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彭塔帕梅拉卡佩卡納埃森薩渡假村的評價

4 out of 5
彭塔帕梅拉卡佩卡納埃森薩渡假村
La Marina Cap Cana, Punta Cana, La Altagracia

評價

7.4

不錯

10 分評分，優異；183 則評價中有 66 則" "
8 分評分，不錯；183 則評價中有 49 則" "
6 分評分，一般；183 則評價中有 29 則" "
4 分評分，欠佳；183 則評價中有 22 則" "
2 分評分，很差；183 則評價中有 17 則" "

8.4/10 

整潔度

7.6/10 

職員與服務

7.0/10 

設施服務

7.4/10 

住宿狀況

評價

10/10 優異

Rodriguez (Cap Cana )

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautifully experience recommended to go alone with your partner. our anfrition orlando was the best. all very clean and comfortable
於 2020 年 9 月住了 1 晚

10/10 優異

Chris

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cap Cana great hotel
Nice place to stay close to the marina.
於 2020 年 2 月住了 1 晚
Edili Espinal 於 2020年2月23日的回應
YES IT IS, the hotel is close to the marine

10/10 優異

真實旅客

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely wonderful! If you are looking for a quiet & clean place its perfect!
於 2020 年 2 月住了 5 晚
Cristell del Rosario 於 2020年2月17日的回應
Para nosotros es muy importante su comentario, Gracias!

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
於 2020 年 1 月住了 1 晚
Cristell del Rosario 於 2020年1月29日的回應
Gracias por sus comentarios.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and cozy retreat. Very quiet, with private beach.
於 2020 年 1 月住了 1 晚
Cristell del Rosario 於 2020年1月29日的回應
Thanks for your comments, are importants for us!

8/10 不錯

Daniel

讚好：整潔度、住宿狀況和客房舒適度
Tranquilo y bien ubicado
Si la idea es alejarse y estar en silencio este es el lugar perfecto, la piscina está muy bonita mi hijo la disfrutó bastante y la playa esta bien, la mantienen muy limpia y segura. Las habitaciones son cómodas, la cama relajante. Hay un jacuzzi y la habitación tiene cocina y los utensilios, realmente muy práctico. No doy todos los puntos por esos pequeños detalles que me disgustaron bastante: primero el personal es amable.. Muy amable de hecho, pero saben muy poco de la zona, así que no saben recomendar, no hay personas que conozcan de tours y los folletos en el lobby estan viejos. En mi habitación faltó el agua caliente, lo solicite una vez y lo repararon de inmediato, sin embargo, al otro día volvió a fallar y no hicieron el mínimo intento de repararlo o cambiar mi habitación.. No les importó. Tuve un problema de parqueo con un inquilino propietario, el hotel me asignó un espacio que ya era privado avise del problema y me asignaron otro. Además no había desayuno ni restaurante, ofrecían un traslado gratuito a uno cercano, no fuimos pues no tuvimos tiempo. Lo recomiendo para los que pasan la mayor parte del tiempo fuera del hotel y llegan a este a descanzar y pasar un rato de descanso en la piscina.
於 2019 年 12 月住了 4 晚
Cristell del Rosario 於 2020年1月29日的回應
Muchas gracias por su comentario Sr. Daniel, tomaremos en cuenta sus sugerencias para la mejora de nuestros servicios.

10/10 優異

Ignacio

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Cristell del Rosario 於 2019年12月23日的回應
Muchas gracias Sr. Ignacio. Para nosotros fue un placer tenerlo en nuestras instalaciones, esperamos se repita.

8/10 不錯

真實旅客

於 2019 年 12 月住了 2 晚
Cristell del Rosario 於 2020年1月29日的回應
Gracias por su comentario.

4/10 欠佳

真實旅客

不滿：整潔度、設施服務和住宿狀況
於 2019 年 12 月住了 4 晚

10/10 優異

真實旅客

於 2019 年 11 月住了 4 晚
Luz Diaz 於 2019年11月19日的回應
Thanks for your feedback, we hope to have you back soon!

2/10 很差

真實旅客

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 1 晚
Luz Diaz 於 2019年11月19日的回應
We are so sorry your reservation was not as expected, but please, let us know what went wrong for us to take a better care of you next time.

