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開羅 JW 萬豪酒店的評價

5 out of 5
開羅 JW 萬豪酒店
Ring Road-Mirage City, PO Box 427, New Cairo

評價

9.0

卓越

10 分評分，優異；417 則評價中有 264 則" "
8 分評分，不錯；417 則評價中有 96 則" "
6 分評分，一般；417 則評價中有 35 則" "
4 分評分，欠佳；417 則評價中有 12 則" "
2 分評分，很差；417 則評價中有 10 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

9.2/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Yang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服务很好
於 2018 年 7 月住了 5 晚
Bishoy Amgad 於 2018年8月8日的回應
Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our associates made your stay pleasant. Looking forward to seeing you again soon. Sincerely, Bishoy Amgad

10/10 優異

Sameh

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service
於 2024 年 5 月住了 1 晚

10/10 優異

Derrick

讚好：整潔度、職員與服務、設施服務和住宿狀況
The location was perfect for the Pyramids tour that I took. Cairo is crowded and noisy; I liked having access to Cairo and New Cairo without having to be in Cairo
於 2024 年 3 月住了 3 晚
Christine Akmal. Assistant Director of Marketing C 於 2024年4月28日的回應
Dear Derrick, We are delighted to read your positive feedback about your recent stay with us. It's always a pleasure to know that our guests had a wonderful experience. We appreciate your kind words and hope to have the opportunity to host you again soon.Best regards,

6/10 一般

jasbir (Sugar Land)

於 2024 年 3 月住了 2 晚

10/10 優異

David

多人同遊
讚好：整潔度、設施服務和住宿狀況
Excellent resort with good dining options
於 2024 年 2 月住了 5 晚
Best regards, Christine Akmal. Assistant Director 於 2024年3月10日的回應
Dear DavidThank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Our team works hard to provide a memorable experience for our guests, and we're delighted to know we succeeded with you. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Christine Akmal. Assistant Director of Marketing 於 2024年3月17日的回應
Dear Guest, Thank you for choosing JW Marriott Cairo for your recent stay, and for sharing such a positive review! We are thrilled to learn that you enjoyed your stay with us and had a memorable experience. We hope to have the pleasure of hosting you again on your next visit to Cairo.Best regards,

10/10 優異

SHERIF

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Christine Akmal. Assistant Director of Marketing 於 2024年3月17日的回應
Dear Sherif, Thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you enjoyed your stay. Your kind words mean a lot to us, and we look forward to welcoming you back in the future.Best regards,

10/10 優異

Eehab (Lynn Haven)

於 2023 年 12 月住了 2 晚

10/10 優異

Eehab (Lynn Haven)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚

6/10 一般

真實旅客

商務旅客
不滿：職員與服務
於 2023 年 12 月住了 3 晚

10/10 優異

Jean Charles

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bel hôtel pour un séjour sans faute
Très bel hôtel Piscine intérieure un peu vétuste mais reste ok
於 2023 年 11 月住了 6 晚
Christine Akmal. Assistant Director of Marketing C 於 2024年2月6日的回應
Dear Jean, Thank you for taking the time to share your feedback. We appreciate your input and will share your comment with the concerned department. We value your patronage and hope to have the opportunity to exceed your expectations in the future.

10/10 優異

Ezza

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is excellent in all aspects Beautiful property great food and wonderful staff We had a wedding there and I was very pleased with all the Arrangments done there Thank you to all these staff and house keeping for making this trip a memorable one Will definitely come back
於 2023 年 10 月住了 3 晚

10/10 優異

Alexandra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a very nice stay!
於 2023 年 10 月住了 3 晚

10/10 優異

Arline

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 10 晚

10/10 優異

Gyasi

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a wonderful stay.
於 2023 年 10 月住了 2 晚

10/10 優異

Heather

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I found a toothbrush cover (plastic) in my bed. The food I ordered from room service was tasteless. Service was fine
於 2023 年 10 月住了 4 晚

10/10 優異

irini (Fairfield)

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very spacious hotel, luxurious and uniquely designed.
於 2023 年 10 月住了 1 晚

