防过敏的被褥、迷你吧、客房内保险箱、办公桌

关于布里斯本诺富特南岸酒店的点评

4.5 out of 5
布里斯本诺富特南岸酒店
38 Cordelia Street, South Brisbane, QLD

点评

8.8

超赞

10 分 - 超赞。557 条好评,共有 982 条点评" "
8 分 - 还可以。301 条好评,共有 982 条点评" "
6 分 - 一般。78 条好评,共有 982 条点评" "
4 分 - 很差。27 条好评,共有 982 条点评" "
2 分 - 糟糕。19 条好评,共有 982 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

HSIN CHU

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
走路10分鐘可以到達火車站和公車站,非常方便.翻店房間也夠大.整體方便舒適安靜
2023 年 6 月入住 6 晚
Millicent 于 2023年06月25日 的回复
Dear Hsin,Thank you so much for choosing to stay at Novotel Brisbane Southbank and taking the time to share your lovely feedback. We look forward to welcoming you back!Kind regards,Millicent, Sales & Marketing Coordinator

4/10 很差

Hing Chung

与家人出行
不满意:住宿条件和设施
2020 年 2 月入住 3 晚
Sasha 于 2020年04月13日 的回复
Dear Guest, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Sasha Front Office Assistant Manager

10/10 超赞

Ching Ming

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
整體還不錯,地點也尚可。
整體環境還不錯,早餐種類多並符合我們的口味。 房間的空間太小,兩張雙人床也很小。 其他都還不錯。
2020 年 1 月入住 4 晚

8/10 还可以

真实旅客

满意:员工和服务,清洁度
2019 年 7 月入住 5 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel with a few drawbacks
The hotel is 5-minute walking distance from South Brisbane tram station and 50+ (may be more) trendy restaurants. The buffet breakfast is very good. A few downsides are: room is small and there is an extra charge for in room wifi.
2019 年 1 月入住 3 晚
Coleman - Reservations Assistant Manager 于 2019年01月19日 的回复
Hi there, Thank you so much for taking the time to provide your feedback. We are happy to hear that the Novotel Brisbane South Bank provided you with a convenience to the local transport and dining options. We hope you will choose the Novotel South Bank for your future stay in Brisbane. We recommend also joining our free loyalty program, Le Club Accor Hotels, that provides you with free wifi at our property as well as any Accor property worldwide.

8/10 还可以

HOI MING

酒店人員友善,地點優越,設計新穎,house keeping 也很好!下次再住
2018 年 8 月入住 2 晚

8/10 还可以

Jeremy

商务旅客
满意:员工和服务、服务设施、住宿条件和设施
Nice and Convenient
2024 年 5 月入住 1 晚

10/10 超赞

Annette

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Its was clean and comfy, staff were friendly.
2024 年 5 月入住 1 晚

10/10 超赞

Lisa,MURRAYS BRIDGE

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

2/10 糟糕

Soner

2024 年 5 月入住 2 晚

10/10 超赞

Anabell

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Danae

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to south bank and many eateries
2024 年 4 月入住 2 晚

10/10 超赞

Hiren Anilkumar

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 5 晚
Leticia, Digital Marketing Manager 于 2024年05月1日 的回复
Dear Hiren, thank you so much for your 5-star review! We're glad that you enjoyed your stay. Kind regards.

10/10 超赞

Angus

满意:清洁度、员工和服务、服务设施、住宿条件和设施
all good
2024 年 4 月入住 1 晚
Leticia, Digital Marketing Manager 于 2024年04月28日 的回复
Dear Angus, thank you so much for your 5-star review. Kind regards.

10/10 超赞

Stephen

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 6 晚
Leticia, Digital Marketing Manager 于 2024年04月28日 的回复
Dear Stephen, thank you so much for your 5-star review! Kind regards.

