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关于南岸温馨公寓酒店的点评

4 out of 5
南岸温馨公寓酒店
289 Grey Street, South Brisbane, QLD

点评

7.0

还可以

10 分 - 超赞。9 条好评，共有 33 条点评" "
8 分 - 还可以。13 条好评，共有 33 条点评" "
6 分 - 一般。2 条好评，共有 33 条点评" "
4 分 - 很差。5 条好评，共有 33 条点评" "
2 分 - 糟糕。4 条好评，共有 33 条点评" "

7.0/10

清洁度

6.6/10

员工和服务

8.0/10

服务设施

7.8/10

住宿条件和设施

点评

8/10 还可以

Chan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
交通便利，近景點及多餐廳，但self check in遇到小問題
整體上十分滿意，樓下餐廳商店很多，交通亦十分方便，我們自駕亦提供免費車位。但我們夜了入住，自取房卡後到樓下停車場時，感應器問題導致感應不到房卡開不了門，花了一段時間才能打開車閘。但房間、健身房及泳池都十分滿意，下次會再入住。
2019 年 6 月入住 3 晚

2/10 糟糕

真实旅客

与家人及幼儿出行, 商务旅客
不满意：服务设施，清洁度
Good location, but very dirty. Blood-stained bed linen.
2019 年 11 月入住 2 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cleaned and great views from the pool. Parking easy to access.
2019 年 9 月入住 1 晚

4/10 很差

真实旅客

与家人出行
满意：清洁度
不满意：住宿条件和设施，员工和服务
Location is ok. Beds too small, curtains broken to the point they would not draw. Could do with an amenities book, never did find out where the gym was, had to guess the pool was on top floor. Better options on Southbank.
2019 年 7 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 3 晚

6/10 一般

真实旅客

不满意：员工和服务
The apartment was clean, good location and generally good value. Biggest issue was the parking. The ad clearly says 'Free Parking', however when I went to check in I was told no Parking was included. The nearest Parking Station that did overnight parking was SW1 which was a 1 km walk and cost $20 / night.
2019 年 6 月入住 2 晚

10/10 超赞

Greg

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Simply extraordinary view from eternity pool
Extraordinary! Nothing "homely" about it. Top class. the view from the level 22 eternity pool is simply stunning...both by day and night! We will be coming again
2019 年 5 月入住 2 晚

10/10 超赞

真实旅客

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful clean . Quite. Beautiful views. Lovely for families.
2019 年 3 月入住 1 晚

8/10 还可以

真实旅客

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
good position where we wanted to go parking was bid hard
2019 年 2 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 1 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：住宿条件和设施
Really great position, so close to everything. Great gym and amazing pool! Clean and modern. Could have supplied more amenities like bath mats, hand towels and pool towels. Also sheets were too small for the beds. But other than those small fixable issues we had a great time and loved it here!
2018 年 12 月入住 5 晚

10/10 超赞

真实旅客

满意：清洁度、服务设施、住宿条件和设施
2018 年 12 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
2018 年 12 月入住 1 晚

2/10 糟糕

真实旅客

不满意：员工和服务
Unprofessional Management and communication.
No prior communications; re pick up key off site (took my husband 1 1/2 hrs to walk to 3 incorrect addresses given for key pick up on the day) we had no car. It took him 3 to 4 phone calls and a couple of emails to find the key, as incorrect information was given on the day. The management is incompetent and unprofessional. I left a pair of white pants there on the bed and have been chasing them for 3 days. Daniel is the contact after check out, he told me his cleaners did not see them, via email. End of story, he won’t even answer his phone or emails. Not interested. There was also another family staying at the same apartments, who had the same issues.
2018 年 12 月入住 1 晚

6/10 一般

真实旅客

满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
2018 年 11 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved the modern deco and centralised location. Supermarket and restaurants are within walking distance. The view is lovely.
2018 年 11 月入住 3 晚

8/10 还可以

HB，Hervey Bay

满意：清洁度、住宿条件和设施、客房舒适度
Needs to review key pickup & return process, not very good having to find parking in the key transfer process, particularly if you are not familiar with Brisbane.
2018 年 10 月入住 2 晚
SoFun 于 2018年11月8日 的回复
Hello HB and thanks for taking the time to provide feedback. We have previously received feedback from guest and are currently trialing a different approach to our key management process, particularly for our city properties. We apologise for the inconvenience at the time of your arrival as we had not yet implemented the change. Trust that the remainder of your stay was enjoyable and hope we have the opportunity of welcoming you back the next time you travel to Brisbane.

