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卡普薩民宿酒店的評價

5 out of 5
卡普薩民宿酒店
36 Calea Victoriei, Bucharest, Bucuresti

評價

8.2

很好

10 分評分，優異；100 則評價中有 49 則" "
8 分評分，不錯；100 則評價中有 29 則" "
6 分評分，一般；100 則評價中有 10 則" "
4 分評分，欠佳；100 則評價中有 4 則" "
2 分評分，很差；100 則評價中有 8 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

7.0/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

2/10 很差

CRISTINA FERNÁNDEZ

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Bad experience. Not recommendable.
於 2024 年 5 月住了 8 晚

10/10 優異

Carmen

家人同遊
The help I received at the reception desk was truly amazing on 19/05/24 (morning shift). 2 fantastic people made all the difference to my stay, going well beyond to help me out with my luggages and to get at the airport on time. Thank you so much, you both deserve 5stars for kindness and everything you did to help. I genuinely enjoyed and appreciate everything Casa Capsa had to offer!
於 2024 年 5 月住了 1 晚

2/10 很差

James

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
While advertised as a 5-star hotel, my recent experience unfortunately did not meet expectations for service or room quality. Upon check-in, the room had not been thoroughly cleaned from the previous guests, with objects left behind including a stuffed animal, which created an unsettling environment. The carpet was extremely dusty and there was a musty smell, indicating the room had not been well cared for. During our hotel restaurant reservation, we were initially refused seating by a rude waiter for no reason and only after speaking with a manager were we able to be seated. The room's bathroom had several concerning maintenance issues - the bathtub leaked substantially on the floor during use to the point we had to use all the existing towels to mop up the water. The bathwater was also yellow in color when first run (see picture). We requested two additional clean towels from housekeeping given the flooding issues but when checking out, the front desk employee Florian accused us of stealing them and charged us inappropriately. Given these cleanliness, maintenance and customer service issues, I cannot recommend staying here until standards improve. For the price paid, I expected better care and hospitality. Please see attached photos documenting some of the problems encountered during my stay. Management should address these types of lapses to provide guests with a more positive 5-star experience fitting of the hotel's luxury rating and pricing.
於 2024 年 1 月住了 2 晚

8/10 不錯

Kenn

讚好：整潔度、職員與服務和客房舒適度
Worn down
This hotel still has atmosphere, but mainly due to the coffee and cake shop where the most fantastic people are always ready to give you an outstanding experience. The hotel and the rooms are worn down.
於 2024 年 1 月住了 2 晚

10/10 優異

Dragos

讚好：整潔度、職員與服務、設施服務和住宿狀況
Vintage decor. Cozy, warm and welcoming atmosphere.
於 2023 年 12 月住了 3 晚

4/10 欠佳

Manuel

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Struttura in se carina ma d'inverno se vi capita una stanza all'interno senza finestra che si affaccia all'esterno è un forno..temperature oltre i 30 gradi..
於 2023 年 12 月住了 3 晚

8/10 不錯

RYO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
悪くは無いが、4つ星くらいに考えておいた方が良いかも
入口がちょっと分かりづらい。ホテルに向かって右手側に回り込んだ所にあります。 他のルーマニアの都市で泊ったホテルはいずれもフロント係の愛嬌が良かったが、このホテルはちょっと機械的な対応で、首都故の硬さなのかなあと思ったり。（愛想のよい人もいましたが、全く笑わない人も…） 部屋の内装は昔の調度品のように豪勢なのですが、それゆえやや重苦しい雰囲気に感じるかも。また、バスルームが狭く、トイレに座ると脚が洗面台にぶつかったり、バスタブから少しでもお湯をこぼすとバスルーム全体が水浸しになってしまうなどの問題あり。 また、備え付けのヘアドライヤーは後ろの部分が破損しており、誤って指を入れてしまったら大怪我をする可能性があります。これを放置しているのはどうなのでしょうか… 近くにレストランやスーパーもあり立地は悪くないですが、「国民の館」などの観光地までは20分程度歩く必要があります。 朝食も悪くはないですが、5つ星ホテルというほどのクオリティではなく、4つ星ホテルくらいに考えておくべきかもしれません。 ただ、本来12時チェックアウトの所、体調が悪いのでレイトチェックアウトさせてくれないか頼んだところ、無料で1時半まで居させてくれたのは感謝しています。（無論、いつでもそのような対応をしてくれるわけでは無いでしょうが、その時非常に体調が悪かったため大変助かりました） 総じて悪いホテルではないのですが、5つ星というクオリティではないかもしれません。4つ星くらいに思っておけば納得できるはず。
部屋の内装
破損したドライヤー
於 2023 年 12 月住了 2 晚

