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斯馬特設計公寓酒店 - 波斯提爾的評價

3.5 out of 5
斯馬特設計公寓酒店 - 波斯提爾
Rue Fossés aux Loups 18, Brussels

評價

7.2

不錯

10 分評分，優異；61 則評價中有 19 則" "
8 分評分，不錯；61 則評價中有 20 則" "
6 分評分，一般；61 則評價中有 7 則" "
4 分評分，欠佳；61 則評價中有 7 則" "
2 分評分，很差；61 則評價中有 8 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

6.6/10 

設施服務

8.0/10 

住宿狀況

4.0/10 

環保程度

評價

2/10 很差

juan carlos

家人同遊
不滿：整潔度、設施服務和住宿狀況
Es una propiedad super sucia, muy descuidada, el colchón del sofa cama asquerosamente sucio, las fotos no coinciden con lo que ofrecen, fotos engañosas. NO LO RECOMIENDO.
於 2023 年 12 月住了 3 晚

2/10 很差

Thomas

於 2023 年 12 月住了 2 晚

4/10 欠佳

Karen

家人同遊
不滿：整潔度
Not a great apartment
Apartment was in poor condition, sofa in lounge was visibly broken and light in one of the bedrooms was hanging by 2 wires instead of 3, bulbs in lounge were flickering and there was old food in the sink. On the plus side it was very well heated and in a good location although outside door was always open so you didn't need to use the code but anybody could enter.
於 2023 年 11 月住了 4 晚

6/10 一般

Jun

The unit is huge. however, the alarm kept beeping during the whole night. When we checked in, the unit is not ready yet. It took additional time to wait the janitor to clean the room.
於 2023 年 8 月住了 1 晚

8/10 不錯

Beatriz Adriana

家人同遊
讚好：整潔度和客房舒適度
El lugar es bonito, céntrico y descansamos muy bien. El único detalle que tuvimos es que no funcionaba el elevador y subir maletas muy pesadas si estuvo complicado. Pero por el lugar excelente!
於 2023 年 7 月住了 2 晚

4/10 欠佳

miguel angel cruz

於 2023 年 7 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 7 月住了 1 晚

4/10 欠佳

Saba

家人同遊, 親子同遊
不滿：設施服務
Property was loud at night no wifi no tv could not Access property properly one family had To stay in the space to ensure we could get back in

2/10 很差

Bernardo

家人同遊
不滿：整潔度和客房舒適度
Hotel asqueroso
Worst experience EVER
於 2022 年 12 月住了 2 晚
Julia from Postiers Residence - City Center 於 2023年1月4日的回應
Dear Bernardo,Our goal is to ensure all of our guests have a great experience and we’re sorry to hear that not everything was to your satisfaction this time.Please don’t hesitate to reach out and provide details of how we can better meet your expectations in future.Best regards,Julia from Postiers Residence - City Center

2/10 很差

Bernardo

家人同遊
不滿：整潔度和客房舒適度
Most disgusting place ever
The place was a disaster. Nothing to do with the pictures shown on the website. Dirty. Very old. The building falling apart. I feel totally robbed. I had to leave 2 night before my regular check out time. The first time EVER that hotels.com has been a total deception.
於 2022 年 12 月住了 2 晚
Julia from Postiers Residence - City Center 於 2023年1月3日的回應
Dear Bernardo,Thank you for sharing your feedback.We are sorry to hear your experience wasn't completely satisfying. We have tried to ensure our apartments are correctly represented on our website and we are always happy to assist with selecting the one that best suits your requirements.Furthermore, we are sorry that you felt your apartment wasn’t up to the standard you've come to expect from us, please do not hesitate to bring any issues or concerns to our attention through our digital reception 24/7 by email, phone or WhatsApp, so that we may take the necessary action. Nevertheless, we will be reviewing your feedback with our housekeeping team. We do carry out maintenance work whenever necessary to keep our apartments up to date and have duly noted your comments for consideration.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Happy holidays,Julia from Postiers Residence - City Center

