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关于巴塞罗布尔诺皇宫酒店的点评

5 out of 5
巴塞罗布尔诺皇宫酒店
CL Šilingrovo námestí 2/265, Brno

点评

9.4

绝佳

10 分 - 超赞。737 条好评，共有 1001 条点评" "
8 分 - 还可以。207 条好评，共有 1001 条点评" "
6 分 - 一般。34 条好评，共有 1001 条点评" "
4 分 - 很差。15 条好评，共有 1001 条点评" "
2 分 - 糟糕。8 条好评，共有 1001 条点评" "

9.6/10

清洁度

9.2/10

员工和服务

9.2/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

tony

2023 年 3 月入住 1 晚

10/10 超赞

ming-chih

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 2 晚

10/10 超赞

Yiming

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
great location, really large and comfortable room.
2019 年 8 月入住 1 晚

10/10 超赞

Chung ping

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
交通方便及舒通
2019 年 7 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
無論是地點或設施都非常好，工作人員服務態度非常親切。
2018 年 5 月入住 3 晚

10/10 超赞

AIJUN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
5 stelle!
Fantastico!
2018 年 4 月入住 1 晚

10/10 超赞

hao-ping

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Brno best accommodation
The service is excellent and friendly, front desk crew will help you with any problem without hesitate or excuse, fully recommend to have meal here as well, nice cuisine!
2017 年 10 月入住 1 晚

10/10 超赞

Salina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great experience to stay this hotel
great 5 stars hotel. Professional staffs. I like the elegant building and room. lovely breakfast . The restaurant is excellent food and wine. great lactation. I will go back in the future.
2017 年 9 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

xinwen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常好
非常好

10/10 超赞

Mang Ying

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Yasuhiro

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent about everything. You will definitely enjoy your stay
2024 年 5 月入住 1 晚
Dominika Sklenarova, Guest Experience Manager 于 2024年05月10日 的回复
Dear Yasuhiro,Thank you very much for your feedback.We are delighted that you enjoyed your stay, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

Shilin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was at a perfect location and it was near to the main train station, around 10 minutes walk. Room was very big and clean. The staffs were friendly and polite.
2024 年 4 月入住 1 晚

10/10 超赞

Victor

满意：住宿条件和设施，清洁度
2024 年 5 月入住 1 晚

10/10 超赞

Tracy

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All of it was the best, the Hotel was Fantastic, the only problem was that we wanted to extend a day, and that was only possible threw the internet, because they were supossedly all booked out, except in internet????
2024 年 4 月入住 1 晚
Dominika Sklenarova, Guest Experience Manager 于 2024年04月24日 的回复
Dear Tracy,Thank you for your feedback.Of course, it is possible to extend the reservation directly at the reception. We regret if there is a misunderstanding between you and our staff. We will verify the matter with all members of our team.Nevertheless, we are pleased that you enjoyed your stay, and we will be glad to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

David

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Très bon hôte , super accueil, service de qualité
2024 年 4 月入住 1 晚
Dominika Sklenarova, Guest Experience Manager 于 2024年04月20日 的回复
Dear David,Thank you for your positive review.We are pleased that you enjoyed your stay, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

Oscar

2024 年 2 月入住 1 晚

10/10 超赞

Vladimir

2024 年 3 月入住 1 晚

10/10 超赞

Mauricio

All was ok
2024 年 3 月入住 1 晚

10/10 超赞

Jena

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful stay. Staff were fabulous, the food was great and the room was perfect. Would definitely recommend.
2024 年 2 月入住 1 晚
Dominika Sklenarova, Guest Experience Manager 于 2024年02月27日 的回复
Dear Jena,We appreciate your beautiful review.We are delighted that your stay at Barceló Brno Palace met all your expectations, and we hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

Richard，Seattle

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location - transport, quiet neighborhood, historical part of Brno, shopping, restaurants, kavarny, very pleasant and helpful staff, big clean rooms.
2024 年 2 月入住 1 晚
Dominika Sklenarova, Guest Experience Manager 于 2024年02月26日 的回复
Dear Richard,Thank you very much for your beautiful review.We are delighted that you enjoyed your stay, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

Daniel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice contemporary hotel with great staff
2024 年 2 月入住 1 晚
Dominika Sklenarova, Guest Experience Manager 于 2024年02月13日 的回复
Dear Daniel,Thank you for taking the time to review your stay at Barceló Brno Palace.We are pleased that you were satisfied with our service, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

Morgan

2024 年 1 月入住 3 晚

10/10 超赞

Antony

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Reasonable walking distance from train station and very convenient to the Old Town. The room was very comfortable and quiet. Breakfast was extremely good and well priced. For 10 extra Euros I kept the room till 2.30pm
2024 年 1 月入住 1 晚

8/10 还可以

Bryan，Calgary

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Ashley

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Joshua

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚

8/10 还可以

Kayleen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 5 晚

10/10 超赞

Manuel

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 5 晚

8/10 还可以

jonathan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Lovely hotel. Great location. Super service and very friendly and welcoming staff. Only complaint is that the rooms were too hot and turning down the heating had no impact.
2023 年 12 月入住 2 晚
Dominika Sklenarova, Guest Experience Manager 于 2023年12月24日 的回复
Dear Jonathan,We appreciate your feedback.We regret that the temperature of your room did not suit your needs, and you did not contact our front desk staff during your stay. They are always willing to help with anything our guests need.Nevertheless, we are pleased that, in general, you spent a pleasant time with us, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

Kieran

2023 年 11 月入住 7 晚

10/10 超赞

Andrew，Stockport

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent rooms, high standard, very quiet
2023 年 12 月入住 3 晚
Dominika Sklenarova, Guest Experience Manager 于 2023年12月16日 的回复
Dear Andrew,Thank you for your feedback.It is wonderful to know that your stay at Barceló Brno Palace met your expectations.We hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

Sveinn Runar

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

8/10 还可以

Marcela

满意：员工和服务，清洁度
2023 年 12 月入住 2 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel and for small extra fee can valet park at front door, which in Brno center is good feature
2023 年 12 月入住 1 晚
Dominika Sklenarova, Guest Experience Manager 于 2023年12月10日 的回复
Dear Robert,We truly appreciate your feedback.We are glad that you enjoyed your stay, and we will be happy to welcome you back soon.All the best,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

HITOMI

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
家族3人で2泊滞在。リクエストし忘れていたにも関わらず、バスタブ付きのお部屋に代えてくれました。スタッフの方たちが皆さん気持ちの良い対応で、お部屋も清潔でした。中央駅からも徒歩圏、旧市街地にも歩いてすぐです。朝食も種類が豊富で美味しかったです。
2023 年 11 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

6/10 一般

Zsuzsanna

满意：清洁度
2023 年 11 月入住 1 晚

10/10 超赞

Jan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pamper yourself at Barceló!
Barceló Brno Palace hotel is really conveniently located in the centre of Brno. The hotel itself has a luxurious vibe, the room was huge and so was the bed (like you need to get an Uber to get from one side to the other huge). Breakfast was amazing and definitely worth paying for.
2023 年 11 月入住 3 晚
Dominika Sklenarova, Guest Experience Manager 于 2023年11月13日 的回复
Dear Jan,Thank you for your beautiful feedback.We are pleased that your stay at Barceló Brno Palace met all your expectations, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

Guillermo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Experiencia favorable
2023 年 10 月入住 1 晚
Dominika Sklenarova, Guest Experience Manager 于 2023年11月2日 的回复
Dear Guillermo,Thank you kindly for your feedback.We are pleased that you enjoyed your stay, and we hope to welcome you back soon.All the best,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

Katherine

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful hotel in the heart of old town Brno.
We stayed one night here as we wanted to explore Brno. The Barcelo Brno Palace was perfect - central to the old town, which made everything we wanted to see and do walkable. It's also very close to the train station (which would have been great if we had less luggage - we would have been able to walk there). The hotel was beautiful, the room was large and clean and modern. Definitely recommend.
2023 年 9 月入住 1 晚
Dominika Sklenarova, Guest Experience Manager 于 2023年10月9日 的回复
Dear Katherine,We truly appreciate your beautiful review.We are pleased that your stay at Barceló Brno Palace met all your expectations, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

DESIRAE

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚

10/10 超赞

Janyne

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

8/10 还可以

MOHSEN，Houston

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚

8/10 还可以

Doris

2023 年 9 月入住 4 晚

6/10 一般

Miroslav

与家人出行
不满意：员工和服务，清洁度
Rather 3,5* hotel
Terrible housekeeping for 5* hotel. Opening room doors before checkout without knocking. Mold in bathroom. Terrible sound isolation. Full parking spaces in front of hotel, so you cannot even park for Valet to take it. Standard breakfast - not 5* level. After complaining no compensation… We will not stay there again.
2023 年 9 月入住 1 晚
Dominika Sklenarova, Guest Experience Manager 于 2023年09月11日 的回复
Dear Miroslav,Thank you kindly for your feedback.We are sorry that your stay at Barceló Brno Palace did not meet your expectations. We will immediately discuss the mentioned issue with the housekeeping manager. Situations like this should not occur at all, and we will do everything possible to avoid them in the future.We hope you will give us a chance to make it up to you and visit us again in the future.Thank you again for your honest opinion.All the best,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

r

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚

10/10 超赞

Janet

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely
A lovely hotel perfect for exploring Brno.
2023 年 8 月入住 3 晚
Dominika Sklenarova, Guest Experience Manager 于 2023年08月31日 的回复
Dear Janet,Thank you very much for your feedback.We are delighted that you enjoyed your stay, and we hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager

10/10 超赞

jacopo

2023 年 8 月入住 3 晚

10/10 超赞

Helena

2023 年 7 月入住 1 晚