I have emailed hotels.com as my son went to the hostel with his booking and was turned away as the Palm Hamilton did not have his booking. I have been charged £22 and he didn't even stay there. I would like someone to get in touch with me from hotels.com as I have sent emails but no response. we ended up paying £150 for a hotel room as it was desperate.
Amy
2025 年 2 月入住 1 晚
8/10 还可以
Lisa
2025 年 3 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lisa
2025 年 3 月入住 2 晚
2/10 糟糕
Alexander
2025 年 2 月 25 日
不满意:员工和服务
They didn’t keep a booking that was paid for then refused a refund for the booking
Alexander
2025 年 2 月入住 4 晚
10/10 超赞
Stephanie L
2025 年 2 月 11 日
满意:员工和服务、住宿条件和设施、客房舒适度
Manager Great!!!
Would Love to Say… Thank You So Much for the Manager… who Looked After Me… and Gave me the Room Earlier than Unplanned… As I Wasnt Allowed at Other Accommodation Because I was Australian 🇦🇺 and Thrown to Homeless Street for Overnight with Pouring Rain 🌧️ !!! Thank You Very Much!
Stephanie L
2025 年 2 月入住 1 晚
10/10 超赞
Clinton
商务旅客
2025 年 2 月 9 日
满意:清洁度、服务设施、住宿条件和设施
Great service willing to help
Clinton
2025 年 2 月入住 1 晚
10/10 超赞
Michelle
2025 年 1 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely Staff. Vary clean. Dave and Candice do an outstanding job! Definitely a credit to Palm Hamilton Backpackers, a very big thumbs up.
Michelle
2024 年 12 月入住 8 晚
2/10 糟糕
Lesley
2024 年 11 月 7 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I first saw this advertised for $130, offering a room with private bathroom. When I came back to the ad later in the day the cost was $65, which I presumed was because they hadn't managed to rent the room. When I turned up I was shown a double bed with a bathroom in the passageway next to the room. In discussion with the person who showed me the room I said I'd paid $65, and suddenly I was told that a couple had booked the double bed but I could have a single bunk in the room next door. When I asked the manager told me he didn't think anyone else would be in the room with me. When I asked for sheets I was given one elasticised bottom sheet and when I asked for another (because it was too hot for the synthetic throw they gave me and there was no aircon) I was given another elasticised sheet. The bathroom next door was clearly used by several people and was dirty. I could lock the room from inside, but was given no key (despite my request) that would allow me to lock it from the outside. This place would be overpriced at $30 - at $130 it's daylight robbery! - and the manager simply runs a scam ensuring that the advertised rooms are not available. This is really one of the worst places I have stayed in.