2/10 很差

liora

商務旅客
不滿：整潔度和客房舒適度
Bed bugs beware
This propriety had signs of Bed bugs when I called to ask for a different room the staff was unhelpful and ignored. Hoping to get my money back but so far have not received any response despite that I left almost immediately after discovering the bed bug signs. On top of that it was unclean with falling apart furniture
於 2022 年 11 月住了 2 晚
Julia from Postiers Residence - City Center 於 2022年11月24日的回應
Dear Liora.Thank you for taking the time to review your experience with us.We are sorry your experience did not meet your expectations as we attach great importance to customer satisfaction. Rest assured that we take the issues you mention very seriously and have a professional company in regularly as we cannot be too careful.We hope to see you again for an improved experience.Best regards,Julia from Postiers Residence - City Center

6/10 一般

Katie

家人同遊
Stay in Brussels
Great location, but no toiletries provided. I would stay here again, but you will need to pack everything, including towels. Great shopping nearby.
於 2022 年 9 月住了 3 晚

6/10 一般

Melanie

讚好：設施服務
不滿：整潔度
於 2022 年 7 月住了 10 晚

4/10 欠佳

Ville

多人同遊
不滿：整潔度
Needs maintenance
Apartment had many small neglected, broken things. It gave me an impression that this venue is not well taken care of. Street level entrance lock broken, couch broken and dirty, floor lamp broken, TV not working etc. It is also noisy location especially if someone in nearby apartments is having a party, like happened during our stay. Location is convenient. With proper maintenance this would be A class apartment.
於 2022 年 7 月住了 2 晚

2/10 很差

Jerome

家人同遊
讚好：整潔度
We booked for 6, 2 double and 1 convertible sofa. I paid extra fees to stay there at 6 ! The convertible does not exist !! Tried to call so many tomes bith the Expedia Customer service and the property manager, for 2/3 days ! Expedia can not do anything on behalf of the hotel. The property never replied. Last time for me and to avoid ! Jerome
於 2022 年 6 月住了 2 晚

8/10 不錯

Arnoldo

家人同遊, 親子同遊
讚好：整潔度、設施服務和住宿狀況
Esta excelente ubicado, puedes caminar a cualquier lugar y tomar metro desde ahi. es un excelente espacio.
於 2022 年 5 月住了 2 晚

6/10 一般

MARTHA (Villavicencio)

家人同遊
讚好：整潔度和住宿狀況
不滿：設施服務
El apartamento muy amplio mas de lo que nos imaginamos, lindo, remodelado, 2 habitaciones , 1 sanitario, 2 baños con ducha sin sanitario, cocina muy buena, super la ubicacion, parking publico al frente 22€ las 24h, pero necesitamos almohadas y nadie respondió , el internet y la tv estaban dañados y nadie nos contesto ni soluciono, no hay nadie pendiente, entregaron clave de acceso por internet y se desentienden, mejorar la comunicacion por el apartamento es excelente
於 2022 年 5 月住了 3 晚

10/10 優異

ROYNEL (Kissimmee)

家人同遊
讚好：整潔度、設施服務和住宿狀況
location, comfort and great space
於 2022 年 5 月住了 2 晚

8/10 不錯

Aline

多人同遊
Wohnung sah ganz anders aus als auf Bilder. Sehr zentral, gute Lage, aber der Wohnung selber war nicht überzeugend.
於 2022 年 1 月住了 3 晚

4/10 欠佳

elizabeth

伴侶同遊
Communication was abysmal. Changed the location of the flat less than 24 hours before check in. Did not provide email information within the 2 day window as specified in the booking.
於 2021 年 9 月住了 4 晚

2/10 很差

Majda

多人同遊
不滿：整潔度和客房舒適度
Zeer zeer slechte service.
De accommodatie was bij binnenkomst hoed gelegen en schoon. Maar we keamrn om 5 uur aan bij de accommodatie en alles liep vlot. Tot we de verwarming wilde aan zetten want het was behoorlijk koud afgelopen weekend. We hadden hem aangezet maar hij werkte niet samen met warm water. Dus geen verwarming en geen warm water. Dus hebben we de service gebeld van accomodatie rond 6 uur. Die vrouw was brutaal maar ze zei dat ze monteur zou sturen. Dus uur gewacht heen enkele
於 2021 年 1 月住了 2 晚
The Smart Team 於 2021年1月25日的回應
Dear, We are really sorry for the issue. We will check with our technical team;

