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水牛城機場雅樂軒酒店的評價

3 out of 5
水牛城機場雅樂軒酒店
4219 Genesee Street, Buffalo, NY

評價

8.4

很好

10 分評分，優異；1003 則評價中有 541 則" "
8 分評分，不錯；1003 則評價中有 255 則" "
6 分評分，一般；1003 則評價中有 101 則" "
4 分評分，欠佳；1003 則評價中有 47 則" "
2 分評分，很差；1003 則評價中有 59 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.8/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Robert

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and great workers
於 2024 年 5 月住了 1 晚

6/10 一般

Karen

讚好：職員與服務
於 2024 年 5 月住了 2 晚

6/10 一般

Patricia

家人同遊
讚好：整潔度
不滿：住宿狀況
The stay was fine. We didn't spend a lot of time in our room anyway but Some lights and outlets didn't work in our room. The sink faucet hammered when you turned it on cold and one of the elevators was out of service. Could've been better but adequate for our purposes.
於 2024 年 5 月住了 2 晚

6/10 一般

Sharon

伴侶同遊
I liked the modern look and feel. The bed was comfortable. The hotel and amenities were nice. I did not care for the garbage that was left in my room when we checked in. The hallway also had trash that customers shamelessly left but when I checked out the next day it was still there.
於 2024 年 5 月住了 1 晚
Tierra L 於 2024年5月13日的回應
Hello Sharon, Thank you for your response I do understand that your time is important so I thank you for leaving us a response. In your review I see that you stated there was garbage in your room and in the hallway when you checked in, here at the Aloft we strive to give our guest an welcoming and clean environment and I highly apologize that that wasn't the case for you. I have passed this information on to our housekeeping management team to ensure that this is an isolated incident.

8/10 不錯

INDIRA

讚好：整潔度和設施服務
Staff friendly
於 2024 年 5 月住了 1 晚

8/10 不錯

Cammille

家人同遊
Courteous staff and very good service,
於 2024 年 5 月住了 1 晚

10/10 優異

Stephen

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Proximity to airport, shuttle and hotel aesthetics.
於 2024 年 5 月住了 1 晚

2/10 很差

kurt

於 2024 年 4 月住了 1 晚

10/10 優異

Chad (Stoney Creek)

讚好：整潔度和職員與服務
Friendly staff and convenient.
於 2024 年 4 月住了 1 晚

10/10 優異

Blake

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly and attentive.
於 2024 年 4 月住了 1 晚

10/10 優異

Shannon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Leah

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great seamless check-in! Great location right across from the airport Close to shopping and restaurants
於 2024 年 4 月住了 1 晚

10/10 優異

Lesley-Ann

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Right across from airport. Staff was lovely. Room small but only needed it for one night. Bed a bit s soft but would stay here again.
於 2024 年 4 月住了 1 晚

8/10 不錯

Andrew

伴侶同遊
讚好：整潔度和住宿狀況
We stayed here for 2 nights for a Luke Combs concert. We showed up during a power outage, the lady running the front desk managed it like a champ getting people checked it. The property was clean, kept in good condition and the rooms were great no complaints.
於 2024 年 4 月住了 2 晚

10/10 優異

Gregory

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bed was super comfy… one of the main things I need in a hotel room…
於 2024 年 4 月住了 2 晚

6/10 一般

Bryan (Little Britain)

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 4 月住了 2 晚

2/10 很差

Michelle

不滿：職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

4/10 欠佳

Mike

不滿：職員與服務
Check-in staff member was rude. Got to hotel early and was told 2pm was the earliest check-in so we came back ar 2:15pm atvwhich time i was told that the Manager said no one was to ve checked in before 3pm. We then sat for 45 minutes in a noisy crowded lobby. Once we were called to front desk to check-in the only communication from the front desk employee was ID & insert your credit card he than handed me 2 room keys and then wrote the wrong room number on the paper the room key was incased in causing me and my wife to go back to the lobby and wait to get that sorted. Just an over all poor cystomer service experience.
於 2024 年 4 月住了 1 晚
Brittany 於 2024年5月10日的回應
Hello Mike,I'm truly sorry to hear you had such a horrible experience. You should not have had to wait that long to be checked in. We have been working with our staff to practice better customer service skills. I hope you give us another chance to change your mind of our property. Best Regards,

10/10 優異

Brittany

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was awesome and beautiful hotel
於 2024 年 4 月住了 1 晚

8/10 不錯

Maurice

於 2024 年 4 月住了 1 晚

8/10 不錯

Patricia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property is very convenient to the airport esp with a late arrival....however, we have stayed there numerous times and have noticed the overall condition of the property has definitely declined...not as well maintained
於 2024 年 4 月住了 1 晚

10/10 優異

Chesley

Excellwnt
於 2024 年 3 月住了 2 晚

10/10 優異

Dawn

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 3 月住了 1 晚

8/10 不錯

Joseph V

伴侶同遊
讚好：職員與服務和設施服務
Basic airport hotel. Good for a brief overnight stay.
於 2024 年 4 月住了 1 晚

