季節性室外泳池;8:00 至 21:00 開放;免費小屋、泳池傘

海蒂旅店的評價

2.5 out of 5
海蒂旅店
1270 Route 22, Brewster, NY

評價

8.6

優異

10 分評分,優異;574 則評價中有 287 則" "
8 分評分,不錯;574 則評價中有 190 則" "
6 分評分,一般;574 則評價中有 64 則" "
4 分評分,欠佳;574 則評價中有 20 則" "
2 分評分,很差;574 則評價中有 13 則" "

8.8/10 

整潔度

9.2/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Pamela

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jennifer 於 2024年4月24日的回應
We are so glad we met all your expectations. Thank you for our excellent review :) Hope to see you again soon.

10/10 優異

Vincent Mc

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Friendly
於 2024 年 4 月住了 4 晚
Jennifer 於 2024年4月16日的回應
Thank you for the excellent review! Was lovely meeting your family :). I will see you again as this is your place of choice when visiting your family in the States. Again, your daughter has Beautiful Red hair ;)

8/10 不錯

Saravanan

讚好:整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Jennifer 於 2024年4月16日的回應
Thank you for the Great review :)

8/10 不錯

Cynthia

家人同遊
Shower water was cold
於 2024 年 4 月住了 1 晚
Jennifer 於 2024年4月16日的回應
Thank you for your feedback. We have looked into it and it must have been an isolated experience. Sorry, that had happened. For future, we are open 24 hours for your convenience if you have any issues again, please let us know immediately so we can make sure you have a great stay :)

4/10 欠佳

Thomas

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
I can only speak for the room we stayed in which was roadside, towards the front of the property. The room size was great (2 full beds) with a mini fridge, but the bathroom and shower was like an oversized closet with no shelves or cabinets to place bathroom items. Plus there was no fan of any kind in the bathroom and the steam from the shower lingered for quite awhile. The noise from the highway (Rt 22) and the adjoining rooms (walls have no sound separation) televisions or people talking at normal levels was far from ideal. Cannot recommend this hotel because of these issues with our room.
於 2024 年 4 月住了 4 晚
Jennifer 於 2024年4月16日的回應
We are sorry you didn't have a pleasant experience. Please notify the office immediately so we can address your concerns. We could have moved you to another room that you could have had a better experience. The room you had is our original rooms which back in the day were designed that way. We do not what to change the uniqueness of Heidi's as many of our guests love that. We do have other rooms with a more modern bathroom. In future, please ask for the buildings in the back if available.

6/10 一般

Isaac

Na
於 2024 年 3 月住了 1 晚
Jennifer 於 2024年4月5日的回應
I am sorry we didn't meet all your expectations. We would have liked to have known what we could have done to make your stay more enjoyable.

10/10 優異

Mary (New Fairfield)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
The room was newly remodeled, which we appreciated; however, the bathroom door wouldn’t shut. I went out in the parking lot and got a large stone to use to close it. Our only other inconvenience was with the television. The hotel has it set up to “store” settings. As it was explained to us, this is so that guests can’t alter the TV with their own apps, passwords, games, etc. Perfectly understandable but we were unable to adjust the volume, get the menu to stop popping up on the screen, etc. until someone from the office came with the Roku remote, which is kept in the lobby. Despite these small “problems,” we enjoyed our stay!
於 2024 年 3 月住了 3 晚
Jennifer 於 2024年4月22日的回應
Thank you for the Excellent review :) Yes we have since made the adjustment to the bathroom door and are looking into changing some things with the television system. We appreciate the fact those little inconveniences didn't effect your overall stay. Thank you for your feedback as it helps make a better stay for you and future guests.

6/10 一般

Kathryn

讚好:職員與服務
不滿:住宿狀況
於 2024 年 3 月住了 3 晚
Jennifer 於 2024年3月27日的回應
Thank you for choosing Heidi's. I would love to know how we could make it a 5 stay for you :)

10/10 優異

Shulammite

讚好:整潔度和職員與服務
Very clean, convenient and otherwise quiet. Rooms need some updating . Furniture is old and heating was noisy . However here are the pluses: good sized fridge in spacious room with a microwave and plenty of room. Bathroom functional but needs updating. The breakfast area was quite good with a sun room with bistro wrought iron chairs and a couple of sofas (slightly old) near the hearth with a nice fire going. Very friendly staff. Slightly overpriced for the condition of the motel but the pluses outweigh the minuses. I’ll come back.
於 2024 年 3 月住了 1 晚
Jennifer 於 2024年3月4日的回應
Thank you for choosing Heidi's for your area stay. We appreciate your feedback! We are in the renovation process of our bathrooms in our king rooms. Half are completed at this time. I would suggest on your next stay to request the back building to see our finished work :)

