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Kervansaray Thermal Convention Center & Spa

5.0 star property
Four restaurants serve al fresco meals at this retreat where guests relax in cabanas beside two outdoor pools and enjoy daily manager's receptions

Choose dates to view prices

Kervansaray Thermal Convention Center & Spa offers two poolside bars, multiple dining options for lunch and dinner, detox wraps or facials at Anicca Spa, nearby shops, free WiFi, an attached winery, and meals for children.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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The price is HK$812
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number 16629

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Kervansaray Thermal Convention Center & Spa have a pool?

Yes, this property has 2 Indoor pools, 2 outdoor pools and a children's pool.

Is Kervansaray Thermal Convention Center & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kervansaray Thermal Convention Center & Spa?

Self-parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Kervansaray Thermal Convention Center & Spa?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Kervansaray Thermal Convention Center & Spa?

Checkout is at 1 PM.

Where is Kervansaray Thermal Convention Center & Spa located?

Located near the slopes, this Osmangazi hotel is situated in the city centre, within a 5-minute walk of Hudavendigar Mosque and Karagöz Museum, and is convenient for winter sports, such as skiing lessons and snowshoeing. Resat Oyal Culture Park and Ormancılık Museum are also within 1 mile (2 km). Pasa Ciftligi Station is 15 minutes by foot and Sirameseler Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.6

6.4

Cleanliness

8.2

Location

6.4

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 37 out of 174 reviews
Rating 8 - Good. 46 out of 174 reviews
Rating 6 - Okay. 40 out of 174 reviews
Rating 4 - Poor. 26 out of 174 reviews
Rating 2 - Terrible. 25 out of 174 reviews

Reviews

Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Choice

I use this hotel for a single night stay, and it was fine.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Sumihisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Lutfi

Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Baris

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022
Verified

8/10 Good

Esra

Liked: Cleanliness, staff & service, amenities
I was very happy with reception and pool service staff but there's a problem in the kitchen all my food which I ordered came wrong.
Stayed 2 nights in Aug 2023
Verified

2/10 Terrible

halil ibrahim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

CLOSED HOTEL

We reserved 5 star Kervansaray otel in Bursa. when we arrived there, we got suprised beacuse hotel has been closed for more than 6 months. I Tried to call your call center but the computer said to me that we could not speak to the call center until Monday. Than we chatted someone from your website than they called us . but if we don t speak English we could not communicate with someone. After more than 1 hour talking they sent us another otel but it was 4 star hotel. We chose Kervansaray just for swimming and SPA with our children but the new hotel has no swimming pool So our trip did not achieve its goal. I can write more bad things but I think it is enough we were 2 family with our children and turned back just taking a small trip
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness

Kervansaray Termal Otel Bursa

Otel çok eskiydi banyodaki küvet tıkalıydı hep su birikti ve pdadaki mini bar açılmıyordu ayrıca ara ara özellikle gece pis bir koku geliyordu odaya çok rahatsız ediciydi bunlara ek olarakta kahvaltı ilk gün açık büfeydi ama ikinci gün açık büfe kurulmadı
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Nigar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut, jeder seit wieder. Sehr zu empfehlen. Ausser badewanne hat uns alles gefallen. Hamam und warmwasser swimmingpool war super.
Stayed 1 night in Aug 2023
Verified

8/10 Good

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Huzurlu bir otel

Hamam bölümü ve termal havuz muhteşem otelin girişindeki bahçe ise vazgeçilmez bir keyif alanı
Stayed 2 nights in Aug 2023
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Otelin genel alanları ve oda/banyo çok eskimiş. Odadaki klima çalışsa da soğutmuyordu. Tarihi hamamı güzel. Fiyat/fayda birlikte değerlendirilirse makul.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Enes

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Kadinlar hamami

Adı kervansaray olan ve su anda agirlikli arap yarimadasindan gelen misafirlere hizmet veren bir otelin termal kisminin karma oldugunu daha iyi anlatmalari gerekiyor. Hamamlari kadin erkek ayri yapmislar ancak Kadınlar hamamina giderken, erkeklerin termal dinlenme alanindan geciyorsunuz. Sagolsun o yabanci misafirler de kadinlara bakmaya pek yatkinlar. Otel bilgisinde 2 kapali 2 acik yuzme havuzu yaziyorsunuz kadin erkek ayri algisi yaratiyorsunuz ancak kadinlara ozel hamamin yolunu bile duzgun yapamamissiniz. Biraz da eski olmasindan baska bir sorun yok. Tesis guzel
Stayed 1 night in Mar 2023
Verified