10/10 優異

Sami

家人同遊
讚好：整潔度
Excellent stay professional staff
於 2023 年 10 月住了 5 晚

10/10 優異

Adel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 5 晚

10/10 優異

PABLO

於 2023 年 9 月住了 1 晚
Mohamed Elshahed 於 2023年10月1日的回應
Dear Pablo, thank you for sharing your valuable feedback with us. Glad that you enjoyed your experience at JW Marriott Hotel Cairo. We look forward to welcoming you back with your family very soon. Best regards, Mohamed Elshahed Digital Marketing & E-commerce Manager

10/10 優異

FABRICE

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 5 晚
Mohamed Elshahed 於 2023年10月1日的回應
Dear Fabrice,Thank you for sharing your valuable feedback with us. Glad that you enjoyed your experience at JW Marriott Hotel Cairo. We look forward to welcoming you back with your family very soon. Best regards,Mohamed Elshahed Digital Marketing & E-commerce Manager

10/10 優異

Ivy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely place for family. We have enjoyed the beach, water slides, and other swimming pools.
於 2023 年 8 月住了 1 晚
Mohamed Elshahed 於 2023年9月3日的回應
Dear Ivy, thanks for taking from your time to review us on Expedia. Glad to know that you enjoyed the wave beach pool and water park. Looking forward to welcoming you back very soon. Sincerely, Mohamed Elshahed Digital Marketing & E-commerce Manager

10/10 優異

Tereza

於 2023 年 8 月住了 1 晚
Mohamed Elshahed 於 2023年10月1日的回應
Dear Tereza, Thank you for sharing your valuable feedback with us. Glad that you enjoyed your experience at JW Marriott Hotel Cairo. We look forward to welcoming you back with your family very soon. Best regards, Mohamed Elshahed Digital Marketing & E-commerce Manager

10/10 優異

Ian

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 5 晚
Mohamed Elshahed 於 2023年9月3日的回應
Dear Lan, thank you for sharing your experience at the JW Marriott Hotel Cairo. Glad to know that you enjoyed your stay at the hotel. Looking forward to welcoming you back. Sincerely, Mohamed Elshahed Digital Marketing & E-commerce Manager

10/10 優異

Antonela (miami)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent experience, great vibe, very nice and attentive staff.
於 2023 年 8 月住了 3 晚
Mohamed Elshahed 於 2023年9月3日的回應
Dear Antonela, thank you for sharing your experience at the JW Marriott Hotel Cairo. Glad to know that you enjoyed your stay at the hotel. Looking forward to welcoming you back. Sincerely, Mohamed Elshahed Digital Marketing & E-commerce Manager

8/10 不錯

Leo

家人同遊, 親子同遊
讚好：整潔度和職員與服務
The Marriot staff were friendly. However the property is starting to show its age and needs to be updated. Many of the rooms are in need of repair and the exterior could use paint.
Mohamed Elshahed 於 2023年9月3日的回應
Dear Leo, thank you for sharing your experience at the JW Marriott Hotel Cairo. Glad that our service was up to your expectations. I acknowledge your concern about the condition. Rest assured we have shared your feedback with the management in order to action accordingly. Looking forward to welcoming you back. Sincerely, Mohamed Elshahed Digital Marketing & E-commerce Manager

6/10 一般

Susanne

多人同遊
讚好：整潔度
Das Hotel liegt nähe Flughafen, aber für Hoteltransfer dahin wollten sie 40€. Privattransfer nur 15 €. Das Hotel liegt deshalb nur für Geschäftsreisende günstig. Wir wollten gerne am Pool entspannen, ging nicht: der Beach war gesperrt wg Hochzeiten, sodass die ganze Zeit sich alles auf den Pool konzentrierte. Dieser war durch spielende Kinder total überfüllt, sodass schwimmen oder abkühlen nicht möglich war, da man ständig einen Ball etc. im Gesicht/Rücken hatte- von Entspannung keine Möglichkeit. Wir hatten Lounge-Zugang: das Personal war sehr nett, aber sehr begrenzte Speisenauswahl. Also wir ins ins normale Frühstückrestaurant: Auswahl enorm, aber: sobald der Teller leer war, wurde einem dieser samt Besteck unter der Nase weggezogen, Man ist hier an einer schnellen Abfertigung intetressiert. Rezeption: uns wurde 2x falsche Auskunft gegeben und sie haben uns über einige Sachen nicht informiert ( wie Aufzug geht, Frühstückszeiten ...) - wir mussten alles umständlich erfragen. Hotelhalle: zwar alles auf Marmor gemacht, aber alles zu gross, anonym und unpersönlich- Charme eines Bahnhofs. Erholungswert null !!! am Tag störte der Baulärm ( es wird im Hotel umgebaut/renoviert). Ab 9 Uhr war bis 16 Uhr unentwegt ein Presslufthammer / Bohrmaschine im Einsatz. Am Pool auch null Erholung ( siehe Kommentar). Am Abend Lärm durch Trommeln etc der Hochzeiten bis spät in die Nacht. NULL Erholung oder Ruhe Fazit: dieses Hotel nie wieder
於 2023 年 8 月住了 4 晚
Mohamed Elshahed 於 2023年9月3日的回應
Dear Susanne, Thank you for taking from your time to review us on Expedia. I acknowledge your concern about the beach closure, food selection at the executive lounge and construction noise. We apologize for the inconvenience this may have caused. Rest assured that i have shared your concerns with the management in order to investigate and take action accordingly. Looking forward to welcoming you back. Best regards, Mohamed Elshahed Digital Marketing & E-commerce Manager

