When I arrived they did not have a room for me but told me I could not get a refund through then and I had to contact Expedia to do so. I did, Expedia said they could not contact the hotel. I was standing at the desk. I had to find another hotel in the area.
Allyssa
於 2025 年 5 月住了 6 晚
2/10 很差
ANTOINETTE
2025 年 5 月 12 日
Went to this hotel at 10am dropped off my bags to do a scheduled tour. Once I got back it seems as though they gave our room away. They tried to put us in a sister hotel and make us pay more for a sister property. Hotel is nice but Be Aware!!!
ANTOINETTE
於 2025 年 4 月住了 2 晚
10/10 優異
Ashley
伴侶同遊
2025 年 5 月 10 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Un séjour inoubliable grâce à un personnel exceptionnel !
Dès notre arrivée, nous avons été accueillis avec une chaleur et une gentillesse rare. Chaque membre de l’équipe s’est montré attentif, souriant et incroyablement professionnel tout au long de notre séjour. Leur disponibilité, leur bienveillance et leur souci du détail ont fait toute la différence. Que ce soit à la réception, au restaurant ou dans les services d’entretien, tout le personnel a contribué à rendre notre expérience magique. Un immense merci à chacun d’eux pour leur dévouement et leur accueil si chaleureux. Un très grand merci notamment à Shahd la meilleure réceptionniste de tout le Caire, Alex le meilleur serveur et tout le reste de l’equipe tel que Zein, Mazen, Menna et Rana.
Nous repartons avec des souvenirs merveilleux… et l’envie de revenir très vite !
Ashley
於 2025 年 4 月住了 3 晚
10/10 優異
Eduardo (Naples)
家人同遊
2025 年 5 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
All was excellent from check in to check out. five stars staff on all levels, including drivers, receptionist helpers, and front desk personal. Kudos again to Rana and Merna ahead of all staff. Recommended to all!!
Eduardo
於 2025 年 4 月住了 3 晚
10/10 優異
Eduardo (Naples)
家人同遊
2025 年 5 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our check-in was excellent despite being too late at night. Saif and Omar were ready to be receiving us and took care of all. Very professional guys at work. The staff attention couldn't be better, as it was in our three days before. Everybody willing to help all the time, pending on your needs and requirements. Restaurant doing a good job on the top floor with a wonderful view of the Pyramids. Good food and good variety. Again, Rana and Merna went the extra mile to take care of us, thing we appreciate too much. Safe and attentive drivers for transportation from and to the airport. All the best. Honestly. Highly will recommend this hotel to family and friends. Eduardo
Eduardo
於 2025 年 5 月住了 1 晚
10/10 優異
Eduardo (Naples)
家人同遊
2025 年 5 月 1 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Of course the strong point of this hotel is the location, very close to the three pyramids of Giza, which you can watch directly from the hotel terrace and restaurant area on the beautiful top floor. But there is another point even stronger: the staff quality from top to bottom. I need to mention the super excellent attention given to the four of us by Rana, the top supervisor, in contact with us since the very beginning of the reservation day. She organized several tours and airport transportation with Excelent punctuality, and Excelent guides and vehicles, meeting our expectations and requirements. Rana and Merna runs this hotel smoothly and make you feeling like at home anytime. The rest of the staff are all the time pending on your needs and requests. Honestly I don’t think there are other hotels better on this important topic. When it comes to the food and drinks, the hotel has a five star restaurant installed at the top floor, with an amazing view to the pyramids. Kudos to Alex and Tony there for their excellent service. Thanks a lot to Rana for her special and personalized attention all time, all above expectations. I would repeat our visit at anytime in the future, and recommend this property to family and friends. Nothing could be better!!👍👍👍
Eduardo
於 2025 年 4 月住了 3 晚
8/10 不錯
Sanaa
多人同遊
2025 年 4 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ich war in la boutique hotel die haben uns komplett ein anderen hotel gegeben plus zimmer weil ein Event von pyramid alles ausgebucht hat und Expedia leider die zimmer immer noch angezeigt hat obwohl es keine zimmen gab .Aber la Boutique Hotel war schöner und ein guten Service
Sanaa
於 2025 年 4 月住了 2 晚
10/10 優異
Clarice
家人同遊
2025 年 4 月 27 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We booked thr Gaia, but were sent to one of their sister properties, Panorama Pyramid Inn! The rooms were smaller than those pictured here , but still comfortable & clean. A/C in the unit. There is one small elevator, which holds 2-3 ppl at a time. The roofttop restaurant has a spectacular view of the pyramids! Be prepared to be overwhelmed with all sorts of Egyptian options for breakfast!! The staff truly ks remarkable and will make you feel rjght at home..