10/10 優異

Crystal

家人同遊
讚好：整潔度和客房舒適度
Good stay
It was a lovely spacious apartment in the heart of the city centre with access to the car park near by. The security was fine and the facilities were good.
於 2020 年 8 月住了 7 晚

8/10 不錯

真實旅客

多人同遊
讚好：客房舒適度
於 2020 年 6 月住了 3 晚

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Propre, bien équipé et emplacement central idéal pour visiter le centre ville de Bruxelles:-)
於 2020 年 2 月住了 2 晚
Arnaud 於 2020年3月13日的回應
Bonjour, merci beaucoup pour votre commentaire. Nous sommes heureux que vous ayez apprécié votre séjour avec nous. Notre équipe a pris en compte vos observations. Nous espérons vous revoir dans une de nos résidences Aparthotels Smartflats. L'équipe Smartflats

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lots of Space an located right in the center of the city
於 2019 年 12 月住了 2 晚
Arnaud 於 2020年2月13日的回應
Hello, thank you very much for taking the time to share your experience. We are glad you enjoyed your stay with us. Such a feedback keeps the team motivated to give its best! We hope to welcome you back soon at Aparthotels Smartflats. The smartflats team

10/10 優異

Anahit

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spacious apartment in the heart of Brussels!
The apartment was very spacious I would recommend it for families. The staff was very friendly and met my special requests. The location is perfect , metro , train stations, the Grand Place , the shopping street everything is in 5 minutes walk.
於 2019 年 11 月住了 2 晚

10/10 優異

DJENANE

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚

10/10 優異

真實旅客

於 2019 年 9 月住了 3 晚

8/10 不錯

Cesar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Recomendable
Repetiría pero es bastante incómodo si llevas bebé (zonas comunes muy estrechas para un carrito)
於 2018 年 12 月住了 6 晚

8/10 不錯

Manon (Epe)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Prima locatie in het centrum. Goede prijs/kwaliteit verhouding
於 2018 年 12 月住了 3 晚

8/10 不錯

Richard

Great location, apartment was nice. Strange to have a really large apartment with two bedrooms but only one toilet - I wouldn't therefore stay with the family. Some of the curtains don't cover the windows, another window doesn't have a curtain at all. There is a lot of building work going on in this building from early in the morning until after 23.00.
於 2018 年 11 月住了 3 晚
Smartflats team 於 2018年11月28日的回應
Hi Richard and thank you for this great review ! We are glad that you appreciated the location of our apartment. Our team has taken your observations into consideration. We hope we can welcome you back in our flat in the future. The smartflats team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 6 晚
Smartflats team 於 2018年11月14日的回應
Thank you for this review. The smartflats team

8/10 不錯

Affonso (Rio de Janeiro)

讚好：整潔度、住宿狀況和客房舒適度
Excelente flat, amplo, bem localizado (perto metrô), com equipamentos modernos e todos os recursos necessários. Tive somente problemas no sistema de aquecimento do chuveiro. Este flat tem um detalhe que é necessário mencionar: ele não tem portaria (normal) mas a entrada do prédio também não tem fechadura, é necessário digitar um código em um painel na entrada do prédio para entrar, e após esta primeira porta tem outra em seguida que fica aberta só por 45 segundos após aberta a primeira: tem que abrir a primeira e passar rápido pelas duas. Depois a porta do flat também é por código. Esse processo me causou um certo stress: na digitação do código na entrada as vezes a porta não abria na primeira vez e precisava redigitar, e para passar rápido pelas duas tinha que ser bem rápido. Houve uma noite que a porta não abriu (exatamente na noite que cheguei mais tarde...). Como não abria tive que acessar o email da Smartflat no celular, pegar o número da central 24H e ligar informando o problema (ainda bem que tinha um celular com internet e linha disponível). Me foi dado um novo código e entrei (atendimento só em inglês ou francês).
於 2018 年 10 月住了 5 晚
Smartflats team 於 2018年11月7日的回應
Hello Affonso, thank you very much for your excellent review and for choosing our flats, we are glad that you appreciated the equipment and the location of our flat, we hope we can welcome you back soon. The smartflats team

10/10 優異

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚
Smartflats team 於 2018年11月14日的回應
Thank you for this review. The smartflats team

