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布達佩斯城堡山美居酒店的評價

4 out of 5
布達佩斯城堡山美居酒店
Krisztina Korut 41-43, Budapest

評價

8.4

很好

10 分評分，優異；126 則評價中有 59 則" "
8 分評分，不錯；126 則評價中有 39 則" "
6 分評分，一般；126 則評價中有 14 則" "
4 分評分，欠佳；126 則評價中有 10 則" "
2 分評分，很差；126 則評價中有 4 則" "

9.0/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.8/10 

環保程度

評價

2/10 很差

cheng-hsun

不滿：職員與服務、住宿狀況和客房舒適度
服務非常不專業！
房間內部很新，有熱水壺，浴室設計不良洗完澡水會漏的到處都是，最讓我不舒服的是早上check out前陸續有人來敲門，第一次打掃人員甚至還直接開門，非常不專業！第三次直接有人衝進來檢查冰箱Mini bar 非常不信任客戶，也感覺不受尊重！
於 2019 年 11 月住了 1 晚
Diana 於 2019年12月4日的回應
Dear Our Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Diana Hegyesdi, Assistant to General Manager

6/10 一般

真實旅客

於 2019 年 10 月住了 4 晚
Diana 於 2019年10月21日的回應
Dear Our Guest, First and foremost, I would like to thank you for taking the time to give us your feedback concerning your stay with us. In order to prove our quality service we would like to know more about your experience. Please, if we can ask you send us please a private email. We sincerely hope that this way we can make sure that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi, Assistant to General Manager

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
中規中矩
好︰近地鐵站，行路5分鐘內到酒店。 雖然位於地鐵站尾站，但出市中心都只係幾個站。 壞︰早餐款式不多，餐廳職員服務一般。 第一間房有異味，職員立刻幫忙替換。
於 2019 年 9 月住了 4 晚
Diana 於 2019年9月19日的回應
Dear Our Guest, We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your comment. We hope to welcome you back soon. Best regards, Diana Hegyesdi, Assistant to General Manager

2/10 很差

真實旅客

不滿：職員與服務、設施服務和住宿狀況
櫃檯動作慢，彼此聊天讓顧客等待checkin，早餐極差
於 2019 年 7 月住了 1 晚
Diana 於 2019年7月31日的回應
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Diana Hegyesdi, Assistant to General Manager

8/10 不錯

Flora

讚好：整潔度、職員與服務、設施服務和住宿狀況
Quick check in and out. The staff is pleasant and warm. Good breakfast. Good location near the metro and access to the Fishermen Bastion.
於 2019 年 3 月住了 3 晚
Diana 於 2019年3月20日的回應
Dear Flora, We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Buda. We appreciate your nice comment. We hope to welcome you back soon. Best regards, Diana Hegyesdi, Assistant to General Manager

8/10 不錯

Klaus

伴侶同遊
Das Hotel ist für den Preis empfehlenswert. Man kann zu Fuß direkt in das Zentrum von Budapest laufen oder auch auf den Schloßberg. Hygiene fanden wir gut, leider hat es innerhalb des Aufenthalt nicht geklappt, das die Klimaanlage funktioniert obwohl wir nachgefragt haben. Die Temperaturen waren bei Nacht entsprechend hoch im Zimmer. Ansonsten würden wir jederzeit wieder in das Hotel gehen.
於 2024 年 4 月住了 4 晚

8/10 不錯

Antonio

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr gut Möglichkeit Als schnell zu reichbar zu fuss
於 2024 年 3 月住了 1 晚

10/10 優異

Viva

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastisk
Fantastisk.Nyrenoverad hotell. Rent och fint. Mysig miljö. Snar personal
於 2024 年 1 月住了 3 晚

10/10 優異

Renata

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚

4/10 欠佳

Micael

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 優異

Giampaolo

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good hotel in central postion close to metro station: perfect!
於 2023 年 10 月住了 3 晚

10/10 優異

Hirohiko

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚

6/10 一般

Michael

讚好：住宿狀況
Good facility, very clean with very friendly staff but unfortunately while booking through Expedia our rate had included breakfast only to be advised otherwise after arrival.
於 2023 年 9 月住了 1 晚
Peter 於 2023年10月3日的回應
Dear Michael,Thank you for choosing Mercure Budapest Castle Hill and for taking the time to share your experience with us. We are pleased to hear that you enjoyed our facilities and our friendly staff. We understand your disappointment about the breakfast not being included as per your booking. We strive to always provide a tailored experience according to each guest needs and we regret not meeting this expectation on this occasion. We value all feedback from our customers as it helps us continuously improve our service and look forward to welcoming you back soon so that we can show you the true Mercure hospitality experience. Warm regards, Peter BekeDeputy Manager

