Excellent atmosphere clean and the staff are really nice. Beautiful location my only suggestion Would be more options during breakfast.
Wilderick
於 2024 年 3 月住了 3 晚
8/10 不錯
Ausra
伴侶同遊
2024年3月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fall creek suites on the 3rd floor no elevator. By very busy road ,comfy bed !
Ausra
於 2024 年 3 月住了 2 晚
10/10 優異
Cathleen
伴侶同遊
2024年3月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is beautifully curated and cozy.
Cathleen
於 2024 年 3 月住了 1 晚
6/10 一般
Elizabeth
2024年3月24日
讚好:住宿狀況
Elizabeth
於 2024 年 3 月住了 2 晚
4/10 欠佳
Travis
家人同遊, 親子同遊
2024年3月24日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
To start off, the property and the grounds are very nice. The back of the hotel near the creek and pool areas are very nice and well done. The rooms are a bit small for a family of 4 but it was not terrible. The outlet situation is a bit difficult since there aren't many options around the bed for phones and other devices. This is a place I would have brought my family back to any time we would have visited.
The part that changed my mind...We had already paid for our trip before we visited. When we arrived, I provided my card for incidentals and any other charges to the room on Tuesday evening. Wednesday evening we noticed there were two charges totaling 565 dollars had been charged by the hotel. We called Thursday morning and the person working said that it was done in error and the charge would drop off at 3am the next day. Friday morning came around and the charges were still there. I talked to the staff at the desk and I was told they couldn't do anything about it and I would need to speak to a manager. Friday afternoon we spoke with the manager and we were told that the authorization of the charges had been removed. Sunday morning on 3/24/2024 after we have returned home, the charges are still there. We had to contact our bank to start an investigation with them to see if we could get the charges removed that way. The facility offered no apology, no real reason why two different charges had been made, and they offered no solution to our problem. Will not be back.