Where do I start? Firstly we called up and they said we are able to leave our luggage there anytime after 12. We arrived at 12 and called up as no one answered the door. We were told someone would be with us in about 2/3 mins. We waited 1 hour and no one had come. We left as we didn’t want to waste the day and by that time it had gone 1pm. We came back at about 3:30/4 and called up as nothing had been made clear earlier on, or any time on how to clock-in as staff were there answering the door. Both the numbers we had previously been given were going straight to answerphone. After about 30 mins I got sent an email with a code but still no instructions on how to use the code. After we figured out how to get in, we went up to our room.The room looked nice and the bed was comfortable, we had some hope.Until we found out the toilet door had no lock on, the toilet was broken, the light on the mirror didn’t work, it didn’t flush and finally the shower was kept going very cold when turned up warm. One of the windows didn’t fully shut and one of the wardrobes was screwed shut? We will not be staying again.