2/10 糟糕
Sergio，Escazú, Costa Rica
与家人出行
2020 年 12 月 1 日
满意：员工和服务，清洁度
不满意：服务设施
The cabin was SUPER clean and of a great size, very comfortable but no hot water and no plates, silverware or cups. We had asked to have ice in our cabin upon our arrival and they forgot. The grounds need major renovations, run down and dirty. We went for breakfast at 8 am an the kitchen was closed, kitchen staff arrived at 9:05am and started preparing breakfast and we finally broke fast at 9:45am. The wait staff was extremely nice and pleasing and the breakfast was plentiful, tasty and the coffee was great. After breakfast we reconsidered staying at the hotel to enjoy the peace and serenity of the beautiful surrounding nature and views.
We originally paid for a two night getaway but we did not spend the day or stay the additional night as the "resort" is also a local weekend hangout for locals. By 11am the "resort" was packed with more than 100 people (WITHOUT MASKS) roaming all the common areas making it impossible to enjoy the natural scenery of the place. We witnessed young people all over the grounds smoking weed, underage kids drinking beer in bottles near the pool, a total disaster! If you want to relax DO NOT COME HERE. We felt very uncomfortable and immediately asked for a refund and the attendant without hesitation gave us a cash refund.
It is truly a shame that this happened as the staff was incredibly nice and accommodating. Sadly, they are allowing very large groups of locals use the ground as a party place and we had no place there.
Sergio
2020 年 11 月入住 2 晚