10 間餐廳；供應午餐、晚餐；海鮮
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坎昆萬豪全包度假村的評價

4.5 out of 5
坎昆萬豪全包度假村
Boulevard Kukulcan, Retorno Chac L-41, Zona Hotelera, Cancun, QROO

評價

9.0

卓越

10 分評分，優異；1004 則評價中有 696 則" "
8 分評分，不錯；1004 則評價中有 170 則" "
6 分評分，一般；1004 則評價中有 49 則" "
4 分評分，欠佳；1004 則評價中有 42 則" "
2 分評分，很差；1004 則評價中有 47 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Yiran

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The services were amazing
於 2022 年 6 月住了 7 晚

10/10 優異

Bhavya

Excellent staff
於 2024 年 4 月住了 3 晚

10/10 優異

RAFAEL ADEA

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff are great
於 2024 年 4 月住了 3 晚

10/10 優異

Randy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The staff were outstanding. The conversion to All Inclusive excellent.
於 2024 年 4 月住了 4 晚
Ariadne 於 2024年4月29日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

8/10 不錯

Pedro Pablo

家人同遊
讚好：整潔度、職員與服務和設施服務
No tiene estacionamiento, lo cual es un gran inconveniente si decides ir en auto propio o rentado.
於 2024 年 4 月住了 2 晚
Ariadne 於 2024年4月29日的回應
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 優異

Marie Ioane

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The pool and hot tub are open until 11:00PM which is not very common in other resorts.
於 2024 年 4 月住了 3 晚
Ariadne 於 2024年4月26日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 一般

María Teresa

家人同遊
讚好：整潔度、職員與服務和設施服務
No me avisaron que estaba en remodelación antes de pagar mi reserva y ppr tal motivo no contaba con todos los servicios ofrecidos como estacionamiento, gym y spa.
於 2024 年 4 月住了 1 晚
Ariadne 於 2024年4月25日的回應
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

8/10 不錯

Miguel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Just renovated, Beautiful, perfect size all inclusive resort,
於 2024 年 3 月住了 5 晚
Ariadne 於 2024年4月25日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

4/10 欠佳

Mina

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 5 晚
Ariadne 於 2024年4月25日的回應
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 優異

Kawsar

讚好：整潔度、職員與服務和住宿狀況
Everything was great but the only down point was that the kids area was under renovation
於 2024 年 4 月住了 3 晚
Ariadne 於 2024年4月25日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 優異

Hiroko Arita

家人同遊
讚好：整潔度、職員與服務和設施服務
The resort was under major construction.
於 2024 年 4 月住了 6 晚
Ariadne 於 2024年4月22日的回應
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

8/10 不錯

HAMID NAWAZ

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Food options were limited and not good. Only two restaurants were worth eating in, Mexican and Japanese. Other places to eat can not be called restaurants.
於 2024 年 4 月住了 5 晚
Ariadne 於 2024年4月22日的回應
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 優異

Marie

親子同遊
讚好：整潔度、職員與服務和設施服務
Hotel is under renovation, however, our family had great time and we really enjoyed our stay. Staff were so nice and they're so accommodating. Excellence service especially Leonardo, Froylan and the rest of the team in Hana's Restaurant. Francisco from the Pool side. Rocedes from Bellman. And rest of the restaurant team, everybody, did an excellent job. Thank you, Marriott All inclusive Cancun.
於 2024 年 4 月住了 3 晚
Ariadne 於 2024年4月19日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 一般

Svetoslav (Irvine)

親子同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
We visited the hotel in the beginning of April 2024. There was a lot of construction going on. The children's pool and the slide were closed, which was quite disappointing as this was a major reason we selected this hotel over others. The main pool is too deep and too cold for children. There were other issues related to the construction, such as limited restaurant options. Other than that the hotel is OK. The staff is friendly and attentive, the food and drinks were OK for an all-inclusive. You can walk to the adjacent JW Marriot hotel, which has some additional restaurants (pricey, not included). And of course the beach is great and the color of the sea is beautiful. Despite all the problems, we still had a relaxing vacation. Beware of the ATM in the lobby. I used it to withdraw some cash and a few days later there were fraudulent attempts to charge my debit card. If you need pesos, it's better bring some dollars and exchange at the front desk.
於 2024 年 4 月住了 7 晚
Ariadne 於 2024年4月19日的回應
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

4/10 欠佳

YOUNGHOON

讚好：職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 5 晚
Ariadne 於 2024年4月22日的回應
Thank you for taking the time to share your rating with us! Your feedback would help us to improve our services in order to create a better experience for you.We hope you can visit us again soon, Sincerely,

