Canberra Canberra Reptile Zoo Hotels

"Loved the location, apartment was clean. Free of bad odour which I have experienced in few of my stays. Overall, great experience. "

"I stayed at the hotel for two nights. My arrival day was fine but the next day I had to change my room three times. The first room had a faulty air conditioning unit that was leaking water like a tap. This ruined my expensive slipper. I reported the issue to the morning receptionist on the 12th of March. She was incredibly rude and told me to change the room immediately, which was around 9 am. However, I had an appointment scheduled for around 10 am and needed to be ready and leave. I asked if I could change the room in the afternoon but she refused, said either change the room now or use a fan. I was very upset and managed to change the room. After my appointment, I returned to the hotel and took a rest. Afterwards, I put all my dirty clothes in the washing machine but it wouldn’t work. I was so frustrated and again I informed the receptionist. She changed my room again. On the arrival day, when I was checking bed before use, I saw hair on the bed. I would not recommend this hotel or use ever. I travel a lot and throughout my travels history I never had any issues like these."

"I was asked to sign a document and return it but no pen was available. No pen with keys, no pen in the room. The tea caddy where the spoon was stored was very dusty. Everything else was great. Thanks. "

"Great room excellent location "

"Really spacious place, really great for big groups of people. "

"It was amazing everything "

"Great place for our stay. Super clean and great facilities. "

"Overall first impression appearance is good, house appears neat and tidy. However does not match photos Positives- Lovely quiet area; Beds very comfortable & bedrooms all very spacious. Had issue connecting to wifi which we contacted Stayz about, Owner quick to make contact & rectify for us. Living room spacious with enough seating areas. Bathroom clean & tidy.Negatives - Lounge chairs have seen better days & the edges of the seating cushions were extremely dry and rough. The rug in the lounge room on appearance is clean however when you sit on it, it clearly has not been cleaned properly for a long time as it was full of food crumbs etc, for hygiene reasons it should probably be replaced. The kitchen supplies were hit and miss, we had 2 drinking glasses for 3 people for 11 nights. Basic cooking utensils missing like vegetable peeler, Egg flipper, a knife sharpener as the knives could do with a sharpen etc. Washing machine was jam packed with washing (linen)which we assumed to be clean, however not sure so we left all in the laundry tub. Vacuum did not suck, cld find no blockage. There were no instructions for how to use the aircon (the screen on the remote was also partly blacked out so you couldn't see what setting you were on), the TV, microwave etc. The outdoor area has not been cleaned for a long time, full of weeds, very old leaves, needs a good sweep, one weed came up to my hip! Cld not sit out there to relax."

"Comfortable enough & convenient location but the house & amenities are quite worn & shabby. Not very well equipped for the number of guests. "