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切姆塞德公寓的評價

4.5 out of 5
切姆塞德公寓
22 Thomas Street, Chermside, QLD

評價

8.0

很好

10 分評分，優異；1001 則評價中有 378 則" "
8 分評分，不錯；1001 則評價中有 359 則" "
6 分評分，一般；1001 則評價中有 148 則" "
4 分評分，欠佳；1001 則評價中有 77 則" "
2 分評分，很差；1001 則評價中有 39 則" "

8.0/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

7.8/10 

環保程度

評價

6/10 一般

Ching Ching

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
清淨、優雅、安靜
還算可以的飯店
於 2023 年 8 月住了 1 晚
JJ 於 2023年9月14日的回應
Thank you

8/10 不錯

Man (香港人)

讚好：職員與服務和住宿狀況
簡單酒店🏨
🌙偏远地方🌌环境清幽🛏有待改善🆕设备装修💬
於 2018 年 5 月住了 1 晚
Chermside Apartments 於 2018年6月2日的回應
Thankyou for your review, we appreciate the feedback and hope to see you again in future, Kind Regards, The team at Chermside Apartments

6/10 一般

KALUKUMARA (Bundaberg )

伴侶同遊, 商務旅客
不滿：整潔度和設施服務
No gym in the premises, walk to a local gym and pay for it before you get a refund from reception
於 2024 年 5 月住了 1 晚

8/10 不錯

Spud

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
. 於 2024年4月26日的回應
Thank you for your feedback

8/10 不錯

Harry

商務旅客
讚好：職員與服務
Found room to small, needs abit of TLC.
於 2024 年 4 月住了 1 晚
Hotel Receptionist 於 2024年4月21日的回應
Thank you for your feedback!

6/10 一般

Laura

家人同遊
讚好：職員與服務
不滿：整潔度
Good value apartments and good location but they definitely need a deep clean. We had to wipe up food from the kitchen benches and tables when we arrived. Roller blinds broken. A lot of damaged and dirty plaster walls. But well supplied with washing powder, shampoo, detergent etc. washing machine and clothes dryer was very handy. The pool and breakfast provision was great. We met another lovely traveler and dined together. The Indian restaurant downstairs was fantastic and menu had a great kids option with mild curries. We never could figure out how to exit the garage with our room key though! We’ll be back for the convenience but would be great to see the place having a deep clean and some maintenance completed before then.
於 2024 年 4 月住了 1 晚
Hotel Receptionist 於 2024年4月21日的回應
Thank you for your feedback. I will pass this on to the team. Looking forward to seeing you next time.

10/10 優異

Aran

讚好：整潔度、職員與服務、設施服務和住宿狀況
There had been a flood due to a broken pipe just before we stayed. However the staff had done such a good job of getting things cleaned up that it was only a very minor inconvenience. The staff were absolutely fantastic, from the after hours number staff to the front desk, could not fault anyone. Parking can be a bit cramped but still ok. The room was clean and comfortable, we'd stay here again no problem.
於 2024 年 3 月住了 4 晚
RJ 於 2024年4月7日的回應
Thank you for your understanding and review for your stay with us. We are happy it was only a minor inconvenience for you. We look forward to accommodating you again.

8/10 不錯

Simon

讚好：整潔度和職員與服務
Good public transport. Very loud doors, woken up throughout the night
於 2024 年 3 月住了 10 晚
reservations 於 2024年4月6日的回應
Thanks for the leaving the review. The public transportation system is one of the many close perks to the hotel.cannot wait to see you again.

