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埃蘭城堡酒店的評價

4.5 out of 5
埃蘭城堡酒店
100 Rue Charlemagne, Braselton, GA

評價

8.8

優異

10 分評分，優異；1001 則評價中有 611 則" "
8 分評分，不錯；1001 則評價中有 209 則" "
6 分評分，一般；1001 則評價中有 108 則" "
4 分評分，欠佳；1001 則評價中有 50 則" "
2 分評分，很差；1001 則評價中有 23 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Yvose (Orlando)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
100 out of 10. we decided to celebrate our eighth wedding anniversary at Chateau Elan And the entire experience from booking until check out has been AMAZING. The entire staff at Chateau Elan was amazing and the atmosphere was welcoming. Don’t second-guess it. Just book now and you will not regret it!!!
於 2024 年 5 月住了 2 晚
April 於 2024年5月20日的回應
I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest.

8/10 不錯

Chantal

Toilet in the bathroom ran majority of the night, the hallway of my room was very loud throughout the night. Audible Nuisance of other room doors, slamming multiple times throughout the overnight. I had a late check out scheduled, and housekeeping begin harshly knocking on my door before the hotels scheduled checkout time. The overall cleanliness of the property was OK, it could’ve been clean a little bit thoroughly. At the restaurant in the spa, I sat next to the window. Food crumbs were all on the floor in the windowsill.
於 2024 年 5 月住了 1 晚
April 於 2024年5月19日的回應
Although we're disappointed to hear our service was not up to your standards or ours, we are grateful that we were able to make some other aspects of your stay enjoyable.

2/10 很差

jeremy

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The food, room, location, experience, and views were great. The problem was with our final night. The room next to ours threw a party. Loud music and loud people at 11:15 pm. We called the front desk two times for help. The people left, then returned around 1 am. Proceeded to crank up the music again and talking and arguing loudly. We called again and security came up. Apologized to them and asked them to turn it down. As soon as security left they once again started up the music and loud talking. We called once again and security came to ask them to turn it off. Around 1:45am they finally stopped carrying on and it was quiet. We received no apology from staff or the desk when we checked out. It's unfortunate that one bad night put a damper on our anniversary weekend. Other than the horrible night, the rest of the experience was great.
於 2024 年 5 月住了 2 晚
April 於 2024年5月19日的回應
Although we're disappointed to hear our service was not up to your standards or ours, we are grateful that we were able to make some other aspects of your stay enjoyable.

10/10 優異

JANICE

伴侶同遊
BEAUTIFUL
於 2024 年 5 月住了 1 晚
April 於 2024年5月19日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Richere

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We love everything
於 2024 年 5 月住了 1 晚
April 於 2024年5月19日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Hilliard

親子同遊
讚好：職員與服務、設施服務和住宿狀況
We really enjoyed our time there.
於 2024 年 5 月住了 1 晚
April 於 2024年5月19日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Kimberly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall, the combination of great accommodations, friendly staff, and lively entertainment options like the live music and wine tasting made our stay absolutely amazing. I highly recommend this hotel for anyone looking for a memorable and enjoyable experience!
於 2024 年 5 月住了 1 晚
April 於 2024年5月13日的回應
I'm delighted to hear that you enjoyed our many amenities, such as Paddy's, Louis House Of Bourbon, Marc's and the golf course.

10/10 優異

Kira

家人同遊
讚好：設施服務
This property is excellent
於 2024 年 5 月住了 1 晚
April 於 2024年5月12日的回應
I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest.

8/10 不錯

Sean

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property itself is clean and maintained. The staff is great. Only issue was a ordered a hamber and fries and my ticket was 78.00. No matter how much money a peraon has that was expensive.
於 2024 年 5 月住了 1 晚
April 於 2024年5月12日的回應
I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest.