10/10 優異

Joseph

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful place. Clean rooms, friendly staff. Enjoyed stay for work.
於 2024 年 2 月住了 1 晚
Jennifer 於 2024年2月19日的回應
Thank you for choosing Heidi's for your time away for work. Your feedback is very helpful for those looking for the right accommodations for their similar needs. Maybe you can come back for a little getaway at the pool in the warmer weather for some relaxation :)

8/10 不錯

Deva

於 2024 年 2 月住了 1 晚
Jennifer 於 2024年3月21日的回應
Thank you for taking the time to review us. We are glad you enjoyed your stay. Any suggestions as to what we could do better to make that a 5/5 would be great :)

8/10 不錯

Anthony

於 2024 年 2 月住了 1 晚
Jennifer 於 2024年3月21日的回應
We appreciate you taking the time to send a review. Please let us know anything we can do to make your stay a 5/5 :) Thank you!

10/10 優異

Christine

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Jennifer 於 2024年1月22日的回應
Thank you for choosing Heidi's Inn for your stay. It is great to see you supporting locally owned and operated businesses. We really appreciate the Excellent review :)

10/10 優異

Christopher

於 2024 年 1 月住了 1 晚
Jennifer 於 2024年1月22日的回應
We're glad you enjoyed your stay. Thank you for your Excellent review :)

10/10 優異

Denis

於 2024 年 1 月住了 1 晚
Jennifer 於 2024年1月22日的回應
We really appreciate your feedback. Thank you for your Excellent review :)

10/10 優異

Jeanne

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a unique and delightful experience. I will stay here exclusively when I am in the area.
於 2024 年 1 月住了 1 晚
Jennifer 於 2024年1月11日的回應
We're glad you choose Heidi's for your stay while going to Daryl's House. Thank you for your feedback for our future guests who will hopefully maker the same choice as you ;) You should pick a summer show so you can relax by the saltwater pool first or after!

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Jennifer 於 2024年1月8日的回應
Thank you for the excellent review :)

2/10 很差

jason

於 2023 年 12 月住了 4 晚
Jennifer 於 2024年1月23日的回應
Thank you for your review. So everyone knows why the low score, you signed the no smoking section and proceeded to smoke in the room. There is a 200.00 fee if you smoke and you were unhappy we were charging you, BUT your credit card declined! The guests here appreciate the "All Non-Smoking rooms"

10/10 優異

Matthew

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A Charming Gem right off Route 22
My first stay at Heidi's Inn was a pleasant one and I would certainly return again. It is brightly lit off Route 22 and has a charming, old-style feel. The check-in was friendly and very efficient. The room I had, with a king bed, was huge, with a comfortable bed and a GREAT shower. Plenty of hot water and nice decor. I was visiting family right off Route 22, so this was also a perfect location.
於 2023 年 12 月住了 1 晚
Jennifer 於 2024年1月4日的回應
A great way to start the New Year with reviews. We appreciate all your positive feedback. This is the experience we wish for all our guests supporting our family owned ad operated business. If you come up in the summer you should check out our saltwater pool. Hope to see you soon :)

10/10 優異

Michael

讚好:整潔度、職員與服務和住宿狀況
The room was fine and the staff was very friendly and helpful in a nice, quiet setting.
於 2023 年 12 月住了 1 晚
Jennifer 於 2023年12月27日的回應
Thank you for your feedback. We are very glad you enjoyed your stay. Have a Happy, Healthy and Safe New Year :)

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jennifer 於 2023年12月19日的回應
Thank you your much for your excellent review. Have a Happy and Safe Holiday :)

10/10 優異

Denis

讚好:設施服務
於 2023 年 12 月住了 1 晚
Jennifer 於 2023年12月18日的回應
Thank you for your review. We appreciate the excellent score :)

10/10 優異

Seth

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Jennifer 於 2023年12月15日的回應
Thank you for your feedback. We appreciate your excellent review :)

10/10 優異

Elaine S

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
great home away from home!
We always love our stay at Heidi's Inn ... our daughter, son-in-law and grandchildren live nearby and this is our favorite place to stay when we are visiting them! Heidi's has a vintage look to it which we love, is always clean and cozy - we love the private entrance - and our car parked right outside our door... always have a great view of their lovely grounds ..
於 2023 年 12 月住了 1 晚
Jennifer 於 2023年12月14日的回應
We appreciate your positive feedback. We love that Heidi's feels like your home away from home. That is exactly how we want our guests to feel. Have a great Holiday Season :)

10/10 優異

Susan

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Jennifer 於 2023年12月6日的回應
We really do appreciate you taking your time to send this review :) Hope to see you soon !