10/10 優異

rogelio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Precioso apartamento
Apartamento precioso muy espacioso y en un lugar inmejorable.A mejorar la iluminación en los cuartos de baño un poco pobre.
於 2018 年 10 月住了 2 晚
Smartflats team 於 2018年11月7日的回應
Hello Rogelio, thank you for your review, we are glad that you appreciated the location of our flat. We hope that we can welcome you back soon. The smartflats team

10/10 優異

Victor

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
брюссель на выходные
замечательный, просторный апартамент, чистый, уютный, со всеми продуманными мелочами в двух шагах от исторического центра города. вблизи супермаркеты и торговая улица единственное но практически не работает интернет, очень слабый сигнал
於 2018 年 10 月住了 4 晚
Sabrina 於 2018年10月17日的回應
Большое спасибо! До встречи! The Smartflats team :)

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location, close to everything. WiFi was not the best. Having trouble with the WiFi and there’s really no one to troubleshoot the issue for you. Having difficulty adjust the temperature in the room. Overall it’s a great place to stay.
於 2018 年 9 月住了 2 晚
Sabrina 於 2018年10月3日的回應
Hello and thank you for your remarks. It really helps us to improve the quality of our services and our Smartflats. We offer alternatives in case the wifi doesn't work (code Proximus phone), so do not hesitate to contact us next time! We hope to welcome you back soon at Smartflats. Regards, the Smartflats team.

4/10 欠佳

Paul (New York)

不滿：整潔度、職員與服務和住宿狀況
Dirty flat dirty halways, staff slow to response on costumer needs
於 2018 年 9 月住了 5 晚
Sabrina 於 2018年9月19日的回應
Thank you for your remarks. It really helps us to improve the quality of our services and our Smartflats. I am sorry to see that you did not have a fully satisfying stay with us. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Have a nice day!

4/10 欠佳

Sheraz (Berkshire)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible customer service with no common sense
in simply words, my family and I have been through very challenging/difficult situation due to the lack of basic facilities at the property. Our family of five were provided with two small double beds and a broken/smelly/dirty sofa bed. However, at the time of booking I was told that we will get three double beds. The sofa bed was full of dirt and stains, was partly broken and was smelling. I wouldn't let any of my children to sleep in the bed. I told the property management from day one to provide me another bed or at least a mattress so that I can sleep on it but our requests were completely ignored. Even a member of their team came to take a look at the sofa bed and he even agreed that it was in terrible state, he took photos and said he would speak to his manager and get back to me but I didn’t hear anything back from him on this. The towels we were provided were dirty and there was a whole in one of the towels. We were provided with only five thin pillows and when I asked for a few extra pillows we were asked to pay 10 euros for them which I refused, and they then didn't provide the pillow. I therefore, went to the local market to buy some pillows and towels. Based on my experience, I would not recommend this property to any family with young children
於 2018 年 8 月住了 5 晚
Sabrina 於 2018年9月12日的回應
Thank you for your feedback. I am sorry to see that you did not have a fully satisfying stay at Smartflats. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Feel free to contact us so we can find the Smartflats that will best suit your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!).

2/10 很差

Eldad (London)

不滿：整潔度、住宿狀況和客房舒適度
low maintenance + stairs to an "accessible" flat
The apartment is described as accessible with an elevator, but it is located in the middle of 2 floors, so you have to go through a bunch of stairs to get to it which isn't ideal when you have a baby pushchair. The towels and sheets had tears and stains. The walls were also pretty dirty and with stains all over. There was supposed to be internet, but it never worked- I was able to connect to the wifi but there was no internet available. I complained and they said they fixed it but it was never fixed. The water pressure is really low. If you want to watch the (small) tv in the living room, you'll have to improvise a stand for the receiver as it is just hanging from the wall and doesn't receive the signals from the remote. We were really disappointed with the apartment.
於 2018 年 8 月住了 2 晚
Sabrina 於 2018年9月19日的回應
Thank you for your remarks. I am sorry to see that you did not have a fully satisfying stay with us. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Have a nice day!

