Great location and wonderful set up in the condo, however after checking in on a Friday night we quickly realized and called first thing Saturday morning that the heating in the living room, kitchen, and dining area were not working and it was exceptionally cold in the main living area. Property management assured me they’d put in a work order and have it corrected. We went 4 days of our 6 day rental with this issue. On Christmas Eve in the afternoon electricians finally showed, they popped the breaker and sparks came out of the baseboard in the kitchen. After they examined the baseboards it was easy to see all the wires were fried. They went in to find malfunction in 5.5/6 baseboard in the main living space. When I called property management about the issue I was told that they’d already brought us space heaters, which they hadn’t, and when I pointed that out the lady said she wasn’t going to argue with me because it was the holiday. Turns out another unit has the same problem and they are the ones who got portable heaters. We did not receive portable heaters until late in the afternoon on 12/24, out check out was 10 am 12/26. So virtually our entire stay we had to bundle up like Eskimo’s if we intended to spend family time in the living/dining room. I received a voicemail from property management apologizing for now bringing us heaters and stating that they have no control over issues like this, however that’s their entire job. I found the lady I dealt with slightly rude and when I stated that I should be able to receive some kind of reimbursement for the rent we paid for this holiday vacation, I got the run around. We paid a lot of money to stay here for a family holiday, and did not get what we paid for. Yes the location is great, yes we all could stay here, but we did not sign up for a holiday without heat where we couldn’t even enjoy each others company. Pretty much ruined the entire stay. Hopefully when I check out this am I won’t have issues and they will give me an appropriate partial refund without a fight.