Hi, we are sorry your experience was not great. The apartments are indeed very nice. Unfortunately we are not always aware if utensils such as a frying pan is missing - we have of course replaced, now that we have been made aware. Carparking in apartments is often tricky first time in, however we have reviewed and improved the instructions given that we have received a comment. Our linen providers are usually exceptional, so hearing of clean sheets provided with a stain/s is not great. Thankfully a rare occurrence, however we have noted this with the linen providers. All dishwashing and laundry liquids/powders are provided in single use satchels. It seems a previous guest may have left a bottle so we have had it removed and ensured plenty of stock in the apartments. We do thank you, as we can not improve and remedy these situations when they do occur. Appreciate you pointing them out, enabling us to ensure we always have measures for continuous improvements. Kind regards...

Thank you very much for your message!Its really great to hear you had an enjoyable stay!

I'm sorry about the confusion Narelle but hope you enjoyed Canberra while you were here.You booked and paid with Expedia so they would be the ones to send you a receipt. It may be amongst the initial paperwork they sent.Kind regardsNarelle

I am so sorry to hear this Lyudmila. The apartment you stayed in will be booked for a full spring clean.Kind regards

Hello CaitlynThank you so much for pointing out these issues. I will have them tended to. I hope you enjoyed Canberra.Kind regardsNarelle

Thnak you for that feedback - we will investigate this and amend

Thank Marcus for your review . Hope you come again sometime Regards Citystyle

Hi Leo Thank you for your review , we appreciate your comments and will certainly take those on board - particularly about a fan for those people who may require it . There is a exhaust fan in the bathroom , which is meant to come on when light switch is turned on - so we will investigate this . many thanks again for your feedback Citystyle.

Hi Michelle, We are extremely embarrassed by the review, this is certainly not our usual standard. It is extremely disappointing that this is what you encountered. Citystyle

Thank you for taking the time to give us such a lovely review. Never easy travelling with a newborn so I'm glad you found our accommodation suited your needs. We look forward to welcoming you back in the future. Kind regards, Emma

What a lovely review. We are thrilled you enjoyed your stay with us and look forward to welcoming you again when you are next in Canberra. Many thanks, Emma

Thank you for taking the time to review Citystyle. Glad you enjoyed your stay with us and we look forward to welcoming you back when you are next in Canberra. Kind regards, Emma

Thank you for your review. We hope we can assist you with your accommodation needs when you are next in Canberra. Kind regards, Emma

Thank you so much for the lovely review. We're glad you found Citystyle for your accommodation and hope we become your home away from home when visiting Canberra. Many thanks, Emma

Thank you for taking the time to review Citystyle. It's always lovely to hear that our guests have enjoyed their stay and found the check in procedure straight forward. I look forward to welcoming you back. Kind regards, Emma

Thank you for your review Krystal. Very pleased that the apartment met your needs. The building has air filter technology to ensure moisture in the apartments is kept to a minimum. After turning the bathroom light on, the system kicks in and then runs for a further 15 minutes after you have turned the light off. This may have been the noise that you heard in the apartment. I do apologise if this was an issue. Hopefully we can assist you with accommodation when you are next in Canberra.

Hi Paul. Thank you for taking the time to review Citystyle. I'm glad your overall experience was good, but I do apologise for the negative issues with your apartment. In Belconnen, the fan in the bathroom should automatically switch on. Obviously there is an issue and I will have this fixed immediately. The shower door is another maintenance issue I will resolve. I hope we are able to assist you with accommodation when you are next in Canberra. Kind regards Emma

Thank you for taking the time to review Citystyle Executive Apartments

Thank you for such a lovely review. I am thrilled you enjoyed your stay and we look forward to welcoming you back when you are next in Canberra.

Hi David. Thank you for taking the time to review Citystyle. I look forward to welcoming you back when you are next in Canberra. Emma

Thank you for such a lovely review. We are always happy to help and we very much look forward to welcoming you back. Kind regards Emma

Thank you for taking the time to review Citystyle Apartments - Belconnen. We are thrilled that you enjoyed your stay and hope you choose to stay with us on your next trip to Canberra. Kind regards, Emma

Hi Robyn. Thank you for such a lovely review. We are thrilled that you enjoyed your stay and we look forward to welcoming you back on your next trip to Canberra.

Thank you for reviewing Citystyle and I'm glad that on the whole you enjoyed your stay. I'm very sorry that one of the beds was missing an electric blanket. I will have that issue resolved as soon as possible. I look forward to assisting you when you are next in Canberra.

Hi Nicola. Thank you for taking the time to review one of our Belconnen Apartments. Very glad that you enjoyed your stay and found the location close to shops and restaurants. Sorry that there was difficulty with the internet. It is something that we are working with the Building Manager to ensure this doesn't occur in the future. We look forward to welcoming you when you are next in Canberra