10/10 超赞

Alistair

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed for 4 nights, and the experience was faultless. Great location just 5 mins walk from all the activities in South Bank. Felt safe at night. Modern hotel in excellent condition, very clean, great service from all staff. Room was very well-equipped, modern and clean. Breakfast was very good and good value. Reception and bar / restaurant area very well-presented. Good pool and well-equipped gym. Only two tiny criticisms - the outdoor pool was a little too cold to really use (I understand it can be heated), and the shower in our room wasn't very powerful. But these are tiny compared to the overall excellent experience.
2024 年 3 月入住 4 晚
Leticia, Digital Marketing Manager 于 2024年04月8日 的回复
Dear Alistair, thank you so much for your great review. We're happy to know that you enjoyed your stay and we're looking forward to welcoming you back soon. Kind regards.

10/10 超赞

madison

与配偶出行
All staff were amazing, friendly and welcoming. Housekeeping did a fantastic job in ensuring our stay was clean and fresh each day. Great facilities and plenty of things around the hotel to enjoy.
2024 年 4 月入住 6 晚
Leticia, Digital Marketing Manager 于 2024年04月8日 的回复
Dear Madison, thank you so much for your glowing review! We're thrilled to know that you had an unforgettable stay with us and we're looking forward to welcoming you back soon. Kind regards.

10/10 超赞

Mike

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
Leticia, Digital Marketing Manager 于 2024年04月8日 的回复
Hi Mike, thank you so much for your 5-star review!

2/10 糟糕

eric

与配偶出行, 商务旅客
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
A horrible experience. Booked in and they insisted I pay the hotel upfront even though I had booked via expedia and they had authenticated my credit card. Arrived at the room the corridor wall was full of patches, there were no hangars or or glasses in the room. These were delivered later. Next day return to room late afternoon, the used towels are still on the floor together with all the dirty glasses. It takes 30 minutes to have towels and clean glasses delivered to our room, told the hotel is very busy and cant provide ta quicker service. The gym is not clean and the equipment in poor repair, 3 of the 4 Bikes either had parts missing or were broken, the pedals of the elliptical trainer were so dirty that my shoes stuck to the pedals. Reported this nothing was done. The service of the room the next day was lacking, we received clean towels but all our dirty glasses were left behind. I am a silver member - when I asked why my stay did not qualify for the points I was told it was because we booked via an external booking engine. Will not use the Novotel chain if I can help it.
2024 年 3 月入住 4 晚
Leticia, Digital Marketing Manager 于 2024年04月8日 的回复
Dear Eric, thank you so much for reviewing us. We're very sorry that we fell short of meeting your expectations during your stay with us. We would like to discuss further the issues raised, so we kindly ask you to contact us at ha0x0@accor.com or 07 3295 4100. We are looking forward to hearing from you. Kind regards.

6/10 一般

Susan

与配偶出行
满意:服务设施
Very convenient- all very adequate for a couple of nights stay. Shortage of staff on reception desk especially at check out time.
2024 年 3 月入住 2 晚
Millicent 于 2024年03月25日 的回复
Hi Susan, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your feedback.I am sorry to hear however about the delay on check out. We hope to welcome you again soon.

10/10 超赞

Mark

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The reception staff were amazing overall beautiful place to stay. We will be back
2024 年 3 月入住 1 晚
Millicent 于 2024年03月18日 的回复
Hi Mark, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback! We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 超赞

Alan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Easy walk to South Bank parklands and all the activities there. Bed is nice, room quiet. But small, if you need bathroom privacy, then a standard or superior room is not for you
2024 年 3 月入住 3 晚
Millicent 于 2024年03月18日 的回复
Dear Alan, Thank you for your feedback! I am pleased to let you know that our Corner 'N' Rooms provide a more traditional layout with a bathroom closed off from the bedroom which you may prefer to our standard lay out. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 超赞

Ethan

与配偶出行
满意:服务设施
Easy check in and check out. Super clean. Yummy breaky. Great spot in a walkable area. Comfy bed. Nice shower. Had a wonderful stay
2024 年 2 月入住 1 晚
Millicent 于 2024年02月28日 的回复
Hi Ethan, Thank you for your lovely feedback. We are happy to hear that you had an enjoyable stay and look forward to welcoming you back again soon!