8/10 不錯

真實旅客

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度和職員與服務
Es bonito , las habitaciones comodas y limpias ,buenos colchones, se duerme super bien , la piscina es expectacular y muy bien tratada el agua , algunas areas comunes del parqueo y de otras areas deberias estar mas acogedoras .
於 2019 年 8 月住了 2 晚
Luz Diaz 於 2019年11月19日的回應
Thanks for your comment we appreciate you took the time to give us your feed back and hope to see you soon.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
not a restaurant or lounge on the premises. transportation to rooms from parking lot did not operate late hours
於 2019 年 11 月住了 2 晚
Luz Diaz 於 2019年11月5日的回應
Thank you very much for your feedback, our restaurant is under maintenance for the moment, but we will soon be back up and running, we truly apologize for the inconvenience that this situation might have cost you, be next time we promise will be better, hope to see you soon.

4/10 欠佳

真實旅客

不滿：整潔度和職員與服務
於 2019 年 11 月住了 2 晚
Luz Diaz 於 2019年11月5日的回應
Sorry to see that your stay did not go as planed, please let us know what happened so we can improve for you and our future guests, i hope you give us an other try to change that perception, thank you for your visit.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location and beaches different properties to visit
於 2019 年 9 月住了 2 晚
Essenza Retreats 於 2019年10月1日的回應
Dear guest, Thank you very much for reviewing us regarding your recent stay in our hotel. We are very happy to know that you enjoyed very much our property. We hope to welcome you once again and keep making of your holidays an unforgettable experience. Best regards,

8/10 不錯

真實旅客

於 2019 年 9 月住了 1 晚
Essenza Retreats 於 2019年10月1日的回應
Dear guest, Thank you very much for reviewing us regarding your recent stay in our hotel. We hope to welcome you once again and keep making of your holidays an unforgettable experience. Best regards,

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
The staff is no friendly,the breakfast 😖,they don’t have nothing interesting in this hotel.
於 2019 年 8 月住了 1 晚
María Vargas, Sales & Marketing 於 2019年8月15日的回應
Dear Guest. Although we sincerely regret your disappointment with your stay in our Apart-Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Best Regards,

8/10 不錯

真實旅客

於 2019 年 8 月住了 1 晚
María Vargas, Sales & Marketing 於 2019年8月15日的回應
Dear Guest. Thank you for sharing your feedback on your recent retreat experience among us, our main goal being to ensure we keep on delivering unforgettable vacations. We are eager to have the opportunity to welcome you again in our property.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good properties, stayed in 2 different rooms, very specious and we'll equipped. Minor issues like back door didn't close properly, but overall great stay. It is very quiet, if that is what you are after is perfect. Breakfast is good and staff are nice, it does take a while, you have to wait.
於 2019 年 7 月住了 1 晚
Sales & Marketing Management 於 2019年7月22日的回應
Dear guest, Thank you for staying with us and for your lovely review. We love to know that you had a great vacation with us. We value very much your honest feedback, and we trust next time you visit us, we will totally exceed your expectations Very sincerely,

8/10 不錯

Ty (Seattle)

讚好：整潔度和職員與服務
The property is beautiful, quiet, with a large room and a high ceiling. Gorgeous views. Maria, the front desk attendant was incredibly helpful. The drawback about this place is how far it is from the true center of Punta Cana. It's about 30 minutes away and a taxi to downtown will cost $40 one way. We decided to get a rental car for $70 instead since it has free parking. A few minor things that were bothersome included the fact that there's no phone in the room, the shower did not drain properly, the lock box did not work, the power outlets by the bed did not work.
於 2019 年 7 月住了 2 晚
Sales & Marketing Management 於 2019年7月22日的回應
We love to know that you like our property and that you had a great vacation with us. Please be sure we will recognize María for delivering a great service to you. Thank you for reviewing our resort. We value very much your honest feedback, and we trust next time you visit us, we will totally exceed your expectations. We sincerely hope to have the opportunity of welcoming you back. Very sincerely,

6/10 一般

Enrique Jaime

讚好：職員與服務
於 2019 年 6 月住了 2 晚

6/10 一般

Migue

Bien para una estadia corta
Lugar tranquilo. Con pocos servicios. El desayuno debe mejorar y la formalidad del servicio también.
於 2019 年 6 月住了 2 晚
Sales & Marketing Manager 於 2019年7月10日的回應
Estimada Migue, Gracias por hospedarte con nosotros. Nos agrada saber que disfrutó de nuestras facilidades. Lamentamos no haber podido cubrir sus expectativas referente al desayuno. Su percepción es importante para nosotros y por ello hemos comunicado su comentario al departamento pertinente para hacer mejores que eviten este tipo de reporte en el futuro. esperamos tenerte de vuelta pronto! Cordialmente,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Definitely will recommend this hotel
於 2019 年 6 月住了 1 晚
María Vargas - Sales & Marketing Manager 於 2019年6月25日的回應
Many Thanks! It is always a pleasure! Definitely you can consider us as your second home in Punta Cana! Look forward to see you soon!

