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关于凯恩斯太平洋酒店的点评

4.5 out of 5
凯恩斯太平洋酒店
Corner Esplanade And Spence Street, Cairns, QLD

点评

8.6

超赞

10 分 - 超赞。458 条好评，共有 1003 条点评" "
8 分 - 还可以。391 条好评，共有 1003 条点评" "
6 分 - 一般。110 条好评，共有 1003 条点评" "
4 分 - 很差。32 条好评，共有 1003 条点评" "
2 分 - 糟糕。12 条好评，共有 1003 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

8.4/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Javen，Hong Kong

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The services and the view are great
2019 年 8 月入住 4 晚
Jess - Guest Experience Manager 于 2020年06月15日 的回复
Thanks Javen. Sounds like you had a terrific stay at the Pacific and we hope to welcome you back when you are next in Cairns.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 3 晚
Jess - Guest Experience Manager 于 2020年03月17日 的回复
Thanks for your stellar review!

8/10 还可以

真实旅客

2020 年 1 月入住 4 晚
Jess - Guest Experience Manager 于 2020年02月3日 的回复
Thanks for staying at the Pacific and we hope to see you again soon!

10/10 超赞

Ying Wai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
近碼頭方便出海活動，附近有很多食肆酒bar，超市及night market亦很近，地點非常好
2019 年 12 月入住 1 晚
Jess - Guest Experience Manager 于 2019年12月19日 的回复
Thanks for your review Ying Wai and sounds like you were able to make the most of our central location in the heart of Cairns.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
12点到酒店職員很友善，可提早check-in，還 upgrade房間。房大而望海景，有露台，很舒服。地點近碼頭，四周很多食市，也有公眾游池，下次也會入住。
2019 年 11 月入住 4 晚
Jess - Guest Experience Manager 于 2019年12月10日 的回复
Sounds like you had a terrific stay at the Pacific!

10/10 超赞

MING HAO

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
舒服溫馨的飯店
飯店距離碼頭非常近，如果您有計畫浮潛及深淺行程將會非常適合。 飯店房間空間足夠，整潔舒適。 接待員熱情幫您解決問題，感覺很棒。
2019 年 10 月入住 1 晚
Jess - Guest Experience Manager 于 2019年10月20日 的回复
Thanks for the terrific review Ming Hao - we love that you were able to make the most of our location.

8/10 还可以

vanness

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
地點方便，出海、購物，餐飲一應俱全，全部5-10分鐘路程。辦理入住手續快捷，員工有禮主動，唯一廁所水力略嫌不足。
2019 年 6 月入住 2 晚
Pacific Hotel Cairns 于 2019年06月17日 的回复
Hi vanness, Thank you for your feedback. We are glad you enjoyed your stay overall but apologise that some aspects were not completely satisfactory. We will take your comments on board and hope that you will give us another chance to show you our improvements in the future. Kind Regards,

8/10 还可以

Po Keung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 1 晚
Pacific Hotel Cairns 于 2019年05月20日 的回复
Thank you for your great rating. We are so glad you enjoyed your stay and look forward to welcoming you back again soon. Kind Regards,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
位置非常好，鄰近大堡礁遊輪碼頭，附近有很多餐廳， 而且房間很寬敞。酒店大部分招待團體人士，我入住的樓層有很多中國人比較嘈雜，晚上十時甚至有兩個中國人在開住房門吵架，要通知樓下前台，幸好前台職員反應很快， 迅速到有關客房要求有關旅客安靜，值得一讚!
2019 年 2 月入住 3 晚
Pacific Hotel Cairns 于 2019年04月1日 的回复
感谢您给与我们的回馈。我们非常开心您满意这次的下榻并期待您的下次光临。太平洋凯恩斯酒店敬

