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開羅幻影城萬麗酒店的評價

5 out of 5
開羅幻影城萬麗酒店
Ring Road, Mirage City, Heliopolis, New Cairo, Cairo Governorate

評價

8.8

優異

10 分評分，優異；356 則評價中有 214 則" "
8 分評分，不錯；356 則評價中有 96 則" "
6 分評分，一般；356 則評價中有 26 則" "
4 分評分，欠佳；356 則評價中有 12 則" "
2 分評分，很差；356 則評價中有 8 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

mingda

於 2019 年 11 月住了 3 晚

10/10 優異

CHANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚
belal ismail 於 2019年3月6日的回應
thank you very much for your feedback

10/10 優異

CHANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
真正的五星级酒店
很难忘的酒店！所有东西应有尽有，Wi-Fi连接很快，这在当地是很难得的，并且拥有很严格的安保措施，逢车必检查！提供的洗漱用品都很不错，这是完全达到五星的酒店！
於 2018 年 10 月住了 3 晚
Mohamed Ibrahim 於 2018年11月6日的回應
Dear valued guest, Thank you for your kind review of the Renaissance Cairo Hotel. I was very pleased to read such positive comments about our staff and the service provided by them and I will certainly pass your positive feedback. Our aim is to make sure that all our guests have the most enjoyable stay and I am very pleased that we have achieved this. Once again, I do appreciate you sharing your comments. Meanwhile, the team and I would be more than happy to welcoming you back to the Renaissance Cairo Hotel in the near future. Sincere regards, Mohamed Ibrahim Front Office Manager

10/10 優異

Hossam

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very welcoming and helpful staff, I loved their customer service😊
於 2024 年 2 月住了 2 晚
Mohamed Ibrahim 於 2024年2月29日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

YIGIT

Good
於 2024 年 2 月住了 4 晚
Mohamed Ibrahim 於 2024年2月29日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Osman

於 2023 年 12 月住了 2 晚
Mohamed Ibrahim 於 2024年1月24日的回應
Dear valued guest, Thank you so much for sharing your experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 不錯

Grace

於 2023 年 12 月住了 2 晚
Mohamed Ibrahim 於 2024年1月24日的回應
Dear valued guest, Thank you so much for sharing your experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 不錯

Eric Ivan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Mohamed Ibrahim 於 2024年1月24日的回應
Dear valued guest, Thank you so much for sharing your experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Khaled

於 2023 年 12 月住了 2 晚
Mohamed Ibrahim 於 2024年1月24日的回應
Dear valued guest, Thank you so much for sharing your experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Angela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location
Great hotel. Very security conscious. Friendly helpful staff. Comfortable rooms. Great outdoor area. Close to the pyramids.
於 2023 年 10 月住了 1 晚
Mohamed Ibrahim 於 2024年1月24日的回應
Dear valued guest, Thank you so much for sharing your experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 不錯

mahmut

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Mohamed Ibrahim 於 2024年1月24日的回應
Dear valued guest, Thank you so much for sharing your experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

faisal

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 3 晚
Mohamed Ibrahim 於 2024年1月24日的回應
Dear valued guest, Thank you so much for sharing your experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 不錯

Fred (Sacramento)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Hotel seemed to lack staff. Had to wait for a lot of things. Definitely cators to the wealthy.
於 2023 年 10 月住了 1 晚
Mohamed Ibrahim 於 2023年11月1日的回應
Dear valued guest,Thank you for your feedback .Feedback such as this is important to the success of our hotel and I am glad you have brought your concerns to our attention and we have taken sincere actions to avoid same situations from reoccurring again and I look forward to welcoming you on your next visit.Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Anis

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 5 晚
Mohamed Ibrahim 於 2023年9月24日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Salam (Highland Park)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service, very nice and helpful staff. Pleasent swimming pool area and good reasonably priced food
於 2023 年 8 月住了 1 晚
Mohamed Ibrahim 於 2023年9月10日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Joseph (Friendswood)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Egypt is avery different experience and place to be but the property did make sure its residents were in a safe environment. The was nice and courteous.
於 2023 年 8 月住了 3 晚
Mohamed Ibrahim 於 2023年9月10日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 22 晚
Mohamed Ibrahim 於 2023年8月13日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Nisha

