Brookside hotels in Stockton

"It is an amazing place!"

"When we checked in, the room they provided, the smoke alarm beeps, toilet doesn't flush properly. They moved us to another room, but the water that comes out of the sink faucet is barely trickling, no shampoo, no conditioner, no hangers. I needed an iron, the staff said they don't know where it is & they believed someone borrowed it but they don't know who. I asked, you guys don't have a log for it? Staff responded they do, but didn't look at it. I waited because they said they will check the laundry room while the rest of them talking in their language. The staff came back & said she can't find it. So I left, but in few seconds, they called me & said that they found it. In addition, twice, our 2 room keys have to be re-program, even tho we didn't have it close to our phones. The phone in the room is broke/no dial tone. I had to call them from my cellphone, but no one answered. I got hold of someone & mentioned about the water & telephone. But, they didn't take care of it. While I was asking for the iron in the office, I mentioned the water, no shampoo & conditioner, no hangers & the telephone. The staff apologized & stated that they're waiting for the new phone & hangers that they ordered. On the 1st night, lots of voices outside talking."

"Very nice property, new and well-stocked. Although they claim pet-friendly, there was absolutely NO place to walk dogs. There was one bag dispenser on the property, but no place reserved for dog walking. Thin walls do make noise in adjoining rooms unbearable - especially if those occupants have barking dogs. Staff was adequate, but check-in took a long time. I am assuming this will get better with time. If you have pets stay elsewhere."

"We checked out right away room smelled of cigarettes smoke"

"Front desk workers were very rude and had us wait an extra two hours for room to be ready and housekeepers told them to tell us to calm down even though they were already late on having our room ready and making rude comments at check out about us wanting a later check out because we got the room so late "

"Foods are fresh and the staffs are excellent "

"Our second time here - we appreciate the additional security added."

"Nice"

"Sketchy area. Security is required to keep hotel safe. Our entire floor reeked of weed. They gave us a room near the end of the hall where there was a door in and out of the hallway. Every time someone entered the door it would slam shut shaking the room. Makes it a little tough to sleep. "