10/10 超赞

Paula Mary

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very comfortable beds and great breakfast
2024 年 2 月入住 3 晚
Millicent 于 2024年02月19日 的回复
Hi Paula Mary, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

8/10 还可以

Carly

与家人及幼儿出行
满意:住宿条件和设施,员工和服务
Room could have been a bit cleaner. Empty bottle under bed and hair in the shower.
2024 年 2 月入住 2 晚
Millicent 于 2024年02月19日 的回复
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your feedback!I am so sorry to hear however about the cleanliness issues you experienced, please accept my sincerest apologies. I have passed your comments on to our Housekeeping Manager so this issue can be addressed.We hope that you enjoyed the rest of your stay with us and look forward to welcoming you back again soon!

10/10 超赞

Clint

满意:清洁度、员工和服务、住宿条件和设施
Location
2024 年 2 月入住 1 晚
Millicent 于 2024年02月19日 的回复
Hi Clint, Thank you for sharing your review, we are glad you enjoyed your stay at Novotel Brisbane South Bank!

8/10 还可以

??

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
朝食がとてもおいしかったです。家族で利用しましたが、子供達も食べられるものが多かったです。また利用したいです。
2023 年 12 月入住 1 晚
Millicent 于 2024年02月19日 的回复
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 超赞

Amy

2024 年 2 月入住 2 晚
Leticia, Digital Marketing Manager 于 2024年03月21日 的回复
Dear Amy, thank you so much for your 5-star review! We're happy to know that you enjoyed your stay and we hope to welcome you back soon. Kind regards.

10/10 超赞

Chantal

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing location & the staff are wonderful.!
Check in was very fast and easy. The check staff are AMAZING. We arrived 2.5 hrs earlier than the actual check in arrival time and they were so accommodating and found us a room immediately, so we could check in earlier and didn’t have to wait until 2pm. We checked out at 3am in the morning and there was a friendly face at the front desk to ask if we need assistance with cabs to the airport and ask how our trip was. It was our first stay here and we will be back again. Great location & awesome staff.
2024 年 2 月入住 1 晚
Millicent 于 2024年02月4日 的回复
Hi Chantal, Thank you for sharing your lovely feedback from your stay at Novotel Brisbane South Bank! I am so happy to hear that you enjoyed your stay and we look forward to welcoming you back again soon!

10/10 超赞

Jen

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Nice sized and quality room, quiet but close to Southbank and cultural precinct. Good value for money. Great for our weekend break.
2024 年 2 月入住 1 晚
Millicent 于 2024年02月4日 的回复
Hi Jen, Thank you for choosing to stay at Novotel Brisbane South Bank and sharing your lovely feedback! We are so happy to hear you enjoyed your stay and look forward to welcoming you back again soon!

10/10 超赞

stephen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic reception- made to feel really welcome Thank you !!
2024 年 1 月入住 4 晚
Millicent 于 2024年02月2日 的回复
Hi Stephen, Thank you so much for choosing to stay with us at Novotel Brisbane South Bank! We are so glad you enjoyed your stay with us and hope to welcome you back again soon!

10/10 超赞

Scott

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
This should be your first choice
We had booked another unit at Morgan Suites that was not to our standards. Etc musty smell. I went on Hotels.com again and found this hotel nearby and booked it. It’s something I should have done at the beginning.
2024 年 1 月入住 4 晚
Millicent 于 2024年02月1日 的回复
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 超赞

Sandra,Elkhorn

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Millicent 于 2024年01月30日 的回复
Hi Sandra,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 超赞

Dave

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Beautiful food, great room and staff but limited parking
2024 年 1 月入住 1 晚
Millicent 于 2024年01月30日 的回复
Dear Dave,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 超赞

John

满意:住宿条件和设施,清洁度
2024 年 1 月入住 2 晚
Millicent 于 2024年01月30日 的回复
Hi John,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 超赞

Taylor

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Millicent 于 2024年01月30日 的回复
Hi Taylor, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