10/10 優異

Nancy

讚好：住宿狀況
於 2023 年 7 月住了 5 晚
Mohamed Elshahed 於 2023年9月3日的回應
Dear Nancy, thank you for sharing your experience at the JW Marriott Hotel Cairo. Glad that you enjoyed your stay at the hotel. Looking forward to welcoming you back. Sincerely, Mohamed Elshahed Digital Marketing & E-commerce Manager

10/10 優異

FADY

於 2023 年 7 月住了 1 晚
Mohamed Elshahed 於 2023年9月3日的回應
Dear Fady, thank you for sharing your experience at the JW Marriott Hotel Cairo. Glad that you enjoyed your stay at the hotel. Looking forward to welcoming you back. Sincerely, Mohamed Elshahed Digital Marketing & E-commerce Manager

10/10 優異

Hussein

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Property is very clean with amazing staff, open buffet in the morning is exceptional. Family loved our stay
於 2023 年 7 月住了 6 晚
Mohamed El Shahed 於 2023年7月17日的回應
Dear Hussein, Thanks for taking from your time to share your feedback. It is always encouraging to hear positive reviews. Thanks once again for highlighting the breakfast and staff service. The team and I are looking forward to welcoming you back. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

10/10 優異

Mohamed Hussein

讚好：整潔度、職員與服務和住宿狀況
Excellent
於 2023 年 6 月住了 5 晚
Mohamed El Shahed 於 2023年7月17日的回應
Dear Mohamed, Thanks for taking from your time to share your feedback. It is always encouraging to hear positive reviews.The team and I are looking forward to welcoming you back. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

6/10 一般

Albert

於 2023 年 6 月住了 2 晚
Mohamed El Shahed 於 2023年7月17日的回應
Dear Albert, Thanks for taking from your time to share your feedback. The team and I are looking forward to welcoming you back. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

10/10 優異

Mohamed Hussein

讚好：整潔度、職員與服務和住宿狀況
Very clean
於 2023 年 6 月住了 1 晚
Mohamed El Shahed 於 2023年7月17日的回應
Dear Mohamed, Thanks for taking from your time to share your feedback. The team and I are looking forward to welcoming you back. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

10/10 優異

Colleen

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The JW was beautiful and the staff provided the best service. My wife and I had a great time and would definitely recommend when traveling to Cairo. The area around the resort is still developing so there is nothing within walking distance. The restaurants have excellent food.
於 2023 年 6 月住了 4 晚

10/10 優異

Carolynn

於 2023 年 5 月住了 5 晚
Mohamed El Shahed 於 2023年6月8日的回應
Dear Carolynn, thank you so much for sharing your feedback about your experience with us. We are looking forward to welcoming you back very soon. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

10/10 優異

Raymond

於 2023 年 5 月住了 2 晚
Mohamed El Shahed 於 2023年6月8日的回應
Dear Raymond, Thank you so much for sharing your feedback about your experience with us. We are looking forward to welcoming you back very soon. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

10/10 優異

Sydney

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely loved it
於 2023 年 5 月住了 1 晚
Mohamed El Shahed 於 2023年6月8日的回應
Dear Sydney, Thank you so much for sharing your feedback about your experience with us. We are looking forward to welcoming you back very soon. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