2/10 很差

Scott

不滿：整潔度、職員與服務和住宿狀況
The room was quite disappointing. On entry, it reeked of mildew. AC remote was dead, balcony was covered in slime and dirt (not cleaned for months). No toiletries provided, no linen service provided (apparently I booked a heavily discounted room???) There was a single switch for all the lighting and a bedside lamp with illumination of half a candle. Couldn't get much worse. Only luxury provided were tissues.
於 2024 年 4 月住了 2 晚
RJ 於 2024年4月7日的回應
Thank you for your review. We apologize that this was your experience. Of course if you had booked a non-refundable room there is no daily servicing as outlined in our terms and conditions upon booking. If you had informed staff we absolutely would have had your room cleaned again and taken note of what occurred to ensure that this would be rectified for yourself and future guests.

2/10 很差

cherie

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
This is a multi story building of at least 7 stories that has only 1 lift which unfortunately has been out of order since 28/3/24. My accommodation was on the 5th floor which meant I had to carry heavy suitcases (from the basement) up 6 flights of stairs to my room. At 76 years I found this extremely exhausting. After complaining I did get some help from staff with a couple of backpacks. Of course when needing to leave for meals it meant doing the descent and climb all over again, at least this time without heavy suitcases. My beef is that reception should have at least contacted us to let us know of the lift situation so if we wanted to could have cancelled the booking. Of course on arriving late afternoon and then being informed of the situation and not knowing the area I had no alternative other than to accept the situation. I must say though that other than the lift problem the accommodation was good.
於 2024 年 3 月住了 1 晚
RJ 於 2024年4月7日的回應
Thank you for your review. Staff had made attempts to contact all guests prior to arrival; we can only apologize that we were not able to make contact with you.

8/10 不錯

Lynne

Good service
於 2024 年 3 月住了 2 晚
reservations 於 2024年4月2日的回應
Thanks. love to see you again.

6/10 一般

Elizabeth

商務旅客
Convenient to Chermside Mall.
於 2024 年 3 月住了 1 晚
reservations 於 2024年3月29日的回應
Thankyou, it is one of the many close perks to the hotel.

8/10 不錯

Bruce

讚好：整潔度和住宿狀況
Ok
於 2024 年 3 月住了 1 晚
The Chermside Apartments Team 於 2024年3月22日的回應
Thank you

10/10 優異

Shannon

讚好：整潔度、職員與服務、設施服務和住宿狀況
Would stay again.
於 2024 年 3 月住了 4 晚
The Chermside Apartments Team 於 2024年3月22日的回應
Thank you

8/10 不錯

Christopher (Lara)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
reservations 於 2024年3月29日的回應
Thankyou, glad you enjoyed your stay.

10/10 優異

Bhopinder

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to Westfield Chermside . Nice Indian restaurant in same building - close to maccas n Aldi a short walk opp side of main road. Clean modern room fully self contained. Would have liked a in room advertising to pay extra for the adjoining second bedroom - as husband only did one bed apartment - I might have payed happily a bit more for daughter to sleep in extra bed. Even though an all good apartment would book again. Thankyou.
於 2024 年 3 月住了 1 晚
The Chermside Apartments Team 於 2024年3月20日的回應
Hi Bhopinder - Thanks for your review and we're thrilled that you enjoyed your stay. Anytime you have a concern please let us know, we possibly could have arranged a small fee to upgrade to the 2 bedroom apartment. We hope to see you back again soon.

10/10 優異

Peter

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super comfy bed and awesome shower. Indian restaurant next door is brilliant.
於 2024 年 3 月住了 1 晚
The Chermside Apartments Team 於 2024年3月15日的回應
Hi Peter - thanks for staying with us. The Indian restaurant is amazing - glad you enjoyed it!

8/10 不錯

Jennifer

讚好：職員與服務和設施服務
The staff was efficient and kind Apartment was smelly from air fresheners and pretty beat up Mostly clean, except for the utensils Nice location
於 2024 年 1 月住了 1 晚
The Chermside Apartments Team 於 2024年3月12日的回應
Thanks for your lovely feedback about our team - we really appreciate it.

