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珍寶運動城市及水上樂園的評價

4.5 out of 5
珍寶運動城市及水上樂園
Al Zahraa, Nasr City, Cairo, Egypt

評價

6.4
10 分評分，優異；107 則評價中有 30 則" "
8 分評分，不錯；107 則評價中有 20 則" "
6 分評分，一般；107 則評價中有 19 則" "
4 分評分，欠佳；107 則評價中有 17 則" "
2 分評分，很差；107 則評價中有 21 則" "

6.6/10 

整潔度

6.8/10 

職員與服務

6.2/10 

設施服務

6.8/10 

住宿狀況

6.4/10 

環保程度

評價

10/10 優異

CHANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
不错的酒店，房间有很大的阳台，我很喜欢～早餐也还不错，丰富，但味道嘛就因人而异了！Wifi就很一般般了，在房间基本上都是用的流量，电脑很难上的去。
於 2018 年 10 月住了 6 晚
Guest Relation, Rania Nasr 於 2018年11月3日的回應
Dear Mr.Chang, Thank you for chossing Tolip Sports City Resort and Aqua, We are delighted to know that you liked our hotel & Enjoyed your stay with us ,looking forward to welcoming you back.

10/10 優異

Huitao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
干净
军方的酒店 安保严格 里面有各种娱乐和球场 但是有球队训练 个别时间较吵 有中国游客团
G.R Rania Nasr 於 2018年4月23日的回應
Dear, Guest Thanks for choosing Tolip Sport City hotel & spa , iam glad you enjoyed your stay with us ,we are looking forward to welcoming you soon again to our hotel Regards

2/10 很差

Ridwaan moosa

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Bad hotel
This is not a 5 star hotel the picture are deceiving it is old could have been a 5 star 25 years ago not mantained nothing open or working
於 2023 年 3 月住了 1 晚

8/10 不錯

Tim

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 3 月住了 3 晚

6/10 一般

真實旅客

商務旅客
於 2022 年 8 月住了 1 晚

6/10 一般

Warquia

於 2022 年 8 月住了 2 晚

10/10 優異

MAI

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2022 年 3 月住了 1 晚
Rania Nasr Guest Relation 於 2022年5月12日的回應
Dear Guest,Thank You for choosing Jewel Sport city & Aqua Thank You For your valuable feedback , we always strive to provide guest satisfaction ,i hope we have the opportunity to welcome you back in the near future.

2/10 很差

Ahmed

於 2022 年 3 月住了 1 晚

2/10 很差

Elie

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 7 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I will come back to this place each time I visit Egypt
於 2021 年 7 月住了 3 晚
Rania Nasr,Guest Relation 於 2022年1月9日的回應
Dear Guest,Thank You for choosing Jewel Sport city & Aqua Thank You For your valuable feedback , we always strive to provide guest satisfaction ,i hope we have the opportunity to welcome you back in the near future

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2021 年 7 月住了 2 晚

2/10 很差

TAREK

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Don't Stay Here
於 2021 年 6 月住了 1 晚

6/10 一般

Sherif ismail ahmed

讚好：職員與服務
不滿：整潔度
於 2021 年 5 月住了 1 晚
Rania Nasr,Guest Relation 於 2021年5月27日的回應
Dear, Mr.Sherif, greeting from jewel sport city let me thank you for taking the time to give us your valuable feedback, we apologize for any inconvenience caused, and look forward to welcoming you again at jewel sport city

2/10 很差

mohamed nour

於 2021 年 5 月住了 1 晚
Rania Nasr,Guest Relation 於 2021年5月27日的回應
Dear, Mr.Mohamed, greeting from jewel sport city let me thank you for taking the time to give us your valuable feedback, we apologize for any inconvenience caused, and look forward to welcoming you again at jewel sport city, Rania Nasr,Guest relation

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Not bad
Overall, not bad place to stay for a short time. Breakfast was ok, but could be richer as per the level of the hotel
於 2021 年 2 月住了 1 晚
Rania Nasr,Guest Relation 於 2021年2月22日的回應
Dear Guest,Thank You for choosing Jewel Sport city & Aqua Thank You For your valuable feedback , we always strive to provide guest satisfaction ,i hope we have the opportunity to welcome you back in the near future.