8/10 不錯

Marwan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
جيد جدآ
السلام عليكم الاقامة في منتهى الراحة ولاكن تنقصها الروم سيرفس والمكيف ولكن المكان في منتهى الروعه في وسط السوق ومقابل المول
於 2018 年 8 月住了 4 晚
Sabrina 於 2018年9月7日的回應
Thank you for your comment. Have a nice day!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Central apartment, great stay!
This apartment is really lovely, it’s a nice space to hang out in, comfortable, clean and a really excellent location. Having a kitchen is a real plus as we had everything we needed to cook our own meals. I’m this sense it’s more like an Airbnb, so don’t expect a hotel service - there’s no lobby or daily room cleaning, but that was perfect for us as we prefer not to be disturbed. There were a couple of issues with the flat - the hot water wasn’t great for showers and the WiFi was difficult at times, but we’re told these issues will be fixed. It’s also on the 6th floor,but there is a lift. Definitely recommend staying here :))
於 2018 年 6 月住了 3 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Nice but a little down-and-out around the edges
The flat is nice and VERY spacious, perfect for a family of five. The location is also great, located only a few blocks from Grand Place. The unit is very mod and cool, but unfortunately needs a little freshening. It has fashionable gray paint, but it’s been singed up and stained quite a bit, giving the flat that is quite nice overall a slightly sad and down-at-the-mouth appearance inside. It is meant to feel coolbut has a bit of a hipster dorm room feel to it. For the price, considering what you get for most European hotels, however, it was a bargain, especially for a large family. I won’t NOT recommend it, I just wish they would keep it in slightly better condition.
於 2018 年 6 月住了 2 晚

8/10 不錯

Ulrika

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice spartment right in the city center.Everything worked excellent.
於 2018 年 5 月住了 4 晚
Smartflats 於 2018年5月9日的回應
Thank you for this great review ! We hope to see you again at one of our residences :)

10/10 優異

Janet (New York)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay.
Very happy with our stay.Place is clean and spacious.Mark is very nice and helpful. Would recommend to other people.
於 2018 年 4 月住了 2 晚
Smartflats 於 2018年5月4日的回應
Hi Janet and thank you for this review. Weare glad you enjoyed your stay with us and we hope to see you again in our residences :)

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Location, clean and comfortable
Very clean and comfortable apartment in an ideal location. great value.
於 2018 年 3 月住了 2 晚
Smartflats 於 2018年5月4日的回應
Hi and thank you for this review. We are glad you enjoyed the location and the facilities of the flat. We take your remarks into consideration in order to always improve our services and we hope to see you again in one of our Smartflats residences :)

10/10 優異

Stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Huge apartment, fantastic location
We (me, my dad, brother and friend) stayed here for three nights, Thurs 8th, Fri 9th and Sat 10th March 2018, it is accessed at street level by a code and then when you get to the flat door another door code, so it is very secure. Let me just start by saying that the flat is really big, the main living/kitchen area which is open plan must be at least 10 metres by 7 metres with huge ceilings. Everywhere is clutter free, smart, tidy and very clean. Bedrooms are large as are the bathrooms. There is lots of storage space and the flat is very well equipped, there is also free WiFi throughout, in short it is a fabulous place. If I had one very minor gripe is that there is only one toilet in the flat but that is a very small negative.
於 2018 年 3 月住了 3 晚
Smartflats 於 2018年5月4日的回應
Hi Stephen and thank you for this detailed review ! We are glad you enjoyed your flat so much and we hope to see you again in one of our residences whenever you come back to Brussels :)

8/10 不錯

frederic (london )

不滿：客房舒適度
Flat is nicely located and very large but equipment is close to the minimum. It wouldn’t cost that much to add a pillow or a glass but it would make such a difference. Electric Sockets are also not secured especially in the stairs. From the main entrance to the flat the quality is very poor. The stairs are dirty. i wonder how this building will evolve without more investment.
Tatiane, Quality Manager 於 2018年1月23日的回應
Hello Frederica! Thanks for taking the time to write a review! I'm glad you enjoyed the space and location. I'll take your remarks into account to improve our equipments. I hope we'll see you back for your next visit in Brussels.

8/10 不錯

真實旅客

讚好：住宿狀況
不滿：職員與服務
Great stay overall, but not a lot of service
Great location, but don’t expect a lot of service. I emailed twice after the first night and never got an answer
於 2017 年 11 月住了 2 晚