8/10 不錯

Lynette

讚好：住宿狀況
Great value
於 2024 年 3 月住了 2 晚
The Chermside Apartments Team 於 2024年3月11日的回應
Thank you

10/10 優異

Nataliia

讚好：住宿狀況
Very nice staff! Clean pool and comfortable beds
於 2024 年 3 月住了 1 晚
The Chermside Apartments Team 於 2024年3月5日的回應
Thank you!

8/10 不錯

Mardi

讚好：整潔度、職員與服務和住宿狀況
Good location
於 2024 年 2 月住了 1 晚
The Chermside Apartments Team 於 2024年3月5日的回應
Thank you!

4/10 欠佳

chris

商務旅客
不滿：住宿狀況
Stayed here many times in last 6 years, but I have to say, the rooms are now dates and no cared for. Damaged and marked walls, 2 bedroom apartment only 1 bedroom gets air conditioning. Our shower was blocked, flooding the bathroom, shower head wasn’t working properly, reported it, nothing done. Staff are lovely, but it needs some TLC, as our company has stayed for many years, but it’s likely our last stay.
於 2024 年 2 月住了 2 晚
The Chermside Apartments Team 於 2024年3月1日的回應
Hi Chris, thank you for continuing to stay with us and we really appreciate the feedback. We have started a repaint and refresh on all of our rooms so you will notice a difference the next time you come to stay.

8/10 不錯

tarinder

於 2024 年 2 月住了 1 晚
The Chermside Apartments Team 於 2024年3月20日的回應
Thanks

8/10 不錯

Craig

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚
The Chermside Apartments Team 於 2024年2月27日的回應
Thanks!!

6/10 一般

Sandra

伴侶同遊
讚好：職員與服務
Very limited parking available onsite considering how many units they have, parked in next door though was told by another guest we might get towed. Found a park down the road. The bathroom floor in the corners looked it hadn't been cleaned for a while, no shower soap at all, no shampoo or conditioner available to use. Breakfast was ok, very small area to have it, the apartments were booked out because of the Pink concert one family was eating on the ledge because there were no tables available.
於 2024 年 2 月住了 1 晚
Darnelle 於 2024年2月24日的回應
Hi Sandra,Thanks for your review and sharing your thoughts.We provide free undercover parking - 35 spaces plus 8 visitor parks and ample parking on the street directly in front of the hotel. We do not own the vacant block next to the hotel, we have no control over what they do to cars illegally parked on their private land. Our breakfast room is open to all guest - all food and drinks are provided free of charge - we can seat 40 people at a time and it's open between 7am and 9am each day. We started our free community breakfast project over 10 years ago, originally just for hospital patients and their families, now for all guests - most people enjoy it and the spirit with which it is provided.If the shampoo and conditioner/soap dispenser was empty in your shower, I apologise, simply reporting that to Reception during your stay would have remedied that issue for you immediately.Enjoy the rest of your day and we look forward to seeing you next time you need to stay in Brisbane

4/10 欠佳

ROBERT

家人同遊
不滿：整潔度、設施服務和住宿狀況
Place was covered in mould and room needed a good clean. Glad we only stayed one night.
於 2024 年 2 月住了 1 晚
The Chermside Apartments Team 於 2024年2月25日的回應
Hi Robert - we appreciate your comments and have investigated the room that you stayed in to ensure that it is clean and mould free.

8/10 不錯

Eggo (Buada District)

讚好：職員與服務
於 2024 年 2 月住了 2 晚
Darnelle 於 2024年2月24日的回應
Hello and thank you for taking the time to post your review score - looks like you enjoyed your stay with us - we look forward to seeing you again soon

6/10 一般

Jeff

商務旅客
I had to leave at 06:15 in the morning. Therefore NO breakfast. Nothing was offered in compensation. Reception was closed until 7am no where to leave the key. Had to shove it under the door. A poor show and will not be staying there again.
於 2024 年 2 月住了 1 晚
The Chermside Apartments Team 於 2024年2月25日的回應
Hi Jeff - Breakfast is a complimentary service - not something that is charged as part of your stay so therefore we do not offer anything else as "compensation". We have an after hours key drop that is advertised on our FAQ when you check in and popping your key under the door is also acceptable.