10/10 優異

Mostafa

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 10 月住了 1 晚
Rania Nasr,Guest Relation 於 2020年11月7日的回應
Dear Mr,Mostafa,Thank You for choosing Jewel Sport city & Aqua Thank You For your valuable feedback , we always strive to provide guest satisfaction ,i hope we have the opportunity to welcome you back in the near future.

10/10 優異

TAREQ

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 10 月住了 7 晚
Rania Nasr,Guest Relation 於 2020年11月5日的回應
Dear Tareq,Thank You for choosing Jewel Sport city & Aqua Thank You For your valuable feedback , we always strive to provide guest satisfaction ,i hope we have the opportunity to welcome you back in the near future

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度和客房舒適度
ot very clean
The staff is friendly but the sheets were not clean!!!
於 2020 年 10 月住了 1 晚
Rania Nasr,Guest Relation 於 2020年10月12日的回應
Dear Guest, greeting from jewel sport city thank you for taking the time to express your feedback we apologize for any inconvenience caused we greatly value your feedback and look forward to welcoming you again at jewel sport city

2/10 很差

Marie

讚好：整潔度
不滿：職員與服務
於 2020 年 9 月住了 1 晚
Rania Nasr,Guest Relation 於 2020年10月3日的回應
Dear Ms,Marie greeting from jewel sport city thank you for taking the time to express your feedback we apologize for any inconvenience caused we greatly value your feedback and look forward to welcoming you again at jewel sport city

10/10 優異

shaula

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Nice staff Clean
於 2020 年 7 月住了 1 晚
Rania Nasr,Guest Relation 於 2020年8月5日的回應
Dear Guest, we would like to thank you for your recent stay in our Hotel Jewel Sport City and time that you have spent for nice comment. It gives us a great pleasure to know that you have enjoyed your stay with us , We are looking forward to your next visit.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 7 月住了 1 晚
Rania Nasr,Guest Relation 於 2020年8月5日的回應
Dear Guest, we would like to thank you for your recent stay in our Hotel Jewel Sport City and time that you have spent for nice comment. It gives us a great pleasure to know that you have enjoyed your stay with us , We are looking forward to your next visit.

8/10 不錯

DAUDA

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 6 月住了 1 晚
Rania Nasr,Guest Relation 於 2020年8月5日的回應
Dear Guest, we would like to thank you for your recent stay in our Hotel Jewel Sport City and time that you have spent for nice comment. It gives us a great pleasure to know that you have enjoyed your stay with us , We are looking forward to your next visit

2/10 很差

Savas

於 2020 年 2 月住了 4 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚
. Rania Nasr, Guest Relations 於 2020年1月13日的回應
Dear Guest,Thank you for choosing Jewel Sport City Aqua Resort . we are happy you enjoyed your time with us , your nice comments came as a reward for all the colleagues at the hotel as it is our utmost goal to see our cherished guests satisfied and happy. looking forward to welcoming you again and again hopefully in the very near future .

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Rania Nasr, Guest Relations 於 2020年1月6日的回應
Dear Guest,Thank you for choosing Jewel Sport City Aqua Resort . we are happy you enjoyed your time with us , your nice comments came as a reward for all the colleagues at the hotel as it is our utmost goal to see our cherished guests satisfied and happy. looking forward to welcoming you again and again hopefully in the very near future .

8/10 不錯

Judith

Disappointed Hotel to celebrate New Year.
A little disappointed as it advertised a bar and 2 restaurants, but this is a area that doesn't sell alcohol and never found second restaurant (Lebanese )until last day as it's in the sports hall. As we went to Cairo to celebrate New Year was very disappointing and they had a event in the Hotel for New Year but fully booked to outside guests. The Hotel is clean and friendly and is in quiet area but most guest were sportsmen and trainee police from the academy we was led to believe.
於 2019 年 12 月住了 3 晚
Rania Nasr,Guest Relations 於 2020年1月4日的回應
Dear Guest Greeting from Jewel sport city & Aqua Resort we thank you for choosing our hotel and for your review ,it is our goal to provide consistent and top-notch service to all our guests,it brings us immense pleasure to know that our service was up to your expectations, we are looking forward to welcoming you soon again to our hotel .

10/10 優異

Elsayed

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 5 晚
Rania Nasr, Guest Relations 於 2020年1月23日的回應
Dear Mr,Elsayed,Thank you for choosing Jewel Sport City Aqua Resort . we are happy you enjoyed your time with us , looking forward to welcoming you again and again hopefully in the very near future .