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店位置很好，去哪里都很方便。
2018 年 11 月入住 1 晚
Pacific Hotel Cairns 于 2018年11月14日 的回复
Hi there, 感谢您入住The Pacific Cairns. We are delighted to hear you were as pleased with our central location as we are, and we hope it gave you ample opportunities to explore all the amazing attractions that Cairns has to offer! We look forward to seeing you again soon. Best wishes, Pacific Hotel Cairns

10/10 超赞

Richard

与配偶出行
满意：清洁度、员工和服务、服务设施
Stayed in one of what appeared to be recently renovated king rooms without a balcony and thoroughly enjoyed the modern amenities and had a comfortable & quiet sleep.The free bottle of wine (part of our deal) together with glasses was quickly provided and also enjoyed. The espresso machine was surprisingly well stocked and the presence of an automatically triggered subtle night light an interesting and useful feature. Highly recommended for a 1-2 night stay.
2024 年 5 月入住 1 晚

8/10 还可以

Yvette

商务旅客
Located close to the main promenade and wharf. Convenient and in walking distance to shops, Woolworths and restaurants. Nice pool. Room spacious but need to have air con on due to musty smell because of humidity in FNQ - but this was freezing. Staff are new so couldn’t answer many questions, on boarding could be better for staff.
2024 年 5 月入住 2 晚

8/10 还可以

C

满意：清洁度、员工和服务、住宿条件和设施
Excellent staff. Nice big room, comfy beds. Bathroom needed resealing but didnt feel horrible.
2024 年 5 月入住 1 晚

8/10 还可以

AYA

2024 年 4 月入住 5 晚

10/10 超赞

Rhiannon

2024 年 4 月入住 3 晚

8/10 还可以

yahua

2024 年 4 月入住 3 晚

8/10 还可以

Rebecca

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Enjoyed staying at the Pacific Cairns. Five minute walk to the where the boats for the Islands depart and the day bus tours. Very central to eating places like the Night Markets. The bar fridge is a decent size and the bed and pillows very comfortable. I would definitely recommend staying here especially if you don’t have a car like was our case. The staff were friendly and helpful.
2024 年 4 月入住 4 晚

6/10 一般

Griffin

满意：员工和服务
不满意：服务设施
It hit all the marka for a good hotel, juat missed rhoae extea special touches to make ir great. They also cut the power off for a day for maitencnce but rhey should have just not allowed people to book for a day instead of warning me
2024 年 4 月入住 2 晚

6/10 一般

Carmen

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
This hotel is right next to the main tour check in area for most of the Viator and Get Your Guide tours. We had issues with the thermostat in our room. It would be arctic frost cold and then hot and humid. Kind of annoying, but we were out most of the day. With our Expedia booking, we were supposed to get a bottle of wine with our stay, but it was not even mentioned. Kind of a bummer, but it is what it is. My biggest issue was the dining. Save your money on the hotel restaurant. When we went, the breakfast buffet was kind of gross with runny eggs and a really small selection. We were really excited to try the meat dinner at the Bushfire restaurant, but I think they were more focused on it being fancy than on the flavor. We ended up going out to a Korean BBQ afterward and it was on point. Very safe neighborhood right in the middle of a lot of shopping stores. I was able to walk to the Aquarium and Uber from here was no problem. Staff were extremely friendly.
2024 年 4 月入住 4 晚

8/10 还可以

Roslyn

2024 年 4 月入住 1 晚

4/10 很差

Jim

不满意：员工和服务
Check in was good and kind with a female staff person upon arrival. She was kind and explained laundry options and made change for the coin operated laundry on even floors. No one offered help with luggage and I had oversized heavy luggage and I could only find stairs and no on offered to help me at the entry or to my room. At about 11:20 AM on checkout day I went to the front desk and no one was there then a young man with no name tag appeared to be in his 20s with the name S. a.u.L. he spelled it for me wouldn’t give me any additional time to check out and said I must check out by noon even though I asked if I could out at 1 PM. He was not professional or helpful or kind. He didn’t thank ask me how my stay was doing. I then asked for the manager and he said he was the manager which surprised me because he wasn’t wearing a name tag and he was abrupt in his tone of voice and not nice , I went to my room with my key and it didn’t work because they shut the rooms off at 11 AM for your key to work so I had to come all the way back down to the front desk where again there was no one at the front desk. I waited and he came back out from a doorway I handed in my key and I said it didn’t work I said, is that because that you shut them off at 11 he said yes and I said well why didn’t you ask for my key at 11:15 so I can get into my room. I asked him for his name and he spelled it for me if he’s the manager. If he is the manager he is not setting a good example for service.
2024 年 4 月入住 1 晚