8/10 还可以

Arrigo

满意:住宿条件和设施,员工和服务
2024 年 1 月入住 5 晚
Millicent 于 2024年01月23日 的回复
Hi Arrigo, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 很差

真实旅客

满意:客房舒适度,住宿条件和设施
不满意:员工和服务,清洁度
2024 年 1 月入住 5 晚
Millicent 于 2024年01月23日 的回复
Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 还可以

Amanda

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, quick walk to south bank streets beach. Buffet breakfast had a good variety. Rooms were lovely. Parking charges expensive especially when already paying quite a lot to stay. Parking spots very small, not a lot of space to get in and out of your doors. Pool and gym good. Most staff were excellent.
2024 年 1 月入住 5 晚
Millicent 于 2024年01月23日 的回复
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 超赞

Lindell

与家人出行
2024 年 1 月入住 1 晚
Millicent 于 2024年01月23日 的回复
Hi Lindell,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 超赞

Nicole

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 4 晚
Millicent 于 2024年01月23日 的回复
Hi Nicole, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 超赞

Kellie

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, well designed, comfortable rooms, great food and friendly staff. Many thanks
2024 年 1 月入住 1 晚
Millicent 于 2024年01月17日 的回复
Dear Kellie, Thank you for sharing your lovely feedback and choosing to stay at Novotel Brisbane South Bank! We are glad you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Superb location and hotel
We were pleasantly surprised by Novotel, we have never stayed at a Novotel before so was not sure what to expect. The room was lovely and spacious, the bed was very comfortable and the hotel was very quite. We were staying there for a visit to the theatre so the location was great as it was in walking distance. We would definitely stay again.
2024 年 1 月入住 1 晚
Millicent 于 2024年01月16日 的回复
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 超赞

Renae

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent customer service, room was very clean and the beds oh so comfortable, love this place
2024 年 1 月入住 1 晚
Millicent 于 2024年01月16日 的回复
Hi Renae, I am so happy to hear you enjoyed your stay and love our hotel! Thank you for choosing to stay with us and taking the time to share your lovely feedback. We look forward to welcoming you back!

10/10 超赞

Sophie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service from all staff. Facilities are great (our tv was a bit dodgy but not a huge issue for us). This was our second stay here and loved it again.
2024 年 1 月入住 1 晚
Millicent 于 2024年01月16日 的回复
Hi Sophie, thank you so much for choosing to stay with us again at Novotel Brisbane South Bank! We are so happy you enjoyed your stay and hope you continue to enjoy your stays here!

8/10 还可以

Justin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Millicent 于 2024年01月16日 的回复
Hi Justin,Thank you for choosing to stay with us at Novotel Brisbane South Bank. We are happy to hear you enjoyed your stay and hope to welcome you back!

10/10 超赞

Daniel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚
Millicent 于 2024年01月16日 的回复
Hi Daniel,Thank you so much for sharing your 5/5 review with us! We are glad you enjoyed your stay and look forward to welcoming you back.

8/10 还可以

Mark

满意:清洁度、员工和服务、住宿条件和设施
On check in I wanted a car park knowing it was $35. I was told there were no spaces. Only disabled spots. When i checked out the car park there were only about half a dozen cars parked with probably 30 spare. Same again later. Not happy with that.
2024 年 1 月入住 1 晚
Millicent 于 2024年01月16日 的回复
Hi Mark, Thank you for staying with us and taking the time to share your feedback. I will pass your comments regarding parking on to our team to ensure we are managing the area. We hope you will give us the opportunity to provide you with a better stay in the future.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 4 晚
Millicent 于 2024年01月16日 的回复
Thank you for taking the time to share your review with us. We are glad you enjoyed your stay and hope to welcome you back.

10/10 超赞

Chanel Margaret

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Such a great location and room. Very affordable stay as well, we had the breakfast included which was lovely, and the staff were great. Would definitely stay here again!
2024 年 1 月入住 5 晚
Millicent 于 2024年01月9日 的回复
Hi Chanel,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!