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布里斯本諾富特南岸酒店的評價

4.5 out of 5
布里斯本諾富特南岸酒店
38 Cordelia Street, South Brisbane, QLD

評價

8.8

優異

10 分評分，優異；974 則評價中有 551 則" "
8 分評分，不錯；974 則評價中有 300 則" "
6 分評分，一般；974 則評價中有 78 則" "
4 分評分，欠佳；974 則評價中有 27 則" "
2 分評分，很差；974 則評價中有 18 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

HSIN CHU

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
走路10分鐘可以到達火車站和公車站,非常方便.翻店房間也夠大.整體方便舒適安靜
於 2023 年 6 月住了 6 晚
Millicent 於 2023年6月25日的回應
Dear Hsin,Thank you so much for choosing to stay at Novotel Brisbane Southbank and taking the time to share your lovely feedback. We look forward to welcoming you back!Kind regards,Millicent, Sales & Marketing Coordinator

4/10 欠佳

Hing Chung

家人同遊
不滿：住宿狀況
於 2020 年 2 月住了 3 晚
Sasha 於 2020年4月13日的回應
Dear Guest, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Sasha Front Office Assistant Manager

10/10 優異

Ching Ming

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整體還不錯，地點也尚可。
整體環境還不錯，早餐種類多並符合我們的口味。 房間的空間太小，兩張雙人床也很小。 其他都還不錯。
於 2020 年 1 月住了 4 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2019 年 7 月住了 5 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel with a few drawbacks
The hotel is 5-minute walking distance from South Brisbane tram station and 50+ (may be more) trendy restaurants. The buffet breakfast is very good. A few downsides are: room is small and there is an extra charge for in room wifi.
於 2019 年 1 月住了 3 晚
Coleman - Reservations Assistant Manager 於 2019年1月19日的回應
Hi there, Thank you so much for taking the time to provide your feedback. We are happy to hear that the Novotel Brisbane South Bank provided you with a convenience to the local transport and dining options. We hope you will choose the Novotel South Bank for your future stay in Brisbane. We recommend also joining our free loyalty program, Le Club Accor Hotels, that provides you with free wifi at our property as well as any Accor property worldwide.

8/10 不錯

HOI MING

酒店人員友善，地點優越，設計新穎，house keeping 也很好！下次再住
於 2018 年 8 月住了 2 晚

10/10 優異

Hiren Anilkumar

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
Leticia, Digital Marketing Manager 於 2024年5月1日的回應
Dear Hiren, thank you so much for your 5-star review! We're glad that you enjoyed your stay. Kind regards.

10/10 優異

Angus

讚好：整潔度、職員與服務、設施服務和住宿狀況
all good
於 2024 年 4 月住了 1 晚
Leticia, Digital Marketing Manager 於 2024年4月28日的回應
Dear Angus, thank you so much for your 5-star review. Kind regards.

10/10 優異

Stephen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 6 晚
Leticia, Digital Marketing Manager 於 2024年4月28日的回應
Dear Stephen, thank you so much for your 5-star review! Kind regards.

10/10 優異

Alistair

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed for 4 nights, and the experience was faultless. Great location just 5 mins walk from all the activities in South Bank. Felt safe at night. Modern hotel in excellent condition, very clean, great service from all staff. Room was very well-equipped, modern and clean. Breakfast was very good and good value. Reception and bar / restaurant area very well-presented. Good pool and well-equipped gym. Only two tiny criticisms - the outdoor pool was a little too cold to really use (I understand it can be heated), and the shower in our room wasn't very powerful. But these are tiny compared to the overall excellent experience.
於 2024 年 3 月住了 4 晚
Leticia, Digital Marketing Manager 於 2024年4月8日的回應
Dear Alistair, thank you so much for your great review. We're happy to know that you enjoyed your stay and we're looking forward to welcoming you back soon. Kind regards.

10/10 優異

madison

伴侶同遊
All staff were amazing, friendly and welcoming. Housekeeping did a fantastic job in ensuring our stay was clean and fresh each day. Great facilities and plenty of things around the hotel to enjoy.
於 2024 年 4 月住了 6 晚
Leticia, Digital Marketing Manager 於 2024年4月8日的回應
Dear Madison, thank you so much for your glowing review! We're thrilled to know that you had an unforgettable stay with us and we're looking forward to welcoming you back soon. Kind regards.

