“They put us in the wrong room. We paid for a larger room but only in the morning did the receptionist advise us of her mistake.
The room was comfortable and clean but I did slice my finger quite deeply on a broken tile around where a new shower head was installed. It was like a razor and needs to be fixed. We should also get a refund of the difference between the room I booked and the standard roomI received.
It is quiet, bed is comfortable and the air-conditioning works well.”
“I stayed for three nights after a hospital visit.
There were cockroaches everywhere and all the surfaces were dusty - I told the manager about it and she did not seem surprised or upset by this. Didn't even apologize. (I slept with a boot next to me to kill them).
I had booked this particular stay before I got emergency flown to MKY for surgery and even though I paid in full and stayed 3 full nights after my release, she refused to credit / refund the stay that was booked for the days I was……
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