10/10 優異

Paul

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Jennifer 於 2023年12月5日的回應
Thank you leaving an excellent review. It was so nice meeting you and your wife and chatting by the fireplace and getting acquainted with the other guests. That was the true vibe of what it's like to stay at Heidi's Inn. I look forward to seeing you both again when in the area :)

10/10 優異

Donald

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 4 晚
Jennifer 於 2023年12月1日的回應
Thank you for taking the time and giving an excellent review :)

10/10 優異

Anna Maria

讚好:整潔度、職員與服務和住宿狀況
Easy parking, safe, and thoughtful breakfast.
於 2023 年 11 月住了 1 晚
Jennifer 於 2023年11月20日的回應
Thank you for your feedback. We do try and make a very diverse breakfast for all staying. Hope you have Wonderful Holiday :)

4/10 欠佳

Melissa

讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
There were two mice running back and forth in the hotel room overnight.
於 2023 年 11 月住了 1 晚
Jennifer 於 2023年11月20日的回應
We do apologize for the extra critters in your room. This is the season where they try and take shelter and we do our best to avoid this. We are set on 30 acres and are pet friendly so we have to be mindful of the animals on the property as far as pest control. Hope you have a great Thanksgiving and rest of your holidays :)

10/10 優異

Rosemary

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, spacious room, adorable, comfy setting!
於 2023 年 11 月住了 2 晚
Jennifer 於 2023年11月13日的回應
Thank you to you and your family for staying at Heidi's while in the area for your special event. We are glad you enjoyed your stay and hope you come back in the summer to enjoy our salt water pool for a mini get away:)

10/10 優異

PETER

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great little place
The location for us was perfect. The rooms were basic but clean and comfortable and the breakfast continental but always alot and being refreshed. The breakfast room had a lovely fire going each morning . The lady on reception with blond hair (sorry forgot her name) was really helpful and looked after us extremely well and was a source of local knowledge. Would definitely come again. Thankyou
於 2023 年 11 月住了 5 晚
Jennifer 於 2023年11月10日的回應
I really enjoyed all your family. So glad you chose Heidi's for your trip. In front of the fire is the place to be but you have to watch out as it will "spit" at you :) That was hysterical. I am using that from now on. If I ever get to England, I will look you guys up :) Thank you so much for your feedback!

10/10 優異

Grace

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms are big, kinda retro, still uses keys. Feels like a family owned place. Very easy going . Very beautiful during the Fall
於 2023 年 11 月住了 1 晚
Jennifer 於 2023年11月8日的回應
Thank you for your feedback. Yes we are family owned and operated with a homey kind of feeling. We are glad you picked Heidi's for your stay. Hope to see you for the other seasons as they all offer something special here :)

10/10 優異

Patrick

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Heidi's is OUTSTANDING!!
於 2023 年 11 月住了 1 晚
Jennifer 於 2023年11月6日的回應
Thank you, Thank you ! We love your enthusiasm :) Hope to see you soon.

10/10 優異

Constance (Liverpool)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Our room was neat and attractive. Convenient to the venue we werr going to.
於 2023 年 11 月住了 1 晚
Jennifer 於 2023年11月3日的回應
Thank you for your positive feedback. Happy to hear you enjoyed your stay. If I am not mistaken, that would be Daryl's House. We do offer a shuttle service so you can enjoy your evening for a small fee of 20.00/person for round trip:)

8/10 不錯

Stephen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quaint motel that has been nicely updated.
於 2023 年 10 月住了 1 晚
Jennifer 於 2023年10月31日的回應
Thank you for your feedback on your stay. We are glad you enjoyed our Inn :)

10/10 優異

Petra

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ihana motelli
Heidi's Inn on meidän vakiopaikka kun reissaamme tällä suunnalla. Isot huoneet, leveä sänky ja siisti. Aamiainen aika perus amerikkalainen eli kahvia, mehua, muffinsia, paahtoleipää, jugurttia ja muroja. Muffinssit ovat etenkin taivaallisia
於 2023 年 10 月住了 1 晚
Jennifer 於 2023年10月31日的回應
We appreciate you taking the time to give us an Excellent review. Thank you for supporting locally owned and operated businesses. See you in the future :)

6/10 一般

Dan

家人同遊
於 2023 年 10 月住了 1 晚
Jennifer 於 2023年10月30日的回應
Thank you for your review.

