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水牛城機場希爾頓欣庭酒店的評價

3 out of 5
水牛城機場希爾頓欣庭酒店
760 Dick Rd, Buffalo, NY

評價

8.6

優異

10 分評分，優異；939 則評價中有 517 則" "
8 分評分，不錯；939 則評價中有 245 則" "
6 分評分，一般；939 則評價中有 88 則" "
4 分評分，欠佳；939 則評價中有 47 則" "
2 分評分，很差；939 則評價中有 42 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Thomas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Nick 於 2024年5月14日的回應
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 優異

Angela

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Recently renovated
於 2024 年 4 月住了 1 晚
Nick 於 2024年5月14日的回應
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 優異

Heather (Orange Park)

於 2024 年 4 月住了 1 晚
Nick 於 2024年5月17日的回應
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 優異

Kathryn

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Nick 於 2024年4月23日的回應
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 優異

Timothy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel having some construction done but otherwise. Great place. And reasonable price for the accommodation. Staff friendly and accommodating.
於 2024 年 4 月住了 2 晚
Nick 於 2024年4月15日的回應
Thank you for the feedback, I'm glad you enjoyed your stay with us!

4/10 欠佳

Rhona

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 3 晚
Nick 於 2024年4月15日的回應
Dear Rhona, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

8/10 不錯

Matt

家人同遊
讚好：職員與服務和設施服務
They are doing a remodel of the property. Because I booked through Expedia they said all the King bed rooms were sold out so they put us into a Double bed room with dirty blankets. No pots and pans. Very limited silverware and knives. The appliances were one and rusty. It was noisy with the dog whining and barking all day in the room across the hallway. Voices travelled under the doors from two other rooms. And to top it off there was a smoke detector beeping because it had a low battery.
於 2024 年 4 月住了 4 晚
Nick 於 2024年4月11日的回應
Dear Matt, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

4/10 欠佳

Maria

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
In the photo the rooms look bright and more comfortable. But in fact the room was very dark and gloomy.
於 2024 年 3 月住了 3 晚
Nick 於 2024年3月27日的回應
Dear Maria, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

2/10 很差

Deleris

於 2024 年 3 月住了 1 晚
Nick 於 2024年4月4日的回應
Dear Deleris, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

2/10 很差

Joseph

家人同遊, 親子同遊
不滿：整潔度、設施服務和住宿狀況
Hotel was under construction, not mentioned at all prior to arrival. Room was dirty, hot tub was broken, strange smells throughout hotel, wallpaper was peeling off the walls. Kids screaming and adults blasting music on a loud speaker at the pool, no staff said anything to them. Very trashy and not at all relaxing. Bed was very uncomfortable. Might be better when construction is done but would stay away for now.
於 2024 年 2 月住了 2 晚
Ms. La'Ree 於 2024年2月25日的回應
Please accept our apologies for the renovations. Sorry that you did not see the renovation information, beforehand. Unfortunately, we don't have any control on how the third parties display the information.

6/10 一般

Ashley

於 2024 年 2 月住了 1 晚
Nick 於 2024年3月14日的回應
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel! Rooms are gorgeous!
Absolutely beautiful updated room!
於 2024 年 2 月住了 3 晚
Ms. La'Ree 於 2024年2月25日的回應
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 優異

Aneesa

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Despite being under renovations the staff and facilities were immaculate. Definitely would return.
於 2024 年 2 月住了 1 晚
Ms. La'Ree 於 2024年2月25日的回應
Thank you for the awesome review! Hopefully you will return when the renovations are complete and enjoy our newly remodeled hotel.

10/10 優異

Timothy

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Nick 於 2024年3月27日的回應
Thank you for the feedback, I'm glad you enjoyed your stay with us!

4/10 欠佳

K

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Run down suite
I am very surprised at the excellent ratings of this hotel and surprised is in the Hilton family. The people were very nice and they have a nice breakfast spread but the room which was a suite was run down. The bedroom smelled slightly smoke and the carpet was very very old and it looked like it hasn’t been washed for many years….the bed headboard was stained one of the pillows smelled as it hasn’t been upgraded for years etc.
於 2024 年 2 月住了 1 晚
FOM 於 2024年2月11日的回應
Hello, I'm sorry about the issues with the room, we are currently addressing all outdated issues with renovating our rooms! When you come back and visit, we will have brand new room, to go along with the nice staff and breakfast.