10/10 優異

John Glenn

讚好：整潔度、職員與服務、設施服務和住宿狀況
Classy
於 2023 年 11 月住了 2 晚

10/10 優異

Alfredo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 5 晚

10/10 優異

Mohsen

多人同遊
讚好：職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚

4/10 欠佳

Ferruccio

於 2023 年 10 月住了 3 晚

8/10 不錯

Glenn

讚好：職員與服務
不滿：設施服務和住宿狀況
This is a grand old hotel that has seen better days. The carpets were clean, but badly stained and worn in places. The front desk was helpful. The breakfast was minimal as there seemed to be very few guests in the hotel.
於 2023 年 9 月住了 6 晚

8/10 不錯

Olli

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was situated so, that we could visit almost everyhting by walking. The building was old and very valuable. Everything went without any problems.
於 2023 年 9 月住了 4 晚

8/10 不錯

ILKER

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚

10/10 優異

Christine (Hurst)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love that this is in the heart of Old Bucharest. Everything is within walking distance.
於 2023 年 9 月住了 2 晚

10/10 優異

Emanuela

讚好：整潔度、職員與服務和住宿狀況
Locatin
於 2023 年 9 月住了 1 晚

2/10 很差

Carmen

不滿：整潔度、職員與服務、設施服務和住宿狀況
Very poor service to almost none almost no wi fi
於 2023 年 9 月住了 6 晚

6/10 一般

Anca

讚好：整潔度
於 2023 年 9 月住了 2 晚

8/10 不錯

Tobias

家人同遊
讚好：整潔度、職員與服務和住宿狀況
A very grand building, in a convenient location, but the grandeur felt rather faded. Evocative period feel, but disappointing that there were so few guests - not the fault of the hotel, but more guests would have helped the atmosphere.
於 2023 年 7 月住了 2 晚

8/10 不錯

Roxana

家人同遊
讚好：整潔度和職員與服務
Beautiful old world architecture. Shower door needs replacing.
於 2023 年 7 月住了 1 晚

8/10 不錯

Marc-Antoine

讚好：整潔度、職員與服務和住宿狀況
This hotel is right in the middle of Old town, close to a lot of historically important locations in Bucharest.
於 2023 年 6 月住了 6 晚

10/10 優異

Manuela

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel
Everything was perfect
於 2023 年 6 月住了 2 晚

10/10 優異

Oana Cristina

於 2023 年 6 月住了 2 晚

10/10 優異

Alexandru

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very nice stay
於 2023 年 5 月住了 1 晚

2/10 很差

Mihai Cristian

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Worst experience with a hotel
Extremely bad attitude from reception and hotel manager. I have not used the reservation due to a loud wedding in the hotel, I checked out after less than one hour and they refused to refund my money.
於 2023 年 5 月住了 1 晚
Lucian 於 2023年6月15日的回應
DEAR SIR,AS WE DISCUSSED ON THE PHONE, YOUR MONEY WAS RETURNED. ON THAT EVENING WE OFFERED YOU ANOTHER ROOM BUT YOU REFUSED!PLEASE MENTION TO WHICH HOTEL MANAGER YOU ARE REFERRING TO!

