“Room: clean, quite new
Staff: generally very nice and friendly, we had a good chat with the staff who arrange our check-in, and explain to us everything we need to know. The staff in the restaurant were very nice too, fully aware what we need before we voice out. But the staff who help with the luggage socked me a bit because I forgot to give the tips, but face changed in seconds when I gave out the note….tips culture is so hard for me
Location: excellent if you are visiting universal studios……
“No service except one room. There is no drinking water in the room, no hair dryer, and the air conditioner is very loud. There is no official reception in the hotel, only a small window like a prison visitation for you to check in and check out. It feels very unsafe. When I went to a nearby restaurant to order food, the boss told me to be careful when I went out, it was not safe here. I will never go there again.”
“the rooms were very clean and kept up. Staff was very friendly and especially we enjoyed to speak with the staff. Rodrigo was very friendly and answered any questions we had!!
Emily was very particular and kept all of the downstairs extremely clean. She also helped me and was very friendly! The food buffet was extremely clean and the food was very good to start the day ......We will return when we come back to LA........thank you susan”
“The hotel employees are very friendly and efficient. The perfect facilities of the hotel made the staying comfortable. The spa pool is my most favorite. There is a Vons across the street with some little restaurants around. I’ve recommended the hotel to my friends.”
“It was a great stay because the hotel was conveniently located within walking distance of a variety of shops and restaurants. It was also very close to Universal Studios.”
"Room: clean, quite new
Staff: generally very nice and friendly, we had a good chat with the staff who arrange our check-in, and explain to us everything we need to know. The staff in the restaurant were very nice too, fully aware what we need before we voice out. But the staff who help with the luggage socked me a bit because I forgot to give the tips, but face changed in seconds when I gave out the note….tips culture is so hard for me
Location: excellent if you are visiting universal studios you have the free shuttle at the hotel
Food: we paid the breakfast and it was great, don’t forget the waffles! "