10/10 優異

Heather

讚好：整潔度和職員與服務
於 2024 年 2 月住了 2 晚
Pamela 於 2024年2月11日的回應
Dear Heather,Thank you for taking the time to provide feedback. I am glad to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 優異

Tonetta

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Pamela 於 2024年2月11日的回應
Dear Tonetta,Thank you so much for staying with us. I am glad you enjoyed your stay. We hope to welcome you back real soon.

8/10 不錯

Jordanne

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Overall our stay was good. Staff members were friendly, they did ensure we were okay etc. In terms of comfort, the room was a bit cold. We did call maintenance and they explained that because of the weather, the heat is already on overdrive. Even if we try to increase the temperature on the thermostat, it will never get to the temperature we want. At that point, we realized it was out of everyone's control. There were some warm bouts, but all we had to do was wear extra layers and my little one didn't seem bothered by the cold.
於 2024 年 1 月住了 2 晚
Pamela 於 2024年2月3日的回應
Dear Jordanne,Thank you for the nice comments regarding the staff. I am happy to hear everyone was friendly and helpful. Please accept my apology for the extremely cold temperatures which created heating challenges. I hope, if your travel bring you back to Buffalo, you will stay with us again.

6/10 一般

Tiffany

親子同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Had a fun time with my family, the staff checking us in were very clueless and could not do check in smoothly without needing help by additional staff. The room was good and clean. The pool was great. No other concerns past check in issues
於 2024 年 1 月住了 1 晚
Ms. La'Ree 於 2024年1月29日的回應
Hello, we appreciate you and your family having fun and a great stay with us. However, we are transitioning with new team members, and everyone is learning to be great. When you all come back to visit, we will be newly renovated with a team that will be equipped and ready.

4/10 欠佳

Jada

不滿：職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Pamela 於 2024年2月5日的回應
Dear Jada,Thank you for providing feedback. Based on your score of the property, it didn't meet your expectations. Please accept my apology for any inconvenience you experienced. Sincerely

8/10 不錯

Quiyana

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Leaving in a hurry.
Everything was good except I requested late checkout. I was interrupted by housekeeping and after I stated I requested late checkout she said ok then left. She returned moments later and said we are booked today we can honor late checkout. Which left me scurrying to jump up and pack and leave couldn't even get the little ones washed and dressed properly as we were being tossed out.
於 2023 年 12 月住了 1 晚
Ms. La'Ree 於 2024年1月28日的回應
I'm glad you enjoyed your stay; it was unfortunate that your late check out was not honored. Next time when you visit, please call front desk and we will make accommodations for you.

4/10 欠佳

Frances

伴侶同遊
不滿：設施服務和住宿狀況
The front desk clerk, Rachel was very rude and she has poor communication skills.
於 2024 年 1 月住了 3 晚
Pamela 於 2024年1月22日的回應
Dear Frances,Thank you for providing feedback regarding your recent stay. Unfortunately, this hotel doesn't have a Rachel who works here. I look forward to hearing back from you regarding this issue so that I may resolve your concerns.

6/10 一般

Sergio Carrasco

讚好：職員與服務
於 2024 年 1 月住了 2 晚
Pamela 於 2024年1月22日的回應
Hello Sergio Carrasco,Thank you for staying with us. It appears your recent stay was just "okay". Please feel free to contact me directly with any concerns. I am happy to assist you.Sincerely,

8/10 不錯

John

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Pamela 於 2024年2月3日的回應
Dear John,Thank you for taking the time to provide feedback on your recent stay. I am glad to hear your stay was good. I hope, if your travels bring you back to Buffalo, you will stay with us again. Take care and Travel Safe!

4/10 欠佳

STEPHANIE

於 2024 年 1 月住了 1 晚
Nick 於 2024年3月14日的回應
Dear Stephanie, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

8/10 不錯

may (vaughan)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

6/10 一般

chris

伴侶同遊
不滿：整潔度
於 2023 年 12 月住了 2 晚

4/10 欠佳

Patrick

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
The hotel is worn out, pretty much everything was dirty from just years of use. Mattress cover had a pee stain. Sink and toilet kept backing up even after being fixed. Room service was only every other day. The room should have been half the rate, 2.5 start hotel.
於 2023 年 12 月住了 4 晚
Nick 於 2024年3月27日的回應
Dear Patrick, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

10/10 優異

Doug

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Good pool
於 2023 年 12 月住了 1 晚

6/10 一般

Wendy

於 2023 年 12 月住了 1 晚
Nick 於 2024年3月27日的回應
Dear Wendy, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

2/10 很差

Morgan

不滿：整潔度和住宿狀況
Pamela 於 2024年2月11日的回應
Dear Morgan,Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

8/10 不錯

Paulet

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Staff were friendly. My hotel room was dirty. Hairs in the sink and on bath tub. The centre coffee table was dirty. I had to go out and buy pinesol cleaner.
於 2023 年 12 月住了 3 晚
Pamela 於 2023年12月31日的回應
Good afternoon Paulet,Please accept my apology for the lack of room cleanliness. I have addressed your concerns with our housekeeping team to ensure it doesn't happen again. We take great pride in providing you with a problem free stay and I am sorry we fell short of our goal. I hope, if your travels bring you back to Buffalo, you will give us another opportunity.