8/10 不錯

Allison

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
April 於 2024年5月11日的回應
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 優異

Arusha

伴侶同遊
讚好：設施服務和住宿狀況
I loved everything about my stay
於 2024 年 5 月住了 1 晚
April 於 2024年5月10日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Caridad

於 2024 年 3 月住了 4 晚
April 於 2024年5月8日的回應
Thank you for your review, and we look forward to welcoming you back soon.

8/10 不錯

Lukas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Scroft 於 2024年5月3日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Phoebe

於 2024 年 4 月住了 1 晚
Scroft 於 2024年5月21日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Carla

於 2024 年 4 月住了 2 晚
Scroft 於 2024年5月18日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Shavonne

讚好：整潔度、職員與服務和住宿狀況
Staff was super friendly and hotel was clean
於 2024 年 3 月住了 3 晚
Scroft 於 2024年4月28日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

DIANA

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
April 於 2024年4月27日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

TRACY

於 2024 年 4 月住了 1 晚
April 於 2024年4月22日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Thomas

讚好：整潔度、職員與服務和住宿狀況
Nice
於 2024 年 4 月住了 1 晚
April 於 2024年4月18日的回應
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 優異

Christa

讚好：整潔度、職員與服務、設施服務和住宿狀況
Such a beautiful property
於 2024 年 4 月住了 2 晚
Scroft 於 2024年4月14日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Anthony

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Relaxing place to drink wine
於 2024 年 4 月住了 1 晚
Scroft 於 2024年4月13日的回應
I'm delighted to hear that you enjoyed our wine, thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Adrian

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
April 於 2024年4月11日的回應
Thank you for your review, and we look forward to welcoming you back soon.

8/10 不錯

Gabrielle

於 2024 年 3 月住了 3 晚
Scroft 於 2024年4月28日的回應
Thank you for your review, and we look forward to welcoming you back soon.

2/10 很差

Sun Young

親子同遊
讚好：職員與服務
不滿：整潔度和設施服務
The ladies locker room was incredibly dirty!! There was trash on the ground and it seemed like no one maintained the area. The staff were all helpful.
於 2024 年 3 月住了 1 晚
April 於 2024年4月8日的回應
This does not come anywhere close to the high standards we usually adhere to, and we have already begun taking actions to remedy the problem.

10/10 優異

Allen

於 2024 年 4 月住了 1 晚
Scroft 於 2024年4月26日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Tomeca

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The concierge Bruce was amazing. The entire staff was courteous and friendly. My husband and I spent our anniversary here for the second year in a row and we will continue to visit on special occasions. Our dinner at the Marc was delicious and the staff was so amazing!
於 2024 年 4 月住了 1 晚
Scroft 於 2024年4月5日的回應
I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest, and I am pleased to hear that you had a great dining experience at the Marc restaurant.Thank you for your feedback and for your loyalty to Chateau Elan.

6/10 一般

Kimberly

多人同遊
讚好：職員與服務和住宿狀況
The hot tub was not clean not was the ice machine on the 4th floor
於 2024 年 3 月住了 1 晚
April 於 2024年4月1日的回應
This does not come anywhere close to the high standards we usually adhere to, and we have already begun taking actions to remedy the problem.

10/10 優異

Terrance

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Scroft 於 2024年4月3日的回應
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 優異

Deirdre

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
April 於 2024年3月31日的回應
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 優異

Richard

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property fabulous
於 2024 年 3 月住了 1 晚
Scroft 於 2024年3月27日的回應
Thank you for your review, and we look forward to welcoming you back soon.

8/10 不錯

Lori

於 2024 年 3 月住了 2 晚
Scroft 於 2024年4月16日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Chris

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a great venue for meetings, lots of extras with SPA and Golf Course, Beautiful grounds to walk around and relax.
於 2024 年 3 月住了 1 晚
Scroft 於 2024年3月27日的回應
I'm delighted to hear that you enjoyed our Spa mansion and the golf course. Thank you for your review, and we look forward to welcoming you back soon.