8/10 不錯

Ghada

於 2023 年 5 月住了 8 晚
Mohamed El Shahed 於 2023年6月8日的回應
Dear Ghada, Thank you so much for sharing your feedback about your experience with us. We are looking forward to welcoming you back very soon. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

10/10 優異

Christina (Roosevelt)

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
The accommodations and service was wonderful, but rooms were slightly outdated. I enjoyed the spa, dining options, indoor and outdoor pools, water park and "beach" options. The grounds were well maintained and breakfast was great. I recommend this hotel!
於 2023 年 4 月住了 3 晚
Mohamed El Shahed 於 2023年6月8日的回應
Dear Christina, Thank you so much for sharing your feedback about your experience with us. Thanks for highlighting the service, water park and pools. I acknowledge your concern about the room's condition. Rest assured we have shared your concern with the management in order to take action accordingly. We are looking forward to welcoming you back very soon. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

10/10 優異

Fatima (South Dartmouth)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and helpful staff and management. The chief was very acommodating to my husband low sodium meals. The housekeeping staff was great. I want to thank management for hiring great people to work for the JW Marriott Hotel Cairo.
於 2023 年 4 月住了 6 晚
Mohamed El Shahed 於 2023年6月8日的回應
Dear Fatima, Thank you so much for sharing your feedback about your experience with us. Thanks for highlighting the service of our colleague. We are looking forward to welcoming you back very soon. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

2/10 很差

Saad

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I booked a nice room for 302$ I get 💩 one plus the place is completely different then the pictures
於 2023 年 3 月住了 1 晚

10/10 優異

Joshua (Ogden)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I was very impressed with the staff and the shops. Especially the flower shop they made a special arangment for with oing out of their way to find the flowers i wanted made my girlfriend very very happy.
於 2023 年 3 月住了 2 晚

10/10 優異

Douglas (Dorchester)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice property great staff and lots of dining options. Pool areas are also great with lots to do,
於 2023 年 2 月住了 3 晚
Mohamed El Shahed 於 2023年2月28日的回應
Dear Douglas, Thank you so much for sharing your experience with us. Thanks for highlighting the service of our colleagues, pool areas and dining options. We are looking forward to welcoming you back soon. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

8/10 不錯

MARCO

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 3 晚
Mohamed El Shahed 於 2023年2月28日的回應
Dear Marco, Thank you so much for sharing your experience with us. We are looking forward to welcoming you back soon. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

10/10 優異

AYAKO

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
clean, staffs are friendly, good location. the best hotel in New Cairo.
於 2023 年 1 月住了 11 晚
Mohamed El Shahed 於 2023年2月28日的回應
Dear Mathieu, Thank you so much for sharing your experience with us. Thanks for highlighting the service of our colleagues, location and cleanliness. We are looking forward to welcoming you back soon. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

10/10 優異

harishanthan (carmel)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good facility and service.
Mohamed El Shahed 於 2023年1月22日的回應
Dear Harishanthan, Thank you so much for sharing your experience with us. Thanks for highlighting the facilities and service. We are looking forward to welcoming you back soon. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

10/10 優異

Emad

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay was a wonderful
於 2022 年 12 月住了 3 晚
Mohamed El Shahed 於 2023年1月22日的回應
Dear Emad, Thank you so much for sharing your experience with us. We are looking forward to welcoming you back soon. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager

10/10 優異

Paul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our waiter named Alaa was fantastic and provided great friendly service.

10/10 優異

Juan carlos

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best hotel in cairo
於 2022 年 11 月住了 4 晚

8/10 不錯

Marjorie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a beautiful hotel that lush with marble and old school elegance. The staff is extremely courteous and helpful. The location is very secure with well established security protocols. We found the quality of meals to be inconsistent. We preferred the offerings in the buffet and the Plateau.
於 2022 年 10 月住了 4 晚
Mohamed El Shahed 於 2022年11月10日的回應
Dear Marjorie, Thank you so much for sharing your experience with us. Thanks for highlighting the service of our colleagues. I acknowledge your concern about the food taste inconsistency. Rest assured your feedback is shared with the concerned department in order to take action accordingly. We are looking forward to welcoming you back soon. Best regards, Mohamed El Shahed Digital Marketing & E-commerce Manager