10/10 優異

Claudia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything, good place
於 2023 年 12 月住了 5 晚

6/10 一般

Arika

家人同遊, 親子同遊
讚好：整潔度和職員與服務
The tv in both bedrooms did not work. There was a gap in between the wall and the stove in the kitchen and it was very dirty on the floor there. Overall a good stay and it was very convenient for what we needed. The bed frames stuck out far from the mattress so after hitting our shins numerous times we had to be extremely cautious of it especially at night. The headboards were also a lot higher than the bed so pillows would slip down behind there at night.
於 2023 年 12 月住了 2 晚

10/10 優異

Kelly

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

Agnieszka

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

4/10 欠佳

Yvette

於 2023 年 12 月住了 4 晚
Pamela 於 2024年2月11日的回應
Dear Yvette,Thank you for providing feedback. Please accept my apology for any inconvenience you experienced during your recent stay. I hope, if your travels bring you back to Buffalo, you will have the opportunity to stay in our newly renovated property.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 9 晚

8/10 不錯

Kelly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The suite is nice plenty of room. The staff was extremely friendly and helpful. Would definitely stay there again.
於 2023 年 12 月住了 3 晚

10/10 優異

Tonetta

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Tonetta

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚

10/10 優異

Sharon

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice friendly staff, clean rooms
於 2023 年 11 月住了 1 晚

10/10 優異

Jeremy

於 2023 年 11 月住了 1 晚

4/10 欠佳

Frank

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The property was probably great 10years ago but it has not been well maintained. Entrance area was great but different story when you get to the room. What seemed to be blood stains on walls, ripped carpet, doors that don’t close properly, dirty, just seemed in disrepair and not properly upkept. Staff was friendly however won’t stay here again.
於 2023 年 11 月住了 1 晚
Homewood Suites Buffalo Airport 於 2023年11月24日的回應
Hello!Thank you for your recent review, we are working towards a renovation of all areas starting early next year. We hope you can visit us again then to see the improvements!

10/10 優異

Agnieszka

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Homewood Suites Buffalo Airport 於 2023年11月24日的回應
Thank you for your recent review!

6/10 一般

Darlene

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I was greeted by a young lady whose name started with a "C". I can remember exactly what her name was but she accommodated me with early check in as I had to come to buffalo in an emergency. I enjoyed the room we were in as it had a little old fashion look to up but was still fashionable. There was a lady at breakfast that welcomed everyone that came down to eat and the staff at the desk were very helpful. The only problem I would say is that during the night my daughter and I encountered a rotten egg smell that scared us and we called the front desk. Rose the lady at the front desk moved us to another room immediately which we really appreciated. I would recommend.
於 2023 年 11 月住了 2 晚
Homewood Suites Buffalo Airport 於 2023年11月24日的回應
Thank you for your recent review!

6/10 一般

Robert Sean

伴侶同遊
讚好：職員與服務和設施服務
不滿：整潔度
Average stay. Good location. Needs to be better cleaned and updated as everything seemed very old and a little smelly.
於 2023 年 10 月住了 5 晚
Homewood Suites Buffalo Airport 於 2023年11月24日的回應
Hello!Thank you for taking the time to let us know about your recent stay, we are working towards an upcoming renovations this next year!

10/10 優異

Kimberly

多人同遊
From arrival to departure we had a great stay. Amazing staff and hotel grounds are nicely done and our room was clean and spacious. Comfy beds too! Will stay here again
於 2023 年 10 月住了 2 晚
Homewood Suites Buffalo Airport 於 2023年11月24日的回應
Thank you for your recent review!

10/10 優異

Kira

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 10 月住了 2 晚
Homewood Suites Buffalo Airport 於 2023年11月24日的回應
Thank you for your review!

10/10 優異

Crystal (Colorado Springs)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Extremely convenient to the airport. Everything was clean and comfortable. Staff is friendly. I'll definitely stay here again next time I work in the area.
於 2023 年 10 月住了 1 晚
Homewood Suites Buffalo Airport 於 2023年11月24日的回應
Thank you for your recent review!