10/10 優異

Eric

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Jennifer 於 2023年10月25日的回應
Thank you for the Excellent review. We are glad you enjoyed your stay :)

10/10 優異

Petra

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ihana pieni motelli
Todella siisti motelli, jossa hyvä hinta-laatusuhde. Iso huone
於 2023 年 10 月住了 1 晚
Jennifer 於 2023年10月23日的回應
We are glad you enjoyed your stay. Thank you for leaving a review :)

8/10 不錯

Christine

家人同遊
讚好:整潔度、職員與服務和客房舒適度
Great value!
Stayed here for 2 nights while visiting family in the area. Have stayed prior and they have made room improvements since then. It is a very functional, clean and "no nonsense" hotel. Great location. Great value. The BEST hot shower I have had in a hotel. A bit dated furniture. Would have loved a bedside table lamp instead of only overhead lights so I could read in bed without bothering my sleeping husband. Towels are thin and scratchy. The personnel are lovely and welcoming. Seemingly had a good breakfast but we ate elsewhere. We will stay again....GREAT value in a challenging area.
於 2023 年 10 月住了 2 晚
Jennifer 於 2023年10月23日的回應
We appreciate you picking Heidi's Inn for your stay when you're in this area. In our renovations we have put in custom lighting for each side of the bed. For your next stay just let us know you would like a lamp and we can have it ready for you prior to check in. Thank you for your feedback :)

8/10 不錯

Emmie

讚好:整潔度和職員與服務
Please put lamps in the rooms. Otherwise, great. Clean and convenient.
於 2023 年 10 月住了 1 晚
Jennifer 於 2023年10月23日的回應
Thank you for your feedback. We did replace the lamps with custom lighting to declutter the rooms. In future bookings you can request one to be in your room prior to check in. We are glad you enjoyed your stay :)

10/10 優異

Anna Maria

讚好:整潔度、職員與服務和住宿狀況
Comfortable and clean. Breakfast is very good.
於 2023 年 10 月住了 1 晚
Jennifer 於 2023年10月20日的回應
Thank you for your feedback. We are glad you enjoyed everything about your stay :)

10/10 優異

Ronald

家人同遊
讚好:整潔度、職員與服務和客房舒適度
Definitely an older lodging, but everything was clean and worked. The staff was very curteous and helpful.
於 2023 年 10 月住了 2 晚
Jennifer 於 2023年10月20日的回應
We appreciate your kind words. Glad you enjoyed your accommodations :)

6/10 一般

Daniel

讚好:整潔度和職員與服務
It was nothing fancy, but it was clean and convenient.
於 2023 年 10 月住了 2 晚
Jennifer 於 2023年10月13日的回應
I am sorry we didn't meet your expectations. We are a small family owned and operated Inn with a friendly and homey kind of feel. We do agree that we are clean and convenient to the highways.

10/10 優異

alex (San Jose)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Everything was fine. I would have liked a hot pot in my room to make some decaf tea. Other than that I was satisfied
於 2023 年 10 月住了 1 晚
Jennifer 於 2023年10月9日的回應
Happy to hear of your satisfaction of our Inn. Listed on our website are the amenities we offer. When booking next time please let the reservationist know your request and we can have it waiting in the room for your arrival :)

10/10 優異

jennifer

讚好:整潔度、職員與服務和住宿狀況
Nice and friendly place.
於 2023 年 10 月住了 1 晚
Jennifer 於 2023年10月10日的回應
We are glad you enjoyed your stay. Thank you for your feedback :)

10/10 優異

Anna Maria

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The rooms are comfortable and clean, although somewhat outdated. Breakfast is excellent, and the staff is friendly and professional.
於 2023 年 10 月住了 1 晚
Jennifer 於 2023年10月9日的回應
Thank you for choosing Heidi's Inn for your stay. We are glad you were pleased with your accommodations. Happy to hear the kind words of our staff :)

6/10 一般

Randy

讚好:整潔度、職員與服務和住宿狀況
My thoughts on Heidi Inn
Not much to say it is only a place to stay but for a short-rest period. Staff was coridal. FYI: the shuttle to Daryl's House Club is not free.
於 2023 年 10 月住了 1 晚
Jennifer 於 2023年10月9日的回應
Thank you for your feedback. Yes the shuttle is 20/person for a round trip. That is much more cost effective versus a DWI.We do provide this service so you can have a safe and relaxing experience. We do offer a 20.00 discount off the room when booking directly thru us. So that does offset the shuttle cost. Hope to see you in the future :)

8/10 不錯

vahidreza

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Jennifer 於 2023年10月2日的回應
We appreciate you taking the time to send your rating.

10/10 優異

Charles

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very charming, quaint little Inn set into the wooded countryside.
於 2023 年 9 月住了 1 晚
Jennifer 於 2023年9月27日的回應
We thank you for the review, and are so happy you enjoyed your stay! Enjoy the fall and we hope to see you soon :)