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Nothing good about this hotel.
於 2019 年 12 月住了 5 晚
Rania Nasr,Guest Relations 於 2019年12月24日的回應
Dear Guest, Greeting from Jewel sport city & Aqua we thank you for choosing our hotel and for your review ,i would like to personally apologize for any unfortunate incident that you experienced during your stay with us ,we are always looking for ways to improve hotel services

6/10 一般

ARAVINDKUMAR MOHANBHAI

商務旅客
讚好：客房舒適度
不滿：職員與服務和住宿狀況
not good
looks like old property. not maintained rooms. door handles are broken, karpets are smelly.
於 2019 年 12 月住了 5 晚
Rania nasr,Guest Relations 於 2019年12月18日的回應
Mr. ARAVINDKUMAR Thanks for choosing Jewel Sport City hotel & Aqua Resort ,we take our guests feedback very seriously and do take sincere efforts to improve our services to meet and exceed your expectations &restore your confidence ,we are looking forward to welcoming you soon again to our hotel

10/10 優異

zesheng

於 2019 年 11 月住了 2 晚

2/10 很差

Jhun (USA)

伴侶同遊
不滿：整潔度和設施服務
The door lockers is not working, No enough tissues, blankets, no convenience plugs to use.. There rare guys everywhere in the hall ways smoking laughing out loud and looking at the ladies who passing by. Everyday there is a wedding party with a lot of strangers inside the hotel lobby and hallways. The music is very loud since that the weeding hall inside the hotel and very close to the rooms. The security check the cars every time I am coming in or getting out from the hotel. When I asked the security guy why, he informed me that the hotel is managed by the army forces and subject to their rules and regulations. I do not know this when I did my reservation, otherwise, I will never take my wife to such place. It's good for guys or business travelers. I will never recommend it to anyone. It reminds me with army camps .
於 2019 年 11 月住了 2 晚
Guest Relation, Rania Nasr 於 2019年12月3日的回應
Dear Guest,Thank you for choosing Jewel Sport City Resort and Aqua . apologize for any unfortunate incident that you experienced during your stay with us ,we are always looking for ways to improve hotel services

10/10 優異

真實旅客

於 2019 年 11 月住了 1 晚
Guest Relation, Rania Nasr 於 2019年11月24日的回應
Dear Greeting from Jewel sport city Aqua & Resort , iam glad you enjoyed your stay with us ,we are looking forward to welcoming you soon again to our hotel

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gentle, competent and available staff. Pools and aquapark are very nice.
於 2019 年 10 月住了 4 晚
Rania Nasr,Guest Relation 於 2019年10月17日的回應
Dear, Guest,Thanks for choosing Tolip Sport City hotel & spa , iam glad you enjoyed your stay with us ,we are looking forward to welcoming you soon again to our hotel Regards,Rania Nasr,Guest Relation

6/10 一般

真實旅客

不滿：整潔度、職員與服務和住宿狀況
於 2019 年 10 月住了 2 晚
Guest Relation, Rania Nasr 於 2019年10月13日的回應
Dear Guest,Thank you for choosing Tolip Sport City Resort and Aqua . we are happy you enjoyed your time with us , welcoming you again and again hopefully in the very near future .

6/10 一般

真實旅客

於 2019 年 9 月住了 5 晚
Guest Relation, Rania Nasr 於 2019年9月26日的回應
Dear Valuable Guest , Greeting from Tolip sport city & Aqua we thank you for choosing our hotel and for your review ,it is our goal to provide consistent and top-notch service to all our guests,it brings us immense pleasure to know that our service was up to your expectations,i would like to personally apologize for any unfortunate incident that you experienced during your stay with us

4/10 欠佳

AHMED

家人同遊
不滿：職員與服務和住宿狀況
never go there,very bad service,reception and food
never go there the hotel got worse and worse the reception man was impolite , unprofessional and Uncooperative they insisted to receive cash and refused credit card which was already used during booking , they gave us 2 far rooms , and after complaint we changed to 2 near rooms which main there was availability from the start , so we was very late check in at 5:00 pm. in the restaurant , very bad staff who don't want to work and chefs who don't want to cook any food in live stations, very bad service. the types of food was limited variety and even the available food was of very poor quality, we didn't find anything good to eat. the room and pool was good. this hotel can't be 5 star and should be downgraded to 2 star only
於 2019 年 8 月住了 1 晚
Rania Nasr,Guest Relation 於 2019年9月10日的回應
Dear Mr. Ahmed Thanks for choosing Tolip sport city Hotel & Spa ,We apologize for any inconvenience you may have encountered,we are looking forward to welcoming you again ,