4/10 很差

Ian

不满意：员工和服务，清洁度
Disappointing
Really not as shown in photos, even location is different. Pool much smaller than indicated and overall a disappointing apartment block.
2018 年 10 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Pool and great location..........................
2018 年 10 月入住 2 晚
SoFun 于 2018年11月8日 的回复
So glad you enjoyed the apartment Anonymous! Hope we get to see you again the next time you travel to Brisbane

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Unproffesional and dirty
The short story is to stay away unless you’re happy to pay top dollar for rooms more dirty than any backpacker hostel and with a total lack of professionalism. Booked the room through Hotels.com, the photos looked great and the rating was good (did not at the time see that there were only 3 review which of in hindsight 2 most likely written in the owners interest). Have used Hotels.com for all private bookings for more than 10 year and the hotels/ apartments have always been as advertised until this encounter! The room given to us was very dirty and smelled. Have never seen so dirty floorboards before. Stains all over the carpet and sofa. Breadcrumbs on bench top, which was also so dirty that the tablecloth got completely discolored by just dragging it over the top. Used food in pantry and freezer. Non functioning dishwasher with the worst smell. And the list goes on. We checked out within 10 minutes. Complained but got no refund at all, had to pay for the full week that was booked. Hope Hotels.com either removes this apartment/hotel from its site, or that it gets marked down to 1 star. It’s also worth taking note of that there is no automatic remainder to give feedback on the establishment. One has to look hard to find out how to give feedback. On our way out we meeet another couple staying in a another apartment, they where also disappointed.
2018 年 9 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant time at SoutBank
The apt was very clean and had a great view of SouthBank and the Brisbane River. Very close to museum, library, swimming.
2018 年 9 月入住 4 晚
SoFun 于 2018年11月8日 的回复
Hi Anonymous and thanks for taking the time to write a review. So glad to hear you enjoyed your stay. Please let us know the next time you plan to stay in Brisbane!

4/10 很差

Nazek

不满意：清洁度、员工和服务、客房舒适度
2018 年 9 月入住 1 晚

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
Nice & close to everything lovely views of the river
2018 年 9 月入住 5 晚
SoFun 于 2018年11月8日 的回复
Hi Anonymous, so glad to hear you enjoyed your stay. Please let us know if you're travelling to Brisbane again anytime soon, we’d love to welcome you back!

8/10 还可以

Rob，Hobart

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location, however no front desk requiring check in/out at 7/11
2018 年 9 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great views. Amazing pool
Very helpful. Quick response. Photo with entry door circled very useful. Clean apartment. Great views. Nice little balcony. Pool wonderful
2018 年 9 月入住 1 晚
SoFun 于 2018年11月8日 的回复
Hi Anonymous, so glad to hear you enjoyed your stay and that our guest service team were helpful with your needs. Please let us know if you're travelling to Brisbane again anytime soon, we’d love to welcome you back!

8/10 还可以

john，bargara

满意：客房舒适度，住宿条件和设施
不满意：员工和服务，清洁度
Good location
Cleaners are letting you down which is such a shame as it's a great spot and lovely apartment
2018 年 9 月入住 2 晚

4/10 很差

ANT，SYDNEY

满意：住宿条件和设施
不满意：员工和服务
Unsatisfactory
Cons: Had to clean out the drain trap in the bathroom because it began to flood the first time we used it. My friend removed the drain trap, full of hair. Not a nice beginning. Big troubles with carpark entry electronic card not serviceable on at least three different occasions. Regular contact with owner. 1. Once told to leave car on main street, and he would pay any traffic infringement. 2. Second time, to drive car to a church location and leave in carpark. Very dark, and frightening for a female. After visiting church carpark, drove back and left car in main street. Parking meter fees paid by myself. 3. Third time, the owner offered to repay me $80 as compensation for the inconvenience attached to the rent. I have forwarded him details of the account for deposit of the refund, not happened. 4. Many hours and phone calls and changed arrangements, I would not recommend this apartment, or the word of the owner. 5. Overall experience, poor, strongly recommend alternative accommodation to viewers.
2018 年 6 月入住 7 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Excellent location but uncomfortable bed!
Perfect location to everywhere!! Right by the train station, supermarket and Southbank. Only downside was the beds were rock hard and not very large for someone who is 6 foot!
2018 年 7 月入住 1 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、客房舒适度
2018 年 5 月入住 3 晚

2/10 糟糕

SullivanFamily，Rural Queensland

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Private Apartment not a Hotel Apartment
Homely Apartments is someone's private apartment sub leased in a private building. There is no reception or lobby and had to collect the apartment key from a convenience store, 3 city blocks away at a which was extremely inconvenient when we had just traveled all day and had a tired family. Very unclean and unhygienic, blood on bedding, dirty wet towel left in cupboard, dirty carpets and seating, used food in pantry, used toiletries in bathroom, no pillow cases on beds, advertised Queens Sized beds but only Doubles.Bedding configuration wasn't done as per booking request. One person had to sleep on small couch as bedding configuration was wrong. Moved out before early, complained and luckily got a full refund but all the photos taken were proof of how bad it was. We have used Wotif for bookings for years and won't ever be using again as just too disappointing and it seems the standard is dropping.
2018 年 5 月入住 3 晚

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
It was central to all we wished to do. Great weekend.
2018 年 5 月入住 2 晚

10/10 超赞

caron，sunshine coast

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Apartment in fabulous location
Fabulous Host, Fabulous Loacation. Apartment beautiful and pool spectacular
2018 年 2 月入住 1 晚

10/10 超赞

Jane，Coffs Harbour

满意：清洁度、住宿条件和设施、客房舒适度
Beautiful apartment, right on Southbank
Bit hard to find the carpark, but the apartment was lovely. The apartment was spacious and clean. Close to amenities and Southbank. Infinity pool was amazing.
2018 年 2 月入住 2 晚