10/10 優異

Kaylah

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay
於 2024 年 4 月住了 1 晚

4/10 欠佳

Christopher

寵物同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
I arrived at 1 am. Tired. Receptionist unfriendly. No greeting. Nothing. Just a key and a wave in the direction of the room. The room's curtains didn't come down and I was on the first floor facing the parking lot. Went back and requested a new room. No apology. Just a key. Second room - same thing. Went back. No apology. She saunted down the hall to a third room - tested the shades and handed me the key. Well, shades worked, but TV didn't. I gave up. I would not have minded the inconvenience had the receptionist been polite. She was the opposite. Stunningly so. Marriott Bonvoy?? Really??
於 2024 年 3 月住了 1 晚

10/10 優異

Marianne

讚好：整潔度、職員與服務和住宿狀況
Great service, convenient location!
於 2024 年 3 月住了 1 晚

2/10 很差

Skylar

於 2024 年 3 月住了 1 晚

6/10 一般

Connie

讚好：整潔度
This hotel would be ok for a one night stay. Longer than that and it is not very comfortable. No chairs or place to sit other than the bed. No microwave.
於 2024 年 2 月住了 2 晚
Aloft Buffalo Airport 於 2024年3月12日的回應
Thank you for choosing to stay with us, we hope to see you again.

2/10 很差

Kaley

不滿：職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

2/10 很差

Lindsay

不滿：職員與服務
於 2024 年 2 月住了 3 晚
Aloft Buffalo Airport 於 2024年3月12日的回應
Dear Lindsay, we are sad to see you your rating, please reach out to us we would like to hear from you.

6/10 一般

donna

家人同遊
讚好：職員與服務和客房舒適度
The front counter agents Damon and Jonathan were EXCELLENT!! Very helpful in our time of need (came for a funeral).
於 2024 年 2 月住了 3 晚
Aloft Buffalo Airport 於 2024年3月12日的回應
Dear Donna, thank you for staying with us and for recognizing Damon and Jonathan! We hope to see you again soon.

10/10 優異

Grace

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved our stay ! it was clean and comfortable and close to the airport and walden galleria !
於 2024 年 2 月住了 1 晚
Aloft Buffalo Airport 於 2024年3月12日的回應
Dear Grace, thank you so much for staying with us and sharing your experience. We are glad to hear you enjoyed our location and found our accommodations to your liking. Come back to stay again soon!

6/10 一般

Michael

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
Hockey kids running around
Too many uncontrolled kids running the halls , parents were obnoxious & not much the staff could do
於 2024 年 2 月住了 1 晚

10/10 優異

Alexa

讚好：整潔度、職員與服務和住宿狀況
Amazing staff!!!
於 2024 年 2 月住了 1 晚

10/10 優異

Decarlos

讚好：整潔度、職員與服務和住宿狀況
Nice
於 2023 年 12 月住了 1 晚

8/10 不錯

Shawn

於 2024 年 2 月住了 1 晚
Aloft Buffalo Airport 於 2024年3月12日的回應
Dear Shawn, thank you for staying with us for your rating. We are glad to hear that you enjoyed your stay, we hope to see you again soon.

8/10 不錯

Kenneth

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
sounds okay
i asked for a room not near swinging doors or an elevator. They can be noisy. I was not thinking correct as this were an airport hotel and my room faced the airport..
於 2024 年 1 月住了 2 晚

10/10 優異

Todd

Excellent stay
於 2024 年 1 月住了 3 晚

6/10 一般

Lindsay

於 2024 年 1 月住了 1 晚

8/10 不錯

James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was clean and the bed and pillows were very comfortable. Bathroom was clean, but shower pressure was low. We appreciated the complimentary water. Prices for food on menu from bar were to high, considering it seemed to be "heat and eat" food items. Shuttle to the airport was convenient and on time.
於 2024 年 1 月住了 1 晚

10/10 優異

Kenneth

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Eliseo (White Plains)

家人同遊
讚好：職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

GERALD

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Calla

伴侶同遊
讚好：整潔度和職員與服務
It was convenient but it was if we were staying in a dorm. There were stains on the floor, the toilet paper holder was broken, and there was the smell of weed in the elevator.
於 2024 年 1 月住了 1 晚

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Proximity to airport and free shuttle are a big plus
於 2024 年 1 月住了 1 晚

2/10 很差

Mario

親子同遊
不滿：整潔度、職員與服務和住宿狀況
The pool had way too much chemicals in it. The entire hotel stunk like chlorine. My kids were all sick from it as well
於 2023 年 12 月住了 2 晚

8/10 不錯

Wing Sze Debbie

於 2023 年 12 月住了 1 晚

10/10 優異

Jahneice

於 2023 年 12 月住了 2 晚

10/10 優異

Bre

於 2023 年 12 月住了 1 晚