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I just stayed here for a few hours during a layover and loved this place so much! It was comfy, they had excellent customer service and was easy to get to. The only cons were I didn’t realize the shuttle for airport pickup had to be arranged days in advance- so I caught a taxi. Also the water in the room wasn’t very hot - I let them know this during checkout and they said they’d take it up with management. The only other thing is I believe you have to call to reserve your pet before hand and it is almost impossible to get through when you are calling from abroad.
於 2023 年 8 月住了 1 晚
Mohamed Ibrahim 於 2023年8月8日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay! Everything was pleasant. Cleanliness, breakfast, staff....
於 2023 年 7 月住了 4 晚
Mohamed Ibrahim 於 2023年8月8日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Anis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚
Mohamed Ibrahim 於 2023年8月8日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

LONG

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚
Mohamed Ibrahim 於 2023年8月8日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Muhannad

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚
Mohamed Ibrahim 於 2023年7月30日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Muhannad

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚
Mohamed Ibrahim 於 2023年9月10日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

ANNI

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a great stay at the hotel. The rooms were spacious and spotless, with great décor and crisp bed sheets. The breakfast buffet was delicious, with huge variety of options. The staff were attentive and went out of their way to ensure that we were comfortable. I wouldn’t have seen the best of Cairo without the help of their amazing navigator Abdo. He was helpful in every away!!! Thumbs up Abdo and thank you for your hospitality. Looking forward to visiting your hotel again soon.
於 2023 年 7 月住了 2 晚
Mohamed Ibrahim 於 2023年7月25日的回應
Dear valued guest,Thank you for such a wonderful review. I was so pleased to read so many different positive comments from you.The hotel team is all extremely passionate about delivering consistent high standards of guest service at all times.Meanwhile, I will be certain to pass your comments on to all the team, who will feel very proud to hear your compliments.Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Nancy M

於 2023 年 7 月住了 4 晚
Mohamed Ibrahim 於 2023年8月8日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Henry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bon rapport qualité prix
Hôtel avec belle piscine ,service parfait excellent
於 2023 年 7 月住了 5 晚
Mohamed Ibrahim 於 2023年7月12日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Adil

讚好：整潔度和住宿狀況
於 2023 年 6 月住了 8 晚
Mohamed Ibrahim 於 2023年7月9日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 不錯

David

多人同遊
於 2023 年 6 月住了 2 晚
Mohamed Ibrahim 於 2023年7月3日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Rani

讚好：整潔度、職員與服務和住宿狀況
We enjoyed our stay at this 5 star hotel. Building itself looks like new. Nice pool with bar. Friendly and professional staff.
於 2023 年 6 月住了 3 晚
Mohamed Ibrahim 於 2023年7月3日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

6/10 一般

Mehmet

於 2023 年 6 月住了 3 晚

10/10 優異

Osman

於 2023 年 6 月住了 2 晚
Mohamed Ibrahim 於 2023年6月25日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Farouk

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 4 晚
Mohamed Ibrahim 於 2023年6月25日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Simon

讚好：整潔度、職員與服務和住宿狀況
Het personeel is heel vriendelijk en netjes. Kamer was heel mooi en een fijn bed en de badkamer fantastisch! Een heerlijk zwembad en lekker ontbijt.
於 2023 年 5 月住了 2 晚
Mohamed Ibrahim 於 2023年6月1日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Ahmed

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
Mohamed Ibrahim 於 2023年6月1日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Jennifer

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Super safe. We got there very early and they easily checked us in. Great place and so beautiful. Transport shuttle was a plus and the guy was extremely nice.
於 2023 年 4 月住了 3 晚
Mohamed Ibrahim 於 2023年5月28日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Abdulrahman

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was very nice hotel with friendly staff and quite also it’s near Airport
於 2023 年 5 月住了 3 晚
Mohamed Ibrahim 於 2023年5月28日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

2/10 很差

Wildith

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 4 晚

4/10 欠佳

Laura

多人同遊
讚好：整潔度和住宿狀況
The hotel is a wedding and reception venue on he grounds next to the pool, right outside our window. Does not make for a peaceful evening or ability to sleep.
於 2023 年 3 月住了 2 晚
Mohamed Ibrahim 於 2023年3月26日的回應
Dear Valued guest Thank you for taking time to share with us your comments about your stay at Renaissance Cairo Mirage CityFirst of all let me express my deep apology for the inconvenience that you encountered during your stay, I would like to assure you that all your comments was shared with the hotel management and corrective measurement start to be on place.Once again thank you for your comments that helped us to raise our level of service to meet your expectation on your next visit I do sincerely hope we have the opportunity to welcome you back in the near future.Sincere regards,Mohamed Ibrahim Front Office Manager

