“Unfortunately we were allocated a room on the ground floor, sandwiched between a staff cleaning room and a meeting room. The safe did not work, the room looked out onto a rough area at the back of the hotel, staff wheeled rubbish outside the window every day creating a lot of noise. After our first night, we went out until 3.30pm leaving the sign on the door to say it was free for cleaning. When we returned and it had not been cleaned, we asked reception why and were informed staff are……
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