8/10 不錯

真實旅客

於 2019 年 6 月住了 2 晚
María Vargas - Sales & Marketing Manager 於 2019年6月25日的回應
Thank your for your review and for trusting us with your stay.

6/10 一般

Federico

讚好：職員與服務
Loe empleados muy atentos y diligentes, muy buena ubicacion . Las habitaciones deben de ser remodeladas y colocar mejores ropas de camas y almohadas .
於 2019 年 6 月住了 2 晚

10/10 優異

Pamela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Coming back!
Wonderful wonderful wonderful Price and service
於 2019 年 2 月住了 1 晚
María Vargas / Sales & Marketing Manager 於 2019年5月16日的回應
Dear Pamela, We would like to start by thanking you for visiting us. We are truly delighted to hear of the wonderful vacation time you had and how much you appreciated our service. Thanks for your consideration of our team’s hard work. We look forward to your next visit. Warm Regards,

10/10 優異

Teresa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 11 晚
María Vargas / Sales & Marketing Manager 於 2019年5月16日的回應
Dear Teresa, What a pleasure it is to hear of your wonderful trip! We look forward to welcome you back at Essenza Retreats in the near future. Warm Regards,

8/10 不錯

Jennifer

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Place to Stay
The rooms are very nice and comfortable. The pool area was very nice. The beach had a lot of seaweed, but it could have been this time of year. Breakfast was good. I stayed on two different occasions and was very pleased overall. The hospitality offered by Maria was awesome. Be sure and visit the API restaurant and beach area - this is included in your stay at Punta Palmera Cap Cana.
於 2019 年 5 月住了 1 晚
María Vargas / Sales & Marketing Manager 於 2019年5月16日的回應
Dear Jennifer, Thanks a lot for your sincere appreciation of our location and services.Thanks for choosing us as your vacation destination for the second time. We are delighted to know of the great experience you had and the outstanding service you received from me. I feel honored by your kind words. Whenever you feel the need to relax and be pampered in a beautiful Caribbean atmosphere, just come visit us again. We will be awaiting your return. Warm Regards,

10/10 優異

真實旅客

於 2019 年 5 月住了 4 晚
María Vargas, Sales & Marketing Manager 於 2019年5月15日的回應
Gracias por elegir Essenza Retreats! esperamos regrese prontamente!

10/10 優異

Virginia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hermoso lugar
Precioso lugar, apartamento muy cómodo y bien equipado. El lugar es muy tranquilo y la piscina maravillosa. El mar es bellísimo, además de que es muy agradable caminar por la playa. Se puede llegar caminandopor la playa a API Beach y a La Marina de Cap Cana
於 2019 年 4 月住了 2 晚
María Vargas Marketing & Sales Manager 於 2019年6月13日的回應
Estimada Huésped, Es un gran placer saber que ha disfrutado plenamente su estadía y que ha apreciado sinceramente nuestro complejo. Gracias por su comentario. Estaremos esperando su regreso en un futuro no muy lejano. Cordial Saludo,

10/10 優異

Victor

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 3 晚
María Vargas Sales & Marketing Manager 於 2019年5月3日的回應
Many Thanks! It is always a pleasure! Definitely you can consider us as your second home in Punta Cana! Look forward to see you soon!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 4 月住了 1 晚
María Vargas - Sales Manager 於 2019年4月11日的回應
Thank your for your review and for trusting us with your stay.

6/10 一般

Victor

讚好：職員與服務和客房舒適度
不滿：住宿狀況
於 2019 年 4 月住了 2 晚
Guest Services 於 2019年4月9日的回應
thank you

10/10 優異

真實旅客

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Is beautiful and the employees is really nice, everything clean and perfect.
於 2019 年 4 月住了 3 晚
Guest Services 於 2019年4月9日的回應
Thank you!

4/10 欠佳

Stacey W.