6/10 一般

真實旅客

親子同遊
讚好：整潔度和職員與服務
The bathroom is not in a good condition, it's about 60%
於 2019 年 8 月住了 1 晚
Guest Relation, Rania Nasr 於 2019年8月22日的回應
Dear Guest Thanks for choosing Tolip sport city Hotel & Spa , We are delighted to know that we exceed your expectation ,We apologize for any inconvenience you may have encountered,we are looking forward to welcoming you again

8/10 不錯

真實旅客

親子同遊
讚好：設施服務和住宿狀況
Overall is Ok The food is well done but the dining area is not well furnished. The swimming pool is fair but closes too early at 5 p.m. which is terrible to leave the pool at this wonderful time. The aqua park is fully loaded as it left open to public so I do not recommend as regard privacy issues. Drinks and snacks even cooked food for in room service or at swimming pool are very cheap than outside cafe or restaurants. In general it is a good value for money.
於 2019 年 8 月住了 1 晚
Guest Relation, Rania Nasr 於 2019年8月18日的回應
Dear Guest Thanks for choosing Tolip sport city Hotel & Spa , We are delighted to know that we exceed your expectation ,We apologize for any inconvenience you may have encountered,we are looking forward to welcoming you again

10/10 優異

Abdullah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good hotel
於 2019 年 7 月住了 2 晚
Guest Relation, Rania Nasr 於 2019年7月23日的回應
Dear Mr, AbdullahThanks for choosing Tolip sport city Hotel & Spa , We are delighted to know that we exceed your expectation ,. looking forward to welcoming you back.

6/10 一般

Haytham

不滿：整潔度和職員與服務
So so , not great but good
Took 10 hours to get an extra bed have to call severak times, room was nit ready , missing tea bar , carpet under bed was dusty, my flip flop get stolen in aqua park, filed complaint with Coustmer service, with no response
於 2019 年 7 月住了 1 晚
Guest Relation, Rania Nasr 於 2019年7月17日的回應
Dear Mr. Haytham Greetings from Tolip sport City We are delighted that you have enjoyed your stay with us , Apologize for any shortfall that you may have encountered and rest assured that your comment will be immediately looked into as this is not the norml in our Hotel ,welcoming you again at Tolip sport city

8/10 不錯

Hany

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Guest Relation, Rania Nasr 於 2019年7月17日的回應
Dear Mr.Hany Greetings from Tolip sport City We are delighted that you have enjoyed your stay with us , we thank you for sharing your pleasant experience which will serve as a further source of inspiration for us to achieve higher standards of hospitality excellence ,welcoming you again at Tolip sport city

8/10 不錯

Ahmad

讚好：整潔度、住宿狀況和客房舒適度
於 2019 年 7 月住了 2 晚
Guest Relation, Rania Nasr 於 2019年7月17日的回應
Dear Mr.Ahmed Greetings from Tolip sport City We are delighted that you have enjoyed your stay with us , we thank you for sharing your pleasant experience which will serve as a further source of inspiration for us to achieve higher standards of hospitality excellence ,welcoming you again at Tolip sport city ,Guest Relation,Rania Nasr

4/10 欠佳

Madjid

讚好：客房舒適度
2
Le service est déplorable, le service de réservation est très très lent. Vous pouvez avoir mieux
於 2019 年 6 月住了 8 晚
Guest Relation,Rania Nasr 於 2019年7月8日的回應
Dear Mr. Madjid Greetings from Tolip sport City , Apologize for any shortfall that you may have encountered and rest assured that your comment will be immediately looked into as this is not the norml in our Hotel ,welcoming you again at Tolip sport city ,Guest Relation,Rania Nasr

2/10 很差

真實旅客

於 2019 年 6 月住了 10 晚
G.R Rania Nasr 於 2019年7月3日的回應
Dear Guest, Thanks for choosing Tolip sport city Hotel & Spa , Apologize for any shortfall that you may have encountered and rest assured that your comment will be immediately looked into as this is not the norml in our Hotel.we are working to improve Hotel services We hope we will have another chance to be of service to you and look forward to welcoming you back.