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Buena experiencia
Habitación cómoda y ubicación perfecta. Buen servicio pero faltaron algunas opciones adicionales que se agradecen en viajes de negocios.
於 2023 年 9 月住了 4 晚

10/10 優異

gustav

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotellet har blivit sämre förr fanns det alltid en flaska vatten på rummet nu är även minbaren tom, finns inget block eller penna på rummet, samt så har frukosten blivit sämre och väldigt stökigt i den stora matssalen där man får trängas med stora busslaster med turister
於 2023 年 8 月住了 5 晚

10/10 優異

Fabián

讚好：整潔度、職員與服務和住宿狀況
Muy buena atención, fácil de conectar con el metro, limpio, bonita vista.
於 2023 年 7 月住了 3 晚

10/10 優異

Kathryn

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely clean refurbished room which was dark, quiet and comfortable. The bathroom was more of an unintended wet room as the size of the shower screen wasn’t adequate for the rainfall shower. There wasn’t a lot in the immediate area and we were initially slightly disappointed but the proximity to the metro station was brilliant and made the wider city accessible. Get a travel card and you can get anywhere. There is also a brilliant prima supermarket just behind the hotel if you need anything. A shortish and steep walk to the castle area - well worth doing at night for amazing views. A very minor thing would be that there wasn’t a single tv channel in English- we like a bit of BBC world but appreciate that we could have asked.
於 2023 年 7 月住了 6 晚
Peter 於 2023年7月20日的回應
Dear Kathryn,We very much appreciate your comments regarding your stay at the ibis Budapest Castle Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Peter BekeDeputy Manager

8/10 不錯

Ildiko

讚好：整潔度
於 2023 年 7 月住了 1 晚

10/10 優異

Hugh

多人同遊
讚好：整潔度、職員與服務和住宿狀況
This property is close to several options of public transport. The food is very good and the staff very helpful.
於 2023 年 6 月住了 6 晚

8/10 不錯

Navneet

讚好：整潔度和職員與服務
Overall Room and services were nice, but air conditioning was not good enough and if you open windows you hear trains all-night. Also, restaurant had only few choices on menu.
於 2023 年 5 月住了 1 晚

10/10 優異

Ciarán

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 3 晚

10/10 優異

Viki

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay at Mercury was quite nice. We stayed 9 nights and it was convenient and comfortable, and the staff was very friendly and helpful. “Castle Hill” in the name is misleading - it is not on Castle Hill but it is in the Castle Hill district. You still need to take ground transportation or climb a significant number of stairs. There is no grab bar in the shower and the design of the shower makes it difficult to take a shower without getting water everywhere. The only other feedback is that the staff had some trouble keeping the breakfast buffet stocked. The jam was hit or miss (mostly miss) as was the orange juice.
於 2023 年 4 月住了 9 晚

10/10 優異

Kassandra

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, great service, great cocktails, great breakfast selection and food was good.
於 2023 年 3 月住了 3 晚

6/10 一般

Paul

商務旅客
Good location
I have stayed at this hotel several times. The location is within 15 minutes walking to the university I visit and is next to a train station and supermarket which is convenient. Proximity to Castle Hill also very nice for free time. When I checked in the room smelled horribly of smoke, although it is a non-smoking hotel. I called to change the room and the attendant came up and said she could not really smell much of anything. That was very surprising! But they did change me to a different room although it took nearly an hour. I was quite surprised by that delay, too! Overall I still recommend the hotel.
於 2022 年 11 月住了 5 晚

10/10 優異

Veronika

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
👍
於 2022 年 9 月住了 1 晚

10/10 優異

Roger

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel rinnovato e ben curato, in ottima posizione e ben collegato con il centro della città. Dispone di un bar e un ristorante ma la colazione non è inclusa
於 2022 年 8 月住了 3 晚

10/10 優異

gustav

讚好：職員與服務和客房舒適度
於 2022 年 8 月住了 5 晚

10/10 優異

gustav

於 2022 年 6 月住了 1 晚

10/10 優異

Douglas Phillip

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed five days in May 2022, hotel staff were very friendly and desk staff helpful when asked about places we wanted to visit, printing a map of our route and the buses we needed. Breakfast was nice, a good mixture of hot and cold food. Our room was nice and clean, although the room was hot but this was because the air conditioning was faulty which was repaired during our stay. The area was easy to access buses teams and trains, also not far to walk to the castle although uphill with plenty of steps. We found the hotel very good and would stay again.
於 2022 年 5 月住了 4 晚