4/10 Poor

HAKAN

Disliked: Cleanliness, amenities, property conditions & facilities
J’avais pris chambre vip, les lumières ne fonctionne pas. La propreté est très décevante !!
Stayed 1 night in Jan 2023
Verified

8/10 Good

Ucan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Am abend zimmer sehr kalt
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Hamam gayet güzel fakat hafta içi gidin derim, hafta sonu kalabalık, otopark için ücret verdik. Oda temizliği vasat çok kötü ilk girişte oda değiştirdik. Sabah kahvaltısı güzel, biraz bakılması gerekiyor otele. Fakat sıcak suyu için dahi gidilir.
Stayed 2 nights in Dec 2022
Verified

2/10 Terrible

BURAK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hayal Kırıklığı

Termal ve yakın diye gittik. sular ılık akıyor. Resepsiyona ilettik. Ertesi gün de ılıktı. Termal otelde sıcak su yok. Hamam 22:00ye kadar dendiği için 21:00 de gittim. Hamam kapalı temizlik yapılıyor diye geri çevrildim. Tek kullanacağım günde kullanamadım. Fakat hamam çalışanları hariç bu durumdan kimsenin bilgisi yoktu. Resepsiyondakiler, havuz görevlileri de şaşırdı. Genel müdür sağolsun geldi, onun da bilgisi yokmuş. sıcak samimi bir yaklaşım sergiledi bize hak verdi ama hamam kullanamadım. Bence çalışanlar başına buyruk davranıp müşteriyi geri çeviriyor.
Stayed 2 nights in Nov 2022
Verified

8/10 Good

fahad

Liked: Cleanliness
Disliked: Staff & service, room comfort
الخدمه ليست كالمطلوب
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Tufan

Leider war das Zimmer für 3 Personen zu klein. sauber Service soweit ok viele Gäste - teilweise bisschen Massenabfertigung Restaurant nicht so lecker Bad und Hamam sauber
Stayed 3 nights in Aug 2022
Verified

4/10 Poor

Funda

Disliked: Cleanliness, staff & service, property conditions & facilities
It's very old hotel with stinking bathrooms. They have said there will be a renovation in June so j suggest everyone to chose a different hotel in the area until then. Definitely not worth for what we have paid. Staff is not trained for a 5 stars hotel.Such a shame.
Stayed 1 night in Feb 2022
Verified

2/10 Terrible

Tuncay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ÇOOOK KÖTÜÜÜÜ

SÜİT ODA DA KONAKLADIM ÇOK ESKİ BİR OTEL ODALAR KOKUYOR HER YER ÇOK PİS PERSONEL ÇOK KÖTÜ BİR DAHA ASLA GİTMEM VERİLEN PARAYA YAZIK
Stayed 1 night in Dec 2021
Verified

4/10 Poor

HARUN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Üzgünüm ama bir otel kendini hiç mi yenilemez
Stayed 1 night in Dec 2021
Verified

2/10 Terrible

Ramazan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

REZALET

REZALET
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

VALERII

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель не соответствует заявленным 5 звезд, звездность отсутствует вовсе. Номера в ужасном состоянии, завтраки тоже очень плохие с просроченными продуктами. При заезде с нас пытались взять больше денег, долго пришлось доказывать, что мы ничего не должны и все было уже оплачено. Хамам также не впечатлил вовсе. Не советуем к посещению данный отель
Stayed 1 night in Oct 2021
Verified

8/10 Good

Yunus emre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamam was nice, historical place.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Mehmet Cem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Havuz ve hamama girmediğim için yorum yapamam. Genel durum 10 üzerinden 8..
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Mohamed

Liked: Cleanliness, room comfort
The hotel carpet need to renew. Whenever you request coffee after dinner at the hotel they inform you that it is a gift "Ikram" when you sign the bill, this is just to take tips, then at the time of check out you discover that nothing was free.
Stayed 5 nights in Dec 2019