Our trip to Cairns was scheduled to be from Dec.18-21. We are from the US and the airline canceled our flight due to cyclone Jasper and airport being closed due to flooding. We couldn’t make the trip due to last minute cancellation. The hotel management was extremely unfriendly and refused to refund the charges. Their policy indicated only 1 night of charge for cancellation. However we were charged for the entire duration of our stay.
I really wanted to rebook with this property when I visit Cairns next as a good will, but I would not any more. The whole city was under water and the management messages us as if nothing happened. We are extremely disappointed.
真實旅客
於 2023 年 12 月住了 3 晚
10/10 優異
Todd
2023年12月22日
讚好:整潔度、設施服務和住宿狀況
Todd
於 2023 年 12 月住了 3 晚
10/10 優異
Kevin
2023年12月10日
讚好:整潔度和客房舒適度
Would stay here again.
Very clean and tidy apartment. Waterfront balcony, relaxing views. Quiet surrounds with clean and well kept gardens.
Ample on site parking.
Kevin
於 2023 年 12 月住了 1 晚
6/10 一般
Joanne
2023年12月5日
讚好:整潔度
On arrival the keys to my allocated room could not be found. The afterhours manager was verbally unpleasant. He provided the cleaners key but was unconcerned about security of my stay not knowing who may have access to the room with lost keys. When I politely asked him about security he suggested I find a room elsewhere!! This of course was not possible on a Saturday evening.