10/10 優異

Truong

商務旅客, 多人同遊
Good
於 2024 年 1 月住了 1 晚
The Chermside Apartments Team 於 2024年2月25日的回應
Thanks Truong!

6/10 一般

Stephen

讚好：住宿狀況
Unhappy at being put on the mezzanine floor meaning you have to carry your bags up 20 stairs Room was presented well. Toilet would be a workout for elderly guests
於 2024 年 1 月住了 1 晚
The Chermside Apartments Team 於 2024年2月25日的回應
Hi Stephen - You actually booked the Mezzanine level, your reservation clearly stated HOTEL WALK UP (STAIR ACCESS), so I'm not sure what you were expecting? All of our other rooms are accessible by lift.

10/10 優異

Leana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Service Desk staff were very friendly and helpful. Easy to deal with and provided extra assistance with topping us up with towels. Breakfast included with our stay was perfect, fresh fruit, and cereal tasted really good. Staff were very accommodating and helpful. Stayed in a 3 Bedroom Apartment on the 7th Floor, it was a really good setup, nice and clean, spacious and suited 5 people well. I recommend this Complex for staying at as it was comfortable and the spacious. Only downfall would be the air-conditioning units may need a service! with a Family of 5 Adults, we struggled with the heat and could only use 1 of the rooms to cool down in when we could. The unit we were in had 3 air conditioning units and all weak. Otherwise for 2 nights staying, it was all good.
於 2024 年 1 月住了 2 晚
The Chermside Apartments Team 於 2024年2月25日的回應
Hi Leana - Thank you for the great feedback. Our air conditioners have just begun a maintenance cycle so on your next visit I'm sure that these will be much better.

10/10 優異

Tania (BAYSWATER)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I booked at this apartment only for 3 nights, we had a 2 bedroom deluxe apartment which was great for our family … it was so great that we wanted to book another three more nights, unfortunately the 2 bedroom deluxe was not available so we had to go to the 3 bedroom which was even better. I loved the set up of the apartment and especially as one of the bedrooms was separate to the other two bedrooms. The aircon in the apartments worked really well, both apartments were spacious, and the balcony of the 3 bedroom apartment was very big, with a large table and chairs which was perfect for us as we used to have breakfast out there before the heat kicked in. The complex also offers free breakfast which is toast and cereal and fresh fruit, which is located on the same level as the pool. There is a pool at this complex, we enjoyed it and its open til maybe 8-9pm. There is a shopping centre close by that you can walk to along with McDonalds being a 1 min walk. Parking is a first in first serve but there is parking next to the apartments which has no time limit.
於 2024 年 1 月住了 3 晚
The Chermside Apartments Team 於 2024年2月25日的回應
Hi Tania - Thanks for the great feedback and we're thrilled that you enjoyed your stay! We hope to see you again soon.

6/10 一般

Angela

伴侶同遊
Convenient if want to shop at Westfield
於 2024 年 1 月住了 1 晚
The Chermside Apartments Team 於 2024年2月25日的回應
Hi Angela - Thanks for your feedback.

10/10 優異

Troy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great accommodation option, friendly staff and will be coming back here again in the future!
於 2024 年 1 月住了 1 晚
The Chermside Apartments Team 於 2024年2月26日的回應
Hi Troy - thanks for the great review - see you next time!!

4/10 欠佳

Isabella

家人同遊, 伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Property was extremely average. I had men harass me upon return to the unit. The cleaning wasn’t that great. I didn’t feel safe nor clean here so I won’t be staying again unless some sort of compensation is made for the horrible experience such as a refund etc.
The Chermside Apartments Team 於 2024年2月26日的回應
Hi Isabella - I'm extremely disturbed that we have no record of any the claims that you make in your booking. I would ask you to reach our directly to the hotel to clarify the claims that you have made.