10/10 優異

Mike

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Leticia, Digital Marketing Manager 於 2024年4月8日的回應
Hi Mike, thank you so much for your 5-star review!

2/10 很差

eric

伴侶同遊, 商務旅客
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
A horrible experience. Booked in and they insisted I pay the hotel upfront even though I had booked via expedia and they had authenticated my credit card. Arrived at the room the corridor wall was full of patches, there were no hangars or or glasses in the room. These were delivered later. Next day return to room late afternoon, the used towels are still on the floor together with all the dirty glasses. It takes 30 minutes to have towels and clean glasses delivered to our room, told the hotel is very busy and cant provide ta quicker service. The gym is not clean and the equipment in poor repair, 3 of the 4 Bikes either had parts missing or were broken, the pedals of the elliptical trainer were so dirty that my shoes stuck to the pedals. Reported this nothing was done. The service of the room the next day was lacking, we received clean towels but all our dirty glasses were left behind. I am a silver member - when I asked why my stay did not qualify for the points I was told it was because we booked via an external booking engine. Will not use the Novotel chain if I can help it.
於 2024 年 3 月住了 4 晚
Leticia, Digital Marketing Manager 於 2024年4月8日的回應
Dear Eric, thank you so much for reviewing us. We're very sorry that we fell short of meeting your expectations during your stay with us. We would like to discuss further the issues raised, so we kindly ask you to contact us at ha0x0@accor.com or 07 3295 4100. We are looking forward to hearing from you. Kind regards.

6/10 一般

Susan

伴侶同遊
讚好：設施服務
Very convenient- all very adequate for a couple of nights stay. Shortage of staff on reception desk especially at check out time.
於 2024 年 3 月住了 2 晚
Millicent 於 2024年3月25日的回應
Hi Susan, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your feedback.I am sorry to hear however about the delay on check out. We hope to welcome you again soon.

10/10 優異

Mark

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The reception staff were amazing overall beautiful place to stay. We will be back
於 2024 年 3 月住了 1 晚
Millicent 於 2024年3月18日的回應
Hi Mark, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback! We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 優異

Alan

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Easy walk to South Bank parklands and all the activities there. Bed is nice, room quiet. But small, if you need bathroom privacy, then a standard or superior room is not for you
於 2024 年 3 月住了 3 晚
Millicent 於 2024年3月18日的回應
Dear Alan, Thank you for your feedback! I am pleased to let you know that our Corner 'N' Rooms provide a more traditional layout with a bathroom closed off from the bedroom which you may prefer to our standard lay out. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Ethan

伴侶同遊
讚好：設施服務
Easy check in and check out. Super clean. Yummy breaky. Great spot in a walkable area. Comfy bed. Nice shower. Had a wonderful stay
於 2024 年 2 月住了 1 晚
Millicent 於 2024年2月28日的回應
Hi Ethan, Thank you for your lovely feedback. We are happy to hear that you had an enjoyable stay and look forward to welcoming you back again soon!

10/10 優異

Clint

讚好：整潔度、職員與服務和住宿狀況
Location
於 2024 年 2 月住了 1 晚
Millicent 於 2024年2月19日的回應
Hi Clint, Thank you for sharing your review, we are glad you enjoyed your stay at Novotel Brisbane South Bank!

8/10 不錯

??

親子同遊
讚好：整潔度、職員與服務和住宿狀況
朝食がとてもおいしかったです。家族で利用しましたが、子供達も食べられるものが多かったです。また利用したいです。
於 2023 年 12 月住了 1 晚
Millicent 於 2024年2月19日的回應
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 優異

Amy

於 2024 年 2 月住了 2 晚
Leticia, Digital Marketing Manager 於 2024年3月21日的回應
Dear Amy, thank you so much for your 5-star review! We're happy to know that you enjoyed your stay and we hope to welcome you back soon. Kind regards.