10/10 優異

Micheal

於 2022 年 4 月住了 3 晚

8/10 不錯

Kerstin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Alles war gut.
於 2022 年 4 月住了 6 晚

8/10 不錯

Elena

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 3 月住了 1 晚

10/10 優異

Emma (Bronx)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beside the city tax, best stay in Budapest.
於 2022 年 3 月住了 3 晚

10/10 優異

Ercan

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Dejligt hotel
Fint hotel der ligger i Buda. 30 min gåtur fra midtbyen. Rolig område. Fint art deco hotel. Gode senge.
於 2021 年 12 月住了 2 晚
Mercure Budapest Castle Hill 於 2022年1月12日的回應
Dear our Guest, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Budapest Castle Hill

10/10 優異

ocsko

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 2 晚

8/10 不錯

Minh

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel in a good location to Buda Castle and Matthias Church. Grocery store behind hotel with atm machine...restaurants within walking diatance as well as beautiful park across the street and transportation. Never had an issue with Bolt/Taxi pickup and dropoffs. Friendly staff (except the bald guy in restaurant...perhaps manager (?) who acted like he was hating his life choices or his job.) He was so impatient and was very terse and rushed patrons....seemed annoyed to be working in hospitality However, restaurant food was good. Room was well laid out and beds were comfortable. The view from the room was nice. The only thing is our room had horrible air circulation. The AC did not work and you can only tilt the window to crack a small opening for fresh air so room got very hot. I imagine this room would be very uncomfortable in the summer season especially if the AC remained in non-working condition.
於 2021 年 10 月住了 3 晚

10/10 優異

Samuel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Very clean - efficient staff.
於 2021 年 10 月住了 3 晚

8/10 不錯

Werner

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Zimmer gut, Service gut. Frühstücksraum wie eine große Kantine.
於 2021 年 10 月住了 1 晚

8/10 不錯

Torsten

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 8 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tetszett. Jó szállás, tiszta, rendezett.
於 2021 年 8 月住了 1 晚

8/10 不錯

Adam

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bardzo dobra kawa. Na śniadanie wybór nie jest największy ale może spowodowane to było małą liczbą gości w hotelu. Dobre i wygodne usytuawanie obiektu.
於 2020 年 8 月住了 5 晚
Diana 於 2020年11月2日的回應
Dear Adam, We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your comment. We hope to welcome you back soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
ausgezeichnetes Frühstücksbüffet überaus hilfsbereites und freundliches Personal zentral gelegen sehr modern , sauber und gut ausgestattet
於 2020 年 3 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 3 月住了 4 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Optimal für Kurzreisen. Tolles Frühstück, schöne Zimmer
於 2020 年 2 月住了 3 晚
Diana 於 2020年2月27日的回應
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Diana Hegyesdi, Assistant to General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 3 晚
Diana 於 2020年2月27日的回應
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Diana Hegyesdi, Assistant to General Manager

6/10 一般

真實旅客

讚好：整潔度和職員與服務
於 2019 年 9 月住了 4 晚
Diana 於 2020年2月17日的回應
Dear Our Guest, First and foremost, I would like to thank you for taking the time to give us your feedback concerning your stay with us. In order to prove our quality service we would like to know more about your experience. Please, if we can ask you send us please a private email. We sincerely hope that this way we can make sure that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi, Assistant to General Manager

4/10 欠佳

Kunal

讚好：整潔度和客房舒適度
於 2020 年 1 月住了 1 晚
Diana 於 2020年2月17日的回應
Dear Our Guest, First and foremost, I would like to thank you for taking the time to give us your feedback concerning your stay with us. In order to prove our quality service we would like to know more about your experience. Please, if we can ask you send us please a private email. We sincerely hope that this way we can make sure that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 3 晚
Diana 於 2020年1月28日的回應
Dear Michael Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 優異

Tracey

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely new year stay friendly staff very clean lovely breakfast
於 2019 年 12 月住了 4 晚
Diana 於 2020年1月10日的回應
Dear Tracey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

8/10 不錯

manuel (Israel)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Must improve restaurant services . Can't wait too long for your order.
於 2019 年 12 月住了 4 晚
Diana 於 2020年1月10日的回應
Dear Manuel We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your comment. We hope to welcome you back soon. Best regards, Diana Hegyesdi, Assistant to General Manager