6/10 一般

Matt

商務旅客
讚好：整潔度和職員與服務
The rooms are aged and need a refresh ..the bathroom / shoer looks more sop needing a refresh
於 2024 年 1 月住了 2 晚
The Chermside Apartments Team 於 2024年2月26日的回應
Hi Matt - Thanks for your feedback.

6/10 一般

Ben

於 2024 年 1 月住了 1 晚
The Chermside Apartments Team 於 2024年2月25日的回應
Thanks Ben!

8/10 不錯

Clay

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Staff were lovely, surrounding neighbourhood pretty untidy. Onsite free parking is a win. Room generally tidy but only one in 3 lights in the bathroom worked.
於 2024 年 1 月住了 1 晚
The Chermside Apartments Team 於 2024年2月26日的回應
Hi lay, thanks for choosing to stay with us. The surrounding area is in the middle of a construction boom at the moment so lot's going on but you're right - it doesn't always look attractive. We hope to see you back again soon.

2/10 很差

Ceinwen

不滿：整潔度和住宿狀況
Room was filthy on arrival and has obviously not been cleaned with rubbish on the floor and dirty handprints everywhere. Staff were apologetic and completed some cleaning. Venue is aging and has not been maintained. Had previously stayed here years ago and was happy with location. Very overpriced now.
The Chermside Apartments Team 於 2024年2月25日的回應
Thanks for your feedback.

2/10 很差

Jacob

於 2023 年 12 月住了 1 晚
The Chermside Apartments 於 2023年12月23日的回應
Sorry to hear that you had a bad experience, Jacob. Did you come to reception to let us know, we may have been able to help you. We hope you have a better result in future.

10/10 優異

Raymond John

讚好：整潔度和職員與服務
於 2023 年 12 月住了 2 晚

10/10 優異

Allison.

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff. Very comfortable room. Great balcony area. Convenient location.
於 2023 年 12 月住了 1 晚

10/10 優異

Brian

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Relaxing place to stay, staff super friendly
於 2023 年 12 月住了 3 晚

10/10 優異

FRANK

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a short but enjoyable stay The staff were amazing The girl in the breakfast room was so beautiful couldn't help us enough Will be back
於 2023 年 12 月住了 1 晚

10/10 優異

Tony

於 2023 年 12 月住了 1 晚

6/10 一般

Nicky

讚好：職員與服務
不滿：整潔度
於 2023 年 12 月住了 2 晚

6/10 一般

Scott and Loren

讚好：職員與服務
Staff were very friendly & organised, fast service, explained directions & workings of facilities very well. Room was nice, clean & comfortable. Although air conditioner was not cold at all, not working correctly. Pool full of leaves. Water & pool area untidy. Tiles lifting & area in need of maintenance. Looking up the outside of building especially from the pool area, noticed water leaking from one level to the next causing bad staining over time. Vacant open allotment next door, very third world. Needs a good tidy up. First thing you see on arrival, although probably not on hotels property?
於 2023 年 11 月住了 1 晚
The Chermside Apartments Team 於 2023年11月21日的回應
Thanks for your review - you're right, the vacant plot is not ours! We've had the air conditioner looked at and fixed, thanks for letting us know.

10/10 優異

Robyn

讚好：整潔度、職員與服務和住宿狀況
Great facilities and central location.
於 2023 年 11 月住了 3 晚
The Chermside Apartments Team 於 2023年11月15日的回應
Thanks for the great review.....

8/10 不錯

Vicki

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
The Chermside Apartments Team 於 2023年11月15日的回應
Thanks for the feedback.

10/10 優異

Charles

於 2023 年 11 月住了 2 晚
The Chermside Apartments Team 於 2023年11月15日的回應
Thanks for the great score - hope to see you again soon!!