Clarice
於 2025 年 4 月住了 2 晚
4/10 欠佳
Rachel
伴侶同遊
2025 年 4 月 25 日
不滿:整潔度、設施服務和住宿狀況
The staff was friendly every time we spoke to them but we had issues from the beginning to the end. We had to wait an hour for our room just to discover it was the wrong room. We were told we would be moved and ended up being taken to another hotel completely; just to get a room worse than the first. The lights also went out at this new location. Overall a poor experience.
Rachel
於 2025 年 4 月住了 3 晚
10/10 優異
Sarath
2025 年 4 月 15 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good service
Sarath
於 2025 年 4 月住了 3 晚
10/10 優異
Berkay
2025 年 4 月 4 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Herşey için çok teşekkürler tek kelime harikaydı hersey
Berkay
於 2025 年 3 月住了 2 晚
6/10 一般
Sandra
2025 年 4 月 3 日
Sandra
於 2025 年 3 月住了 2 晚
6/10 一般
Carissa
多人同遊
2025 年 3 月 30 日
讚好:職員與服務和設施服務
The staff were a total knockout!! They were incredibly accommodating and super lovely.
The rooms are dated but decent enough to stay.
Due to dated nature, the room didn’t feel as clean as I’d like it.
Honestly though, the staff made up for it for me. Excellent!!!
Carissa
於 2025 年 3 月住了 7 晚
6/10 一般
Paras
家人同遊
2025 年 3 月 26 日
不滿:整潔度和住宿狀況
This is not the hotel it's more like motel/hostel.
The location is nice but lot of construction right in front of place and super noisy on street facing. it's not the hotel it looks like Motel. Not worth the price. They run on law staff for Breakfast in the morning. The standard room and bathroom are too small and crowded.
Paras
於 2025 年 3 月住了 2 晚
2/10 很差
Fernanda
2025 年 3 月 22 日
不滿:整潔度和住宿狀況
Fernanda
於 2025 年 3 月住了 5 晚
10/10 優異
Shea
家人同遊
2025 年 2 月 18 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The employees were absolutely phenomenal. From recalling previous orders to ensuring that you receive everything that you need. Alex, Tony, Omar, you made our stay wonderful. You can hear traffic at night but that will be the case anywhere that you stay. I slept fine but my wife needed ear plugs. No big deal. Thanks again!
Shea
於 2025 年 2 月住了 1 晚
4/10 欠佳
Antonino
家人同遊, 多人同遊
2025 年 2 月 12 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
non abbiamo avuto le camere che avevamo scelto, mi serviva il frigo per mettere i miei farmaci ma non funzionava, il bagno non aveva la corretta manutenzione, usciva cattivo odore dai sifoni, le finestre rimanevano aperte perchè le maniglie non funzionavano. bisognerebbe attenzionare di più la manutenzione e la pulizia. la colazione è stata abbondante ed ottima , anche il personale del ristorante è stato disponibile e cordiale.
Antonino
於 2025 年 2 月住了 3 晚
2/10 很差
Caterina
多人同遊
2025 年 2 月 8 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Scappate
Scappate da questo hotel. Pessimo in tutto, cercano di fregarti soldi in tutti i modi. Si salva solo il ragazzo alla reception biondino della sera, l’unico onesto più competente. Colazione di bassa qualità, pranzo pessimo, 15 euro per 50 grammi di petto di pollo e 30 grammi di riso.