6/10 一般

Monique

讚好：整潔度和住宿狀況
不滿：職員與服務
Too high
於 2024 年 3 月住了 2 晚
April 於 2024年3月25日的回應
Thank you for your feedback and for your loyalty to Chateau Elan.

6/10 一般

CADEE

於 2024 年 3 月住了 1 晚
Scroft 於 2024年4月14日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Jenae

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful experience!
於 2024 年 3 月住了 1 晚
April 於 2024年3月24日的回應
Thank you for your review, and we look forward to welcoming you back soon.

6/10 一般

Mary (Nashville)

讚好：整潔度和職員與服務
I haven’t stayed here in 5 years, and it’s sad to say it’s gone downhill. I cannot believe that old fashioned’s are premade!!! The bar was obnoxious to say the least. DJ was extremely loud. Used to be a nice place to enjoy a real drink and relax. Sheets were scratchy and the pillows were terrible. I was really disappointed :(
於 2024 年 3 月住了 2 晚
April 於 2024年3月24日的回應
We truly apologize for the difficulties you faced during your stay, and for the fact that you unfortunately weren't able to experience the level of service we are known for.

10/10 優異

nikki

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was amazing first class all the way. We will be back for sure
於 2023 年 12 月住了 4 晚
Scroft 於 2024年3月20日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

crystal

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were exceptional! The property wa s very nice and spa was excellent!
於 2024 年 3 月住了 1 晚
Scroft 於 2024年3月18日的回應
We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest. We are also delighted to hear you enjoyed our world class spa and the amenities it offers. Thank you for your review and we look forward to welcoming you back soon.

10/10 優異

Bernadette

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful place to visit. Can't wait to return.
於 2024 年 3 月住了 2 晚
Scroft 於 2024年3月17日的回應
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 優異

KIMATHI

讚好：職員與服務、設施服務和住宿狀況
Everything is so nice and clean .I would definitely recommend this winery.
於 2024 年 3 月住了 1 晚
Scroft 於 2024年3月17日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Miguel Ángel lozano

家人同遊, 親子同遊
Muy elegante , buen servicio , la comida deliciosa , los vinos de buena calidad , las habitaciones muy limpias amplias El personal muy y amable
於 2024 年 3 月住了 3 晚
Scroft 於 2024年3月20日的回應
I'm delighted to hear that you enjoyed our many amenities, and had a pleasant encounter with our staff as we pride ourselves in providing exceptional customer service for our guests.

10/10 優異

MICHELLE

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Scroft 於 2024年3月8日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

Karen

讚好：職員與服務和住宿狀況
It’s beautiful! There are many restaurant choices and the staff is amazing!
於 2024 年 3 月住了 1 晚
Scroft 於 2024年3月6日的回應
We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest. And we are happy to hear you enjoyed our many restaurants on property, and we look forward to having you stay again.

10/10 優異

Anthony

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All I have to say is I will be back every year! Superior everything...
於 2024 年 3 月住了 2 晚
Scroft 於 2024年3月6日的回應
Thank you for your review, and we look forward to welcoming you back soon.

10/10 優異

VALERIE

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love this place
於 2024 年 1 月住了 1 晚
Scroft 於 2024年3月2日的回應
Thank you for your review, and we look forward to welcoming you back soon.

8/10 不錯

Evon

讚好：整潔度、職員與服務和住宿狀況
Everything was really nice. I think the price was too high.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月29日的回應
Thank you for posting your feedback from your visit with us Evon. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 優異

Kaushika

多人同遊
It was a great stay
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月29日的回應
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 欠佳

Seyed Ali

於 2024 年 2 月住了 1 晚
Scroft 於 2024年3月20日的回應
We are certainly disappointed to know that we failed to meet your expectations on so many levels.

8/10 不錯

Rebecca

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月27日的回應
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 不錯

Titilayo

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月27日的回應
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!