4/10 欠佳

Abdullah

商務旅客
讚好：整潔度
不滿：職員與服務和住宿狀況
It was a bad experience in general
於 2023 年 3 月住了 6 晚
Mohamed Ibrahim 於 2023年3月16日的回應
Dear valued guest,Thank you so much for taking time to share your comments with us, as a management team we already communicated your feedback and have taken sincere actions to avoid same situations from reoccurring again, we are waiting for your next stay at Renaissance Cairo Mirage city to give you an enjoyable and memorable stay Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Ghormalah (Riyadh)

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall excellent I like the staff, especially Nader at reception and housekeeper shiama 👍👍👍
於 2023 年 3 月住了 3 晚
Mohamed Ibrahim 於 2023年3月12日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

6/10 一般

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Magnifique MAIS GROS TRAVAUX bord de piscine !!!!
Superbe hôtel vraiment beau majestueux ,personnel agréable ,extérieur magnifique : MAIS EN TRAVAUX…. Donc marteaux piqueurs en bord de piscine TOUTE la journée …HÔTEL.COM aurait dû s assurer de ce gros point noir qui ne date pas d hier au vu du prix des chambres !!! Et qui va durer selon l hôtel …
於 2023 年 2 月住了 2 晚
Mohamed Ibrahim 於 2023年3月5日的回應
Dear valued guest,Thank you for your feedback .Feedback such as this is important to the success of our hotel and I am glad you have brought your concerns to our attention.we are waiting for your next stay at Renaissance Cairo Mirage city to give you an enjoyable and memorable stay Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Norman

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing staff at the breakfast hall and the gym is great. Really worth the visit.
於 2023 年 2 月住了 5 晚
Mohamed Ibrahim 於 2023年3月5日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Salma

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I liked the hotel, location is great
於 2023 年 2 月住了 1 晚
Mohamed Ibrahim 於 2023年3月5日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Janan

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 2 月住了 1 晚
Mohamed Ibrahim 於 2023年3月16日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

Angelo (Lithonia)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was my husband and I first visit to Cairo Egypt and we loved it. The renaissance is in a safe area and I loved how the added security coming into the hotel and through the front doors. I felt safe. Pool was gorgeous and the cuisine was great but different. Love they had America food to choose from as well. We will return to this hotel and fabulous city. Thank Egypt for the welcome.
於 2023 年 2 月住了 6 晚
Mohamed Ibrahim 於 2023年2月21日的回應
Dear valued guest,Thank you for such a wonderful review. I was so pleased to read so many different positive comments from you.The hotel team is all extremely passionate about delivering consistent high standards of guest service at all times.Meanwhile, I will be certain to pass your comments on to all the team, who will feel very proud to hear your compliments.Sincere regards,Mohamed Ibrahim Front Office Manager

6/10 一般

Viena

於 2023 年 2 月住了 2 晚
Mohamed Ibrahim 於 2023年3月12日的回應
Dear valued guest,Thank you for your review of the Renaissance Cairo Hotel.I eagerly hope we will have an opportunity to welcome you back to the Renaissance Cairo Hotel.Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

YIGIT

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very clean
於 2023 年 1 月住了 6 晚
Mohamed Ibrahim 於 2023年2月2日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 不錯

Hilal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 2 晚
Mohamed Ibrahim 於 2023年1月25日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay!
Enjoyed the room and all services. Food was great and staff was very friendly and helpful.
於 2023 年 1 月住了 2 晚
Mohamed Ibrahim 於 2023年1月15日的回應
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

6/10 一般

真實旅客

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
A good hotel but staff needs training
Staying at this hotel was a good experience overall, but if you get a room at the back, I would advise against it. I was given a room at the back and all I could see from the window was a wall, which I didn't like because I prefer natural light coming into my room. When I asked to change the room, the man at reception was vulgar and said that this is a business hotel, so what was I going to do with a view. After much insistence, they eventually changed the room, but I didn't appreciate their attitude. Furthermore, if you need to print something, they will charge you an exorbitant amount for colour printing, as if you were asking them to print a portrait.
於 2022 年 10 月住了 4 晚
Mohamed Ibrahim 於 2023年1月15日的回應
Dear Valued guest Thank you for taking time to share with us your comments about your stay at Renaissance Cairo Mirage CityFirst of all let me express my deep apology for the inconvenience that you encountered during your stay, I would like to assure you that all your comments was shared with the hotel management and corrective measurement start to be on place.Once again thank you for your comments that helped us to raise our level of service to meet your expectation on your next visit I do sincerely hope we have the opportunity to welcome you back in the near future.Sincere regards,Mohamed Ibrahim Front Office Manager