10/10 優異

Jen

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice sized and quality room, quiet but close to Southbank and cultural precinct. Good value for money. Great for our weekend break.
於 2024 年 2 月住了 1 晚
Millicent 於 2024年2月4日的回應
Hi Jen, Thank you for choosing to stay at Novotel Brisbane South Bank and sharing your lovely feedback! We are so happy to hear you enjoyed your stay and look forward to welcoming you back again soon!

10/10 優異

stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic reception- made to feel really welcome Thank you !!
於 2024 年 1 月住了 4 晚
Millicent 於 2024年2月2日的回應
Hi Stephen, Thank you so much for choosing to stay with us at Novotel Brisbane South Bank! We are so glad you enjoyed your stay with us and hope to welcome you back again soon!

10/10 優異

Scott

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This should be your first choice
We had booked another unit at Morgan Suites that was not to our standards. Etc musty smell. I went on Hotels.com again and found this hotel nearby and booked it. It’s something I should have done at the beginning.
於 2024 年 1 月住了 4 晚
Millicent 於 2024年2月1日的回應
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 優異

Sandra (Elkhorn)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Millicent 於 2024年1月30日的回應
Hi Sandra,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Dave

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Beautiful food, great room and staff but limited parking
於 2024 年 1 月住了 1 晚
Millicent 於 2024年1月30日的回應
Dear Dave,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 優異

John

讚好：整潔度和住宿狀況
於 2024 年 1 月住了 2 晚
Millicent 於 2024年1月30日的回應
Hi John,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 優異

Taylor

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Millicent 於 2024年1月30日的回應
Hi Taylor, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

8/10 不錯

Arrigo

讚好：職員與服務和住宿狀況
於 2024 年 1 月住了 5 晚
Millicent 於 2024年1月23日的回應
Hi Arrigo, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 欠佳

真實旅客

讚好：住宿狀況和客房舒適度
不滿：整潔度和職員與服務
於 2024 年 1 月住了 5 晚
Millicent 於 2024年1月23日的回應
Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 不錯

Amanda

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, quick walk to south bank streets beach. Buffet breakfast had a good variety. Rooms were lovely. Parking charges expensive especially when already paying quite a lot to stay. Parking spots very small, not a lot of space to get in and out of your doors. Pool and gym good. Most staff were excellent.
於 2024 年 1 月住了 5 晚
Millicent 於 2024年1月23日的回應
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 優異

Lindell

家人同遊
於 2024 年 1 月住了 1 晚
Millicent 於 2024年1月23日的回應
Hi Lindell,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Nicole

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 4 晚
Millicent 於 2024年1月23日的回應
Hi Nicole, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Kellie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, well designed, comfortable rooms, great food and friendly staff. Many thanks
於 2024 年 1 月住了 1 晚
Millicent 於 2024年1月17日的回應
Dear Kellie, Thank you for sharing your lovely feedback and choosing to stay at Novotel Brisbane South Bank! We are glad you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Superb location and hotel
We were pleasantly surprised by Novotel, we have never stayed at a Novotel before so was not sure what to expect. The room was lovely and spacious, the bed was very comfortable and the hotel was very quite. We were staying there for a visit to the theatre so the location was great as it was in walking distance. We would definitely stay again.
於 2024 年 1 月住了 1 晚
Millicent 於 2024年1月16日的回應
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 優異

Renae

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service, room was very clean and the beds oh so comfortable, love this place
於 2024 年 1 月住了 1 晚
Millicent 於 2024年1月16日的回應
Hi Renae, I am so happy to hear you enjoyed your stay and love our hotel! Thank you for choosing to stay with us and taking the time to share your lovely feedback. We look forward to welcoming you back!

10/10 優異

Sophie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service from all staff. Facilities are great (our tv was a bit dodgy but not a huge issue for us). This was our second stay here and loved it again.
於 2024 年 1 月住了 1 晚
Millicent 於 2024年1月16日的回應
Hi Sophie, thank you so much for choosing to stay with us again at Novotel Brisbane South Bank! We are so happy you enjoyed your stay and hope you continue to enjoy your stays here!

8/10 不錯

Justin

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Millicent 於 2024年1月16日的回應
Hi Justin,Thank you for choosing to stay with us at Novotel Brisbane South Bank. We are happy to hear you enjoyed your stay and hope to welcome you back!

