Lapu-Lapu CHI Hotels

"The ocean was visible about half a mile away"

"Walking in the reception & it looks very promising until started walking to the hallway & the smells of the carpet like wet dump mould carpet & I couldn’t bare the smells so just decided to check out after at 12pm, 3hrs of staying.."

"The hotel beach side is lovely. I love the Acqua restaurant. The food is excellent especially the breakfast buffet. It is very clean and the staff and servers were exceptional! They all are friendly and helpful. The staff in the executive lounge were also very hospitable. I cannot say the same for Tides. Tides restaurant during our Feb 14 dinner buffet was not good. The food buffet selection was awful. I see multiple empty or almost empty platters. So there’s not much to eat. We always had to wait for the back kitchen to refill the server platters. Lastly, my only complaint was the laundry charges. I had a one time laundry fill the bag for php 3500. Upon checkout the total laundry php 10323. That’s about $120 USD! I submitted this issue and no one has responded to me. It’s been over 2 weeks since we left for US"

"Great property. Some gaps in Vegetarian food availability and quality. But amazing property in general. "

"Beautiful property with an amazing pool and beachfront area. The service was excellent and they did a great job at accommodating our request for gluten-free breakfast items. There are also some excellent restaurants within easy walking distance to the hotel. And we absolutely loved the 3 PM chocolate hour."

"The room was dirty when we checked in.we had to track down housekeeping just so we could put our stuff down.the room smelled of mold,only one key card work so when I went down and try to return to my room I was stuck on the elevator 10 maybe 15 mins untill a person was getting off at my floor the patio and pool closed at 9 so I was to to leave the patio when I was sitting by myself drinking a beer .just not a good time for me "

"Very clean and enjoyable location with beach and shopping near by "

"I strongly advise against staying at the Sheraton Cebu. What was supposed to be a premium experience turned out to be one of the worst hotel stays I have ever had. Here are the reasons, based entirely on actual experience: 1. Completely Unacceptable Soundproofing (Premium Room) I booked one of the highest-tier rooms, just below the Presidential suite, expecting a quiet and comfortable stay. Instead, the room had virtually no soundproofing. I received repeated calls—until 3 AM—complaining about noise, even though the only thing playing was the default hotel introduction video on the TV. For three days, I couldn’t even have a normal conversation inside my own room. This is unacceptable for any hotel, let alone one claiming to be luxury. 2. “Luxury Sedan” Pickup Was Misleading and Poorly Managed I reserved a top-tier sedan for airport pickup. What arrived was a Mercedes B-Class—far from a luxury sedan. At the airport, the assigned staff was sitting in a corner, making them extremely difficult to locate. After finally finding them, I had to wait another 10 minutes for the vehicle. 3. Second-Day Transportation Failure On the second day, I scheduled a car for 6:30 PM. I ended up waiting outside for 40 minutes and only got the car at 7:10 PM. It appears the hotel does not operate its own fleet but outsources vehicles. The car I received smelled heavily of cigarette smoke, which is completely unacceptable. "

"The restaurant doesn’t even has 300 "