4/10 欠佳

Kirk

伴侶同遊
不滿：整潔度和住宿狀況
於 2024 年 4 月住了 6 晚
Ariadne 於 2024年4月18日的回應
Thank you for taking the time to share your score about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

4/10 欠佳

sterling t (fayetteville)

讚好：整潔度和職員與服務
The staff here is amazing. Shout out to Mikel, Angie, Andy, for being kind and fun. Pablo working around the pool is top notch. What is killing this place is the food. Two restaurants open for dinner for 7 days is real drag and the food was not good. We nearly starved out. Breakfast is the best of it. Ceviche at the pool is great but you can't live on it twenty four seven. The construction there is still pretty heavy duty. When this is running at capacity it's going to be a train wreck.
於 2024 年 4 月住了 7 晚
Ariadne 於 2024年4月18日的回應
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

2/10 很差

Martin

不滿：整潔度、職員與服務和住宿狀況
Marriott Cancun hotel experience I wanted to surprise my wife with an incredible experience, found out on the internet add that said recently opened march 2024 so great a new hotel recently remodeled, at no point they said anything about construction. We arrived beautiful lobby, they said it was all inclusive, we wanted to eat they mentioned they had Japanese restaurant hibachi and sushi, I was starving and said I wanted sushi, they told us that was closed indefinitely the sushi , and hibachi was opened but said no more reservations was full and needed 1 day in advance , we walked by and only 3 tables of people, I told my wife in Spanish complaining of the bad service and a waiter told us they were empty that we could come in when in reception they told us no Room was super nice but smelled like paint and glue we got dicy we had a nice view when I opened balcony could see gazebo close to water and construction workers laying in floor like sleeping that was my view, next morning around 7/7:30 am I could her noises, hitting hammers, guys laughing, my door shaking like someone trying to open, so I got out tons of construction workers in halls, all adjacent rooms opened guys painting, hammering, chatting, look very bad went down to the buffet I go to Cancun and playa all the time this time I paid almost $700 a night expected an amazing buffet, all restaurants when I go have this incredible tables with tons of exotic fruits and food, smoked salmon, prosciutto my surplice was that
於 2024 年 4 月住了 2 晚
Ariadne 於 2024年4月18日的回應
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 優異

Crystal

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Ariadne 於 2024年4月17日的回應
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

2/10 很差

Julie

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
I've never left a review before but this one, I felt inclined. They were dishonest about the amount of construction that's being done on-site. Constructions are quite everywhere. Very loud construction from early in the morning, throughout the day, and sometimes late at night...it's impossible to rest! Half of the resort is not open yet & closed due to construction. You see it all from your room, from the pool, from the lobby... To make things worse, it rained one day we stayed & rain leaked everywhere - main lobby, restaurants, etc... I'm sure the resort will be wonderful once it's fully open but now is NOT the time to go. It looked like they won't be finished until at least end of the summer. Plus side? Whatever is open is quite nice, and the food and performances at the Mexican Restaurant (Casa Madre) is good.
於 2024 年 4 月住了 5 晚
Ariadne 於 2024年4月17日的回應
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 優異

MERRILYNN

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Just came back from a 5 day stay at the Marriott. Although some renovations are still underway we had an excellent experience! We were never disturbed by the construction noise. The entire staff was attentive and pleasant. They had plenty of planned activities for the children because camp kids was not open. I never heard one complaint from any child that they were board! They also had a full day of activities for adults as well! Special shout out to Pablo! He was amazing! He took great care of us and all the guests! I would love to come back once the renovations are complete! The hotel is already beautiful and it will stunning once completed.
於 2024 年 4 月住了 1 晚
Ariadne 於 2024年4月17日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 優異

Kevin

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Absolutely beautiful resort. Very Clean , good food , well maintained. Highly recommend this place.
於 2024 年 4 月住了 1 晚
Ariadne 於 2024年4月17日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 優異

Eric Scott

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gee service especially Manuel a waiter who works the morning breakfast…hard worker who gave us great service And all the door greeters…
於 2024 年 4 月住了 6 晚
Ariadne 於 2024年4月17日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 優異

HAYDELIN

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed our stay at this hotel. Stafff was great
於 2024 年 4 月住了 5 晚
Ariadne 於 2024年4月17日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 優異

Reina V

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My husband and I loved our stay. Everyone was extremely nice and the food and drinks were great. Great for families and couples that value calmness and peace.
於 2024 年 4 月住了 3 晚
Ariadne 於 2024年4月10日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

4/10 欠佳

Gabriela (Villa Park)

讚好：職員與服務
不滿：住宿狀況
於 2024 年 3 月住了 5 晚
Ariadne 於 2024年4月9日的回應
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 優異