10/10 優異

Daniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚
Millicent 於 2024年1月16日的回應
Hi Daniel,Thank you so much for sharing your 5/5 review with us! We are glad you enjoyed your stay and look forward to welcoming you back.

8/10 不錯

Mark

讚好：整潔度、職員與服務和住宿狀況
On check in I wanted a car park knowing it was $35. I was told there were no spaces. Only disabled spots. When i checked out the car park there were only about half a dozen cars parked with probably 30 spare. Same again later. Not happy with that.
於 2024 年 1 月住了 1 晚
Millicent 於 2024年1月16日的回應
Hi Mark, Thank you for staying with us and taking the time to share your feedback. I will pass your comments regarding parking on to our team to ensure we are managing the area. We hope you will give us the opportunity to provide you with a better stay in the future.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Millicent 於 2024年1月16日的回應
Thank you for taking the time to share your review with us. We are glad you enjoyed your stay and hope to welcome you back.

10/10 優異

Chanel Margaret

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Such a great location and room. Very affordable stay as well, we had the breakfast included which was lovely, and the staff were great. Would definitely stay here again!
於 2024 年 1 月住了 5 晚
Millicent 於 2024年1月9日的回應
Hi Chanel,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 優異

Lyn (Trinity Beach)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent location central to Brisbane’s arts hub and many good restaurants.
於 2024 年 1 月住了 1 晚
Millicent 於 2024年1月9日的回應
Hi Lyn,Thank you for sharing a review, we are happy to hear you enjoyed your stay with us and hope to welcome you back to Novotel Brisbane South Bank again soon!

8/10 不錯

Graham

於 2024 年 1 月住了 3 晚
Millicent 於 2024年1月30日的回應
Hi Graham, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Carlo

於 2024 年 1 月住了 1 晚
Millicent 於 2024年1月30日的回應
Hi Carlo,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 不錯

Minni

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff at reception were helpful. Room was clean. Overall it was a good experience staying at the hotel. Only flaw was coffee tea sugar and milk was not replenished.
於 2024 年 1 月住了 2 晚
Millicent 於 2024年1月9日的回應
Hi Minni,Thank you so much for sharing your lovely review, I am happy to hear you enjoyed your stay with us! I have also passed your comments regarding coffee, tea, sugar & milk to our housekeeping team. We look forward to welcoming you back again soon!

6/10 一般

Margaret

家人同遊
不滿：職員與服務
Charges for car park on top of 230 room charge. Late book in time. Value for money not there
於 2024 年 1 月住了 1 晚
Millicent 於 2024年1月16日的回應
Hi Margaret, thank you for choosing to stay with us and taking the time to share your review. I am sorry to hear that you did not believe you received value for money. We hope you will give us the opportunity to stay again and serve you better in the future.

8/10 不錯

Tobias

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Millicent 於 2024年1月9日的回應
Hi Tobias,Thank you for choosing to stay with us at Novotel Brisbane South Bank and for taking the time to leave a review. We hope to welcome you back to Novotel Brisbane South Bank again soon!

10/10 優異

Nitesh

於 2023 年 12 月住了 7 晚
Millicent 於 2024年1月23日的回應
Hi Nitesh, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Fischer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Das Hotel punktet mit einer erstklassigen Lage. Unser geräumiges und modernes Zimmer bot viel Komfort. Das Frühstücksangebot überzeugte durch seine Vielfalt und schmeckte hervorragend – ein wahrer Genuss für uns.
於 2023 年 12 月住了 2 晚
Millicent 於 2024年1月9日的回應
Hi Fischer,Thank you for taking the time to share such a lovely review, we are so happy to hear that you enjoyed your experience at Novotel Brisbane South Bank! We hope to be able to welcome you back again in the future and provide another fantastic experience!

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Friendly efficient staff in every area
於 2023 年 12 月住了 1 晚
Millicent 於 2024年1月9日的回應
Hi Elizabeth,Thank you so much for taking the time to share your lovely review and for choosing to stay with us at Novotel Brisbane South Bank! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon!