Dear guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.

I am sorry that you had this experience. I will share your comments with the team, as a teachable moment, so that we can improve the service we provide. If you don't mind, may I have your reservation information so that I can look further into the maintenance issue you are reporting.

Thank you!

Thank you, Jamie, for your feedback. I am glad you found our hotel in a good location for your trip.

I am sorry that you had a negative experience. Thank you for your feedback.

Thank you for your review, I am glad you enjoyed your stay.

Thank you!

Thank you for your feedback. I am glad you enjoyed your stay.

Thank you, Keila, for sharing your experience.

Thank you Eder for the kind words.

Thank you, Wilson, for rating your stay.

Thank you, Andreia, for the 5 our of 5!

Thank you, Richard, for the 10 out of 10 rating.

Thank you, Tamarra, for rating us so highly. It is always encouraging to receive positive feedback.

Thank you, Vivian, for your review. I am glad you enjoyed your stay at the Residence Inn Brockton.

Thank you for your review.

Thank you, Kelly, and Happy New Year!

Thank you for your review of your stay with us. I am sorry that you experienced an issue with one of the TVs and noise from another guest. I hope you will give us the opportunity to provide a better experience in the future.

Thank you for your review!

Thank you for your review!

Thank you for your review!

Thank you for your review!

Thank you for your kind words. I am glad you enjoyed your stay.

Thank you for your comments. I am glad you enjoyed your stay.

Thank you for taking the time to rate your experience.

Thank you for sharing your experience. I am sorry that we did not exceed your expectations. If there is any details you would like to share about how we could have done better, please feel free to reach out to me directly.

Thank you for sharing your experience. I am sorry there was an issue with the billing, but I am glad it was corrected before you checked out.

Thank you for rating the Residence Inn Brockton 5 out of 5.

Thank you for the compliment. I am glad you enjoyed your stay.

Thank you, Tracy, for sharing your experience. I am sorry to read that the A/C was disruptive, I will be sure to have our maintenance team look into that.

Thank you, Stacy, for the 10 out of 10. I hope you will come back to visit us.

Thank you, Shannon, I am so glad you enjoyed your stay at the Residence Inn Brockton.

Good afternoon, We are happy that your interaction with our staff was pleasant. We strive to make our guest stay memorable. We hope to see you again soon

Thank you Charles for sharing your great experience at the Residence Inn Brockton.

Thank you Mark for sharing your experience. I have noted your comments about some issues and we will work to ersolve those.

Thank you, Alana, for the 5 out of 5, I hope you will stay with us again soon.

Thank you, Stefanie, for sharing your experience. I am glad to hear you enjoyed your stay at the Residence Inn Brockton.

Thank you, Jasmine, for sharing your positive experience at the Residence Inn Brockton. I hope you will stay with us again.

Thank you Chris for your rating us 5 out of 5.

I am sorry you had a negative experience. I have brought the issues you mentioned to our team to ensure this is an isolated incident. Thank you.

Thank you, Linda, for your review. I am sorry if the room was not as fresh as it should have been for your mother. I will review this with our Housekeepers to ensure this is an isolated incident.

Thank you for your review of the Residence Inn Brockton. I am sorry that you experienced an issue with the TV signal and that we failed to correct the issue in a timely manner.