8/10 还可以

G Scott

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice stay
2024 年 4 月入住 2 晚

4/10 很差

SHIN

不满意：员工和服务、服务设施、住宿条件和设施
全体的に設備が古い。全室ベランダ次だか、柵の劣化が酷く少し怖い感じがした。ロケーションが最高だけに残念。ホテルのサービスはかなり不満。三泊したのですが、ベッドメイキングがされたのは、初日を除く1日だけ。加えてアメニティはなし。タオルは、滞在期間中、一度も交換なし。とても星4つのホテルとは思えない対応です。近くにヒルトンやプルマンやシャングリラがあり、そちらにすれば良かったと後悔しました。残念。
2024 年 4 月入住 3 晚

10/10 超赞

TADASHI

满意：清洁度、员工和服务、住宿条件和设施
いいホテル、ロケーションも良く、また利用したい4です。
2024 年 4 月入住 2 晚

10/10 超赞

Aneta

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Just across the Great Reef tours.
2024 年 4 月入住 2 晚

8/10 还可以

YOKO

满意：清洁度、员工和服务、服务设施、住宿条件和设施
英語が苦手なので、フロントと朝食レストランに日本人スタッフがいて安心しました。 対応も良く、心地よく滞在できました。
2024 年 4 月入住 2 晚

8/10 还可以

James

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pacific hotel is centrally located, very convenient. The room is spacious, comfortable, and clean. Improvement is needed for the outdoor pool. Water is not as clean as expected.
2024 年 4 月入住 3 晚

8/10 还可以

Angelita

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We like the big window. Lots of spaces to put our stuff. Staff are helpful. Walkable to our amenities. Just a constructive suggestion. The small wood table in the room needs a good cleaning.
2024 年 4 月入住 2 晚

6/10 一般

Jose

Evenning staff seemed uninterested
2024 年 3 月入住 3 晚

10/10 超赞

Carol

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay!
2024 年 3 月入住 2 晚

8/10 还可以

MaryAnn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚

8/10 还可以

Joan

满意：清洁度
I did like the balcony. I just didn’t have a water view.
2024 年 3 月入住 3 晚

8/10 还可以

Arthur

2024 年 3 月入住 2 晚

10/10 超赞

Takumi

2024 年 3 月入住 1 晚

10/10 超赞

Lourdes

2024 年 3 月入住 2 晚

8/10 还可以

Roslyn

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Accommodation was conveniently located, close to the esplanade and an easy walk for numerous dining options. Disappointed that I had to pay for parking - I thought that was included!!
2024 年 2 月入住 2 晚
D Hernandez 于 2024年03月13日 的回复
Hi Roslyn,Good Day.Thanks for taking sometime to leave a review.And I'm glad that you have liked our location.We have been charging our car park for 15.If you have a confirmation email that your car park is included with your booking, I am happy to process the refund. Kindly send the email to reservations@pacifichotelcairns.com.Thank you.And have a great day!

8/10 还可以

Deb & Will

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very helpful
2024 年 2 月入住 2 晚
D Hernandez 于 2024年03月13日 的回复
Hi Deb and Will,Good day.Thank you for taking some time to leave a review and those kind words.I will pass it on to our team.