10/10 優異

Ahmed

讚好：職員與服務、住宿狀況和客房舒適度
شكرا فندق توليب
الإقامة كانت ممتازة الفندق مريح ومميز لكن يحتاج من عاملي نظافة الغرف الاهتمام اكثر بالتفاصيل وتوفر كل شيء بالغرفة قبل دخول العميل حيث لم نجد ماء عند دخولنا وطلبناه اكثر من مرة ولم يأت غير ذلك الاستقبال جيد والفندق في المجمل رائع
於 2019 年 6 月住了 1 晚
Guest Relation,Rania Nasr 於 2019年7月3日的回應
أ/احمد تحية من فندق توليب سبورت سيتي نحن سعداء ان اقامتكم معنا كانت ممتعه نشكركم علي تعليقاتكم الرائعه التي كانت بمثابة مصدر الهام لنا لتحقيق مستويات افضل في التميز ومستوي الخدمه قم تم نقل تعليقاتكم الي باقي فريق العمل وكانت بمثابة دافعا كبيرا لنا لمزيد من التميز نحن نقدر ملاحظاتكم و نتطلع الي استضافنتكم قريبا في الفندق

8/10 不錯

Badr

讚好：整潔度、住宿狀況和客房舒適度
مناسب للعائله ..
اقامه مقبوله .. لكن السعر مبالغ عليه للخدمه المقدمه . غير متعاونين ابدا في حاله تاخر تسجيل الخروج لساعه واحده بعد 12 .
於 2019 年 6 月住了 1 晚

4/10 欠佳

Mohamed

不滿：整潔度和職員與服務
於 2019 年 6 月住了 3 晚
Guest Relation,Rania Nasr 於 2019年6月26日的回應
Dear Mr.Ahmed, Thanks for choosing Tolip sport city Dear Mr.Mohamed Hotel & Spa , Apologize for any shortfall that you may have encountered , We hope we will have another chance to be of service to you and look forward to welcoming you back.

4/10 欠佳

真實旅客

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Ce n'est pas un hôtel 5 étoiles mais même pas un 2 étoiles les chambres sont sales c'est un hôtel qui est laissé à l'abandon moquette dégueulasse nous avons dormi dans les mêmes draps pendant une semaine c'est un hôtel que je ne recommanderais pas
於 2019 年 6 月住了 6 晚
Guest Relation, Rania Nasr 於 2019年6月12日的回應
Dear Guest, Thanks for choosing Tolip sport city Hotel & Spa , Apologize for any shortfall that you may have encountered and rest assured that your comment will be immediately looked into as this is not the norml in our Hotel. We hope we will have another chance to be of service to you and look forward to welcoming you back.

6/10 一般

真實旅客

讚好：職員與服務
不滿：整潔度
於 2019 年 4 月住了 3 晚
Guest Relation, Rania Nasr 於 2019年5月5日的回應
Dear Guest,thank you for taking the time to give us your feedback we are very pleased that you enjoyed your stay ,we are looking forward to welcoming you again .

4/10 欠佳

Muriel

讚好：客房舒適度
Arnaque. Prix surtaxés de 30 %pour étrangers
Sommes arrives a 2h00 du matin. Le taxi a eu bcp de mal a trouver ce complexe qui semble magnifique sur les photos. Piscine exterieur etc.... a notre arrivée l on nous surtaxe le prix de 30 % car nous ne sommes pas Egyptiens!!!!. De plus. Nous leur demandons de nous faire du cash car nous n avons plus de livres Egyptiennes à part une carte de ctedit. Et bien impossible. Ce complexe se trouve perdu dans un nouveau quartier en construction sans âme. Le déjeuné a l air magnifique. Les boissons sont servies dans des goblets en cartons plastiques jetables. Dommage. Le matin pas d eau. Panne de courant. Ascenseur idem. Cela dure 10 mn. Bref. A fuire
於 2019 年 4 月住了 1 晚
Guest Relation, Rania Nasr 於 2019年5月1日的回應
Dear Ms,Muriel,Thank You for choosing Tolip Sport city & Aqua Thank You For your valuable feedback , first we would like to explain that your reservation was for Egyptians and resident and you are not Egyptian and you don't have residency so we give you rate for foreigners and please make check with booking this situation and we are sorry for that , we are located on Zahraa Nasr city and beside ring road and we are nearby to airport it takes 15 min only wishing to see you again in Tolip sport city . Thank you.,