Caterina
於 2025 年 2 月住了 3 晚
2/10 很差
Tobias
伴侶同遊
2025 年 1 月 23 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Wir waren zwei einhalb Wochen in Ägypten unterwegs und auf dieses Hotel haben wir uns am meisten gefreut.
Allerdings wurden wir schnell nach der Ankunft auf den Boden der Tatsachen geholt.
Wir wurden hier nur belogen und verarscht.
Erst in ein anderen Hotel geschickt, dann ständig hingehalten. Letztendlich statt der Luxury Suite ein Standard Doppelzimmer erhalten ( ohne Entschädigung).
Das Hotel ist eine Schande für Ägypten.
Said und seine Mitarbeiter sind keine guten Menschen.
Tobias
於 2025 年 1 月住了 5 晚
10/10 優異
Jacqueline
2025 年 1 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed a good breakfast every morning with good cappucino & that view of the Pyramids was a terrific way to start my day.
You can also take in that view whilst having dinner a snack or milkshake & never be alone thanks to the AMAZING staff throughout this hotel.
Ismail who was so kind & outgoing & even went to the trouble to buy me stuff for my ankle after i hurt it.
Ali was kind also & couldn't do enough to assist if needed.
Mahmoud was truly great too.
Rana Nada Shaad Mina were all so great at what they do & they are happy to do it.
The man who checked me in was really helpful & friendly.
All the staff went above & beyond.
Tours trips taxis can all be arranged.
There is an ATM machine close by & small supermarket plus gift shop & a few other eateries.
I hope to be back.
Jacqueline
於 2025 年 1 月住了 5 晚
2/10 很差
Samit (Cupertino)
2025 年 1 月 17 日
Samit
於 2025 年 1 月住了 3 晚
6/10 一般
Jamila
2025 年 1 月 12 日
讚好:職員與服務
Le personnel est super sympathique et une belle vu sur les pyramides, mais très mal isolé on entend énormément de bruit le fermoir de la fenêtres est cassé une mauvaise odeur sors des toilettes l'état de la chambre n'était pas correct l'eau chaude parfois le soir il y en avait pas!
Jamila
於 2025 年 1 月住了 4 晚
2/10 很差
KAEDE
2025 年 1 月 12 日
不滿:整潔度、職員與服務和住宿狀況
KAEDE
於 2024 年 12 月住了 3 晚
2/10 很差
Ugur
2025 年 1 月 7 日
不滿:整潔度、職員與服務和住宿狀況
Gaia Pyramids Hotel was an absolute mess. The night of arrival our room was not even ready and they made us stay in another building without the amenties we paid for. The second and third night were okay and the fourth day they made us move to a hotel via a taxi because there was an electrical problem in the building with also not the amneities we paid for. They declined to refund no matter how much we complained. This company shouldnt be hosting rooms for guest.
Ugur
於 2025 年 1 月住了 4 晚
2/10 很差
Caroline
2025 年 1 月 4 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Don't be fooled by the pictures - they're scammers
We had booked 1 night for New Year's Eve in the suite with a jacuzzi and a terasse overlooking the pyramids, several months in advance. I've read some bad reviews from previous guests saying they did not get the room they booked so I even whatsapped them 1 month before arrival to confirm our booking and that the pictures online of the room is what we will get. They said yes. Upon arrival and checkin they told us to wait a little without further explanation. When we asked why it took so long they said that the room we had booked was not available, but that they had a "room with similar standard and good view a couple minutes away from here", we said no we wanted our room, but they refused and kept saying they had electricity problems so that's why our room was not available. I asked to see the room with electricity problems but they couldn't show me, I think they doublebook as a strategy. With no choice, we took a look at the room they wanted to give us instead. It took 20 minutes to drive to their sister hotel and the room was awful, the view was also not good and it was really noisy outside. It was dirty and not at all the same standards. I contacted hotels.com to transfer me and in the process they refused to pick up the phone from hotels.com that tried to settle the case with them. Thankfully we managed to transfer to another hotel through hotels.com but I would not ever risk bookig there again. Trust the negative reviews, it's not worth it to risk ruin your holiday!