「Lovely hotel, the rooms were spacious and very clean, the staff was wonderful and incredibly patient and helpful with the clients.
The restaurant was quiet, the food was delicious and the priced were really good.
The staff of both the hotel and restaurant were BY FAR the best asset of the hotel. I would definitely book this hotel next time I visit to Cali.」
「This was absolutely breath taking. The scenery is to die for. The trip to the river is a must. Shout out to our tour guy Juan and Natalia the receptionist. She made everything so easy. This trip is exactly what I needed. 」
「El aire acondicionado no funcionaba y hacía demasiado calor en el cuarto , el roof top lo cerraron a las 12 am y no a las 3 am como dicen en el hotel , tampoco informan que estaban haciendo arreglos de mampostería desde las 7 am , la recepcionista no tiene buen servicio al público」
「No tienen colchones las camas son espumas super duras al igual que las almohadas, y las sabanas manchada y rota.
hay que caminar 10 mn a la recepción con maletas porque no hay forma de llegar a la recepción con carro al menos para descargar.
La comida deja mucho que desear por el precio,
En el desayuno, el cafe negro porque no habia leche desde el dia anterior. (Terrible)
Tampoco habia elección.
Lastima hotel bonito , agradable y muy natural. Pero muy mala administrqcion.
」
「On the first day of checking in the elevator was out of service so had to carry luggage up 3 flights if stairs. No hot water in bathroom during the entire stay!! The responded you must let it run 10 minutes. So after 45 minutes still NO hot water! In addition, the wood vanity at the sick was rotted and clearly with fungus growing into the wood. Lastly , absolutely NO hotel telephone service…they communicated with guests via WhatsApp only! This hotel is one of the most expensive in the city...