Brian Head Lodge is beautiful and conveniently located near the slopes, with easy access via shuttle buses. The scenery and location are definitely the best parts of the stay.
The rooms were mostly clean, but the amenities and service were disappointing. The arcade is very small, with several games out of order. The pool area appeared clean but felt inadequate, with limited seating and no comfortable area to relax. The hot tub was often full and hard to use.
Dining was a major issue. There is only one on-site restaurant, and it was very poorly managed. Each visit resulted in an hour to an hour-and-a-half wait, which was extremely frustrating—especially with a small child. There are no nearby food options, the downstairs coffee shop was closed, and there are no gift shops on site.
Staff were generally polite but not accommodating, and when we raised concerns about the long wait times, the response was not helpful or kind. The resort also seemed understaffed. While there are Tesla chargers available, they were frequently blocked by cars not charging.
Overall, despite the great location, the lack of amenities, poor dining management, and disappointing service made this stay underwhelming.