Cabeza la Vaca Hotel with Pool

"We booked a SPA hotel but Spa was not operational. The hotel did not inform us before arrival despite knowing about that for several days. When we asked at check-in the person at reception effectively said ‘it’s not our problem’ and was really quite rude and unwelcoming. That was a shame because it created a very poor impression and made us feel unwelcome when there was no need. Simple caring customer service could have handled it. Hats off to Expedia who helped to make amends. As for the hotel, it’s really very nice, but I think it cares more about itself than its customers "

"The hotel & staff were excellent, the breakfast choice was superb. Left a passport by mistake in the hotel room safe, hotel staff got it to us by courier the next day, big thanks to the staff."

"Front desk staff and breakfast clerk most helpful and kind"

"This place was absolutely gorgeous. One of the most beautiful locations I have ever been to. We are on a road trip, and sadly only stayed one night. We will return and spend much more time here. The place is charming. The people amazing! Very happy. "