Husen

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All the staff are very friendly and helpful.
於 2024 年 3 月住了 5 晚
Ariadne 於 2024年4月1日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 一般

Grace

讚好：整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Ariadne 於 2024年4月1日的回應
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 優異

Hyun Mook

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Recently renovated the rooms are clean and new.
於 2024 年 3 月住了 5 晚
Ariadne 於 2024年4月1日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 一般

José Angel

讚好：職員與服務
Estaba en remodelación la mitad del hotel, ruido y sucio por la remodelación
於 2024 年 3 月住了 6 晚
Ariadne 於 2024年4月1日的回應
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 優異

Adam Robert (Eagan)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Simply perfect. Great staff. Great rooms. Great food. Great drinks. There’s nothing we’d change.
於 2024 年 3 月住了 5 晚
Ariadne 於 2024年3月28日的回應
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 優異

Rachel

於 2022 年 12 月住了 1 晚

4/10 欠佳

JOSE

家人同遊
讚好：整潔度
La van a remodelar y pues es por eso que no esta al 100
於 2023 年 3 月住了 4 晚

10/10 優異

Takouhi Anne Kersten Galen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful property, the service was amazing the views were the BEST!
於 2023 年 3 月住了 6 晚

4/10 欠佳

Kristina

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
LIKE: the property was located in the middle of the hotel zone and was a bus ride to everywhere. there was not enough affordable restuarants within walking distance. most of the restaurants were "fancier" DISLIKE: concierge was not knowlegeable about the location of the hotel in reference to our excursions (e.g. they didn't know how to get 13.5KM on the hotel zone and suggested we take a taxi which cost 20 US dollars when we could have walked a KM and/or bus for one US dollar)
於 2023 年 3 月住了 4 晚

10/10 優異

daryl

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Incredible experience
於 2023 年 2 月住了 8 晚

10/10 優異

Sharisse

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Facility was clean, food choices were great. Beach beautiful.
於 2023 年 3 月住了 3 晚

10/10 優異

Angela E.

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place and very helpful and friendly staff. Only negative was the spa was closed and I really wanted some services.
於 2023 年 2 月住了 7 晚

10/10 優異

SHAUN PAUL

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
The food was very good. The staff is wonderful.
於 2023 年 2 月住了 7 晚

10/10 優異

Grace

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was clean . Great food and amenities . Had a room with a killer view ! All in all, enjoyed our stay there . Also price was reasonable .
於 2023 年 3 月住了 3 晚

2/10 很差

真實旅客

多人同遊
不滿：職員與服務、住宿狀況和客房舒適度
Mye støy på hotellet. Eldre rom. Ikke god service. Helt Ok uteområde. Bør forvente mer i forhold til hva du betaler.
於 2023 年 3 月住了 3 晚

10/10 優異

Joan C

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A beautiful clean friendly place to vacation
於 2023 年 2 月住了 8 晚

10/10 優異

marites

家人同遊
讚好：職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 3 晚

10/10 優異

Melody

於 2023 年 3 月住了 3 晚

2/10 很差

Natasha

於 2023 年 3 月住了 1 晚

8/10 不錯

Lisa

讚好：整潔度和設施服務
Nice property. A little outdated. They are getting ready to close for renovations.
於 2023 年 2 月住了 1 晚

10/10 優異

Sarah

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I just returned home from my fifth time at this property. I have always enjoyed the layout the view its charm and the staff has always taken care of us.. A few changes I noticed from my last visit was the breakfast menu in the restaurant downstairs restaurant layout went from spectacular to much smaller and the cost stayed the same. We always had the breakfast each morning and were looking forward to all of the options even if we didn’t take advantage of them. We never minded spending $30 per person each day because the options were amazing. Also when I called down for coffee service to the room they said we had to come down to get it or brew single cups in the room. We always had been able to get a carafe of morning coffee delivered in the mornings. I hope restaurant selections will be updated. I was not happy with the Polynesian restaurant steak meals or the food at the Thai restaurant. Also when I tried calling the room service option from the room no one answered so I had to always call the hotel operator. I understand the resort is renovating until 2024. I would hope that return guests like myself would have been surveyed and their opinions taken into consideration before any other changes are made to the property. I would love a chance to visit the property before the grand public reopening to experience the new resort! Thanks!
於 2023 年 2 月住了 4 晚

2/10 很差

Domenic

讚好：設施服務和住宿狀況
不滿：整潔度和職員與服務
Terrible , not worth the money
於 2023 年 2 月住了 1 晚

10/10 優異

ARANTXA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
it was a very nice hotel, several options for dining. the beach area was very nice, staff very friendly
於 2023 年 2 月住了 4 晚

10/10 優異

Will

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was great, food could have been better.
於 2023 年 2 月住了 4 晚