Hi, John! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Dewi

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good
於 2023 年 8 月住了 7 晚
Eva 於 2023年9月11日的回應
We are delighted to hear your words of praise, Guest! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Eva

2/10 很差

tracy

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Noah 於 2023年9月12日的回應
We are extremely sorry to know this, Tracy! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

2/10 很差

David

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Rooms were fairly clean. Toilets leaked bad. Shower heads leaked. TV volume in one of the rooms didn't work. Asked someone to address the issue and they got mad. Refused to change out the TV. Kids wanted to play in the pool, they said they had just added chemicals. However, it didn't smell like chemicals had been added. My family will not be returning to this place...we will choose some where else to stay in Branson.
於 2023 年 8 月住了 1 晚
Eva 於 2023年9月11日的回應
Hi, David! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Eva

10/10 優異

Paul

於 2023 年 8 月住了 2 晚

10/10 優異

Jerome

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚
Joey 於 2023年9月12日的回應
Hi, Jerome! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Joey

6/10 一般

Terrence

家人同遊
讚好：整潔度和客房舒適度
The parking is an absolute pain. Not having access to a pool when temps are this high is another drawback. Having to wait to check in with no one at the desk and not notice was away from desk.
於 2023 年 8 月住了 3 晚
Eva 於 2023年9月11日的回應
Sorry for the hassle you faced, Terrence! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

4/10 欠佳

Roshelle

讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
Disappointment after new management
We have stayed at this hotel several times in the past and it was excellent! But now it's under new ownership. The staff is friendly and helpful. When we went into our room it smelled like smoke, called the front desk. They came and sprayed and said it is from their new air handler. We stayed there two nights and when we came home our clothes reeked of smoke. The smoke detector was laying on the counter. They said that they were getting a new alarm system for that room the next day and if they put batteries in it, it would just beep. Nobody came the next day, so we went 2 nights with no smoke detector. The spindle was gone from the toilet paper holder. There were footprints on the bedspread. They used to have cookies and popcorn available in the evening, but said it's too hot to do that in the summer now. Will not stay there again.
於 2023 年 8 月住了 2 晚
Joey 於 2023年9月12日的回應
Sincere apologies, Roshelle! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

4/10 欠佳

James R.

讚好：職員與服務
不滿：整潔度和住宿狀況
I’m gone!
The lady was very nice however the bathroom door wouldn’t close without my getting a screwdriver and repairing it. The bathroom flooring and caulking was very bad (nasty) all flooring was very dirty and the refrigerator was leaking. The lady at the desk was very nice. The ice machine was broken but the nice lady gave us some ice upon request.
於 2023 年 8 月住了 3 晚
Eva 於 2023年9月11日的回應
Hi, James! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva