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"The hotel is very well situated, just a few minutes’ walk from the old town, making it an excellent choice for exploring the area. Parking is also very convenient, which is a big plus. The reception staff were friendly and helpful throughout our stay. The hotel itself was clean, but the room I was in was a bit dated and could benefit from some maintenance. For example, the back of the bathroom door showed signs of water damage from the shower, with peeling paint, and some of the furniture is in need of updating. These are not major issues, but a bit more attention to detail would really improve the overall experience. Overall, a comfortable and convenient place to stay, but a little refurbishment would make it even better."

"A lovely place but unfortunately let down by rude staff, bad room placement and broken air conditioning. There was a wedding taken place and the music went on into the night, between this and the broken air conditioning, our young baby was disturbed through the night. We contacted Gary the nightporter who was helpful and explained they knew it was an issue and to raise it with management the following day. We contacted management by email in the end as no one was available the following day. I was contacted by Vicky, who did offer a tokenistic 20% off on future bookings but implied I had lied about all issues and failed to respond when I queried her approach. Really disappointing, at over £200 a night - we got no sleep and our baby really didn’t enjoy the next day owing to his discomfort in the night. A real shame that it could have been resolved so easily with effective customer service and a kind manner."

"Great position for the City on the waterfront. Restaurants on your doorstep. Very reasonably priced rooms."

"Perfect will stay again "

"No heating in the bedroom. Staff response poor. Location is excellent. Dinner very good, breakfast average. Bar and restaurant expensive. "

"Everything OK "

"Great stay, really friendly staff, good breakfast mushrooms were particularly great. We used swimming pool and steam room which were tired but great to use. "

"Perfect location and good rooms "

"It's value for the money, clean, warm."