10/10 優異

George

讚好：整潔度、職員與服務和住宿狀況
Thank you !
於 2023 年 5 月住了 1 晚

8/10 不錯

Andrew

商務旅客
讚好：整潔度
於 2023 年 5 月住了 3 晚

6/10 一般

Chinh

讚好：整潔度
不滿：職員與服務
Ikke 5 stjernet værd
Ringe service fra receptionen ved sent ankomst og afgang. Personen var træt og ugidelig. Bestil ikke morgenmaden, den er ikke værd for pengene og bliver ikke fyldt op.
於 2023 年 5 月住了 4 晚

8/10 不錯

Roberto Pablo

於 2023 年 5 月住了 2 晚

6/10 一般

Ion

家人同遊
讚好：整潔度和職員與服務
kein restaurant obwohl angegeben. Braserie macht um 21°° Uhr zu ....
於 2023 年 5 月住了 3 晚

6/10 一般

Nicoleta

於 2023 年 5 月住了 1 晚

10/10 優異

Yuji

於 2023 年 4 月住了 10 晚

10/10 優異

Pamela

於 2023 年 2 月住了 1 晚

4/10 欠佳

Robert

伴侶同遊
讚好：職員與服務
不滿：整潔度和設施服務
Dirty room, dirty towels and floor
於 2023 年 1 月住了 1 晚

10/10 優異

Tolga

於 2022 年 12 月住了 3 晚

8/10 不錯

FATIH

多人同遊
讚好：住宿狀況和客房舒適度
Good hotel but very bad breakfast
The hotel was at a very central location. It was a nice historical building. Room decoration was very good and comfortable. However, although the breakfast must have been open buffet, just they put a very poor breakfast plate in front of us. It was terrible. So I demanded a refund for breakfast. They told me to write an email about this. I will write and email to the hotel management. But I am not sure if the refund will be done.
於 2022 年 12 月住了 1 晚

10/10 優異

MORDECHAI

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
PERFECT LOCATION, BIG ROOM, KIND STAFF, GOOD ROOM AMENITIES
於 2022 年 12 月住了 4 晚

6/10 一般

Laura

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great location, super clean, great opportunity to see a lovely old, well reconditioned building. Cons: Heating system was broken- no Air Conditioner or window opening available, we were absolutely sweltering hot in the room, and I am not kidding. I would not come again if that were the case. The bakery cafe was amazing.

10/10 優異

Yoseline

多人同遊
讚好：整潔度、職員與服務和設施服務
.

8/10 不錯

marie Hélène

讚好：整潔度、住宿狀況和客房舒適度
Beau séjour
Très propre et confortable
於 2022 年 12 月住了 4 晚

6/10 一般

EFSTATHIOS

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
不滿：整潔度
於 2022 年 12 月住了 1 晚

10/10 優異

Yeugeniya

讚好：整潔度、職員與服務和住宿狀況
The party at the restaurant was a bit on the loud side
於 2022 年 12 月住了 1 晚

10/10 優異

Daniel

2/10 很差

Tamer

於 2022 年 11 月住了 8 晚

6/10 一般

A

商務旅客
讚好：整潔度和客房舒適度
不滿：職員與服務
Disappointing
Staff not very friendly Absolutely disgusting breakfast.
於 2022 年 11 月住了 3 晚

10/10 優異

Stuart

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful grand old hotel, elegantly furnished, quiet, brilliantly situated so easy to walk to all the tourist areas of Bucharest.
於 2022 年 11 月住了 3 晚

10/10 優異

Marius

於 2022 年 11 月住了 1 晚

10/10 優異

BENEDETTI (DALMINE)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comodissima per raggiungere a piedi il centro storico e il personale (Julian) sempre attento a soddisfare tutte le richieste
於 2022 年 11 月住了 2 晚

8/10 不錯

filip

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfekt läge, be om ett rum med fönster då det blev så varmt inne.
於 2022 年 10 月住了 3 晚

10/10 優異

Jeanette

於 2022 年 10 月住了 6 晚