8/10 还可以

SMRUTI

满意：清洁度、员工和服务、住宿条件和设施
Extremely overpowering air freshener smell in the room and tapping noise. Had to change the room at 2 am as I couldn’t sleep due to smell and annoying noise.
2024 年 2 月入住 2 晚
Donnie Hernandez-FO Manager 于 2024年02月23日 的回复
Hi Smruti,Good Morning.Thanks for taking sometime to give feedback.We appreciate your comments in order to improve our guest's experience. I will investigate the room that you were in to find out the source of the noise.Kind regards,

8/10 还可以

Catherine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 3 晚
Donnie Hernandez-FO Manager 于 2024年02月23日 的回复
Hi Catherine,Thanks for taking some time to rate us.Hope you had a lovely stay and hope we can welcome you back soon.

8/10 还可以

Varun

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location and was very convenient for food and tourist activities.
2024 年 2 月入住 2 晚
Donnie Hernandez-FO Manager 于 2024年02月23日 的回复
Hi Varun,Good afternoon.Glad that you liked our location.Thank you for choosing to stay with us.

8/10 还可以

真实旅客

满意：员工和服务
Ok
Very convenient location right by the marina. Great laundry for doing clothing if you are travelling for a long while. The overall condition of the hotel is quite tired. Only one out of three lifts was working. Staff were friendly enough though.
2024 年 2 月入住 2 晚
Donnie Hernandez-FO Manager 于 2024年02月23日 的回复
Hi,Good day.Thanks for taking some time to leave a review.I will pass on to my team you kind words.Kind regards,

10/10 超赞

Bradley

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I didn't like the door slamming on our floor this time round. You need to make the doors more harder to slam, when leaving rooms.
2024 年 2 月入住 2 晚
D Hernandez 于 2024年03月13日 的回复
Hi Bradley,Thanks for taking sometime to leave a review.I will have our maintenance team to have a look on this.Have a great day!

10/10 超赞

Lexine

商务旅客
Beautiful place to stay. I needed accommodation quickly due to a missed flight. The only thing was no room service which after my stressed afternoon, would have been good. I’d definitely stay here again, my well appointed room was on level 3 with the pool right outside my door- perfect!!
2024 年 2 月入住 1 晚
Donnie Hernandez-FO Manager 于 2024年02月23日 的回复
Hi Lexine,Good day. Sorry to hear about stressful missed flight.I'm pleased to hear that you have enjoyed your stay.And you loved the rooms on Level 3.Looking forward to welcoming you back again.

10/10 超赞

Tsubasa，Yokohama

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
D Hernandez 于 2024年03月13日 的回复
Thank you Tsubasa for taking sometime to leave us your rating.Appreciate alot.

8/10 还可以

Tatsuya

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
良かったです！
2024 年 2 月入住 3 晚
Donnie Hernandez-FO Manager 于 2024年02月23日 的回复
Hi Tatsuya, Glad that you liked the view from your balcony.Kind regards,

8/10 还可以

Raymond

满意：客房舒适度，住宿条件和设施
2024 年 2 月入住 1 晚
D Hernandez 于 2024年03月13日 的回复
Thank You Raymond.Hope to see you again soon.

10/10 超赞

Donald

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ok great stay
2024 年 2 月入住 2 晚
Donnie Hernandez-FO Manager 于 2024年02月23日 的回复
Thank You Donal.Have a great day

8/10 还可以

Raymond

2024 年 1 月入住 4 晚
Donnie Hernandez-FO Manager 于 2024年02月7日 的回复
Hi Raymond,Good Day.Thanks for taking your time to rate us.Hope you enjoyed your stay. and looking forward in welcoming you back.

2/10 糟糕

ian

2024 年 1 月入住 1 晚

10/10 超赞

Claudia，El Paso

与配偶出行
满意：住宿条件和设施，服务设施
Very close to the ferry terminal and to all the restaurants casino and shops
2024 年 1 月入住 3 晚
Donnie Hernandez-FO Manager 于 2024年02月7日 的回复
Thank you Claudia!Glad to hear you loved our location.