Look elsewhere
The property was out of the way and it felt like a ghost town. There was a lot of work going on at the property and one whole side of it was in complete disrepair and looked like the work had been abandoned long ago. The beach chairs were all broken. When I brought this to the attention of management they refused to acknowledge that more than the lobby was being repaired. When I walked outside I could look up to other balconies and see holes in them. The parking garage was leaking all over. With all of this being said, I found the resort to be safe and quiet. The kitchen sink was so tiny that it was totally inadequate for washing dishes. Paper towels or napkins were not provided. The tap water was not suitable for drinking which I didn’t know until we arrived. After the cleaning service our room smelled like a dead rat. Marisimo (?) was very kind and helped us with some excursions. He is a great person, which is the only reason for the 2 stars. I don’t believe the price was fair for the resort. I would hesitate to book here again without fully investigating the area and state of the property.
於 2019 年 3 月住了 3 晚

10/10 優異

Hideki

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente ambiente para relajarse y disfrutar de la belleza del mar y del entorno en Cap Cana.
於 2019 年 3 月住了 5 晚
Guest Services 於 2019年4月3日的回應
Muchas Gracias!

10/10 優異

真實旅客

於 2019 年 3 月住了 4 晚
Guest services 於 2019年4月1日的回應
thank you!

8/10 不錯

CLAUDIO

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Most of the beach chairs were damaged and some broken, I had to carry myself one of the pool chairs to the beach because there was no staff available to do so.
於 2019 年 3 月住了 1 晚
Guest Services 於 2019年4月1日的回應
thank you!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tolles Hotel super Personal
Sehr angenehme und hilfsbereite Leute. Unser Flug hatte 12 Std. Verspätung sie haben alles organisiert für unsere Ankunft am nächsten Morgen um 05.00 toller Empfang und ein Upgrade bekolmmen.
於 2019 年 3 月住了 2 晚
Guest Services 於 2020年1月6日的回應
Thank you! Look forward to see you soon!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 3 月住了 1 晚
Guest Services 於 2019年4月1日的回應
thank you!

8/10 不錯

Hector

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Un lugar en progreso
El lugar esta muy bien, esta todavia bajo contrición la playa le falta mantemiento, la segunda playa frente a Epi restaurante esta muy bien, le falta señalización dentro Cap cana en general, la marina esta muy bien un poco over price en los restaurantes los precios son como si fuera un restaurante en New York, los precios en los menús son en $ pero presentan la factura en moneda local lo cual no tiene logica para mi.
於 2019 年 3 月住了 2 晚
Guest Services. 於 2019年3月27日的回應
Gracias Hector. Los precios son mostrados en USD para facilitar y tener una idea de la cantidad a pagar. Recordemos que estamos en una zona turística y llegan huéspedes de muchos países. El cobro se hace en moneda local, debido a que es la moneda que se usa en nuestro país.

8/10 不錯

yolanda (Santo Domingo)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
En general bien, pero noté poca señalización en el area de Cap Cana y nos perdimos para llegar, al igual que el letrero del Condominio y Recepción poco visibles. Nos hospedaron en un apartamento un poco alejado de los parqueos y durante la noche sufrí de un fuerte dolor de cabeza, no tenia ningún tipo de analgésico y no supe a quien recurrir pues el area es un poco solitaria. En otra ocasión quizás lo pueda disfrutar.
於 2019 年 3 月住了 1 晚
Guest Services 於 2019年3月29日的回應
Muchas Gracias por sus comentarios, los tomaremos en cuenta.

10/10 優異

Denise

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
beat ever!
I loved every part if my trip. !
於 2019 年 3 月住了 3 晚
Guest Services 於 2019年3月13日的回應
thank you!

6/10 一般

Federico

El lugar es agradable, estaban en remodelación , el ruido y polvo era mucho para un fin de semana.
於 2019 年 2 月住了 2 晚
Guest Service 於 2019年3月13日的回應
Muy amable por sus comentarios.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Apartment is incredible needs a little maintenance in the balcony pool. Missing a little light inside apartment at night.
於 2019 年 3 月住了 5 晚
Guest Services 於 2019年3月11日的回應
Thank you for your feedback. We will follow up.

2/10 很差

真實旅客

不滿：整潔度、職員與服務和住宿狀況
No puede hacer el Chekin , no voy a aceptar en cargo ...,,,,
於 2019 年 3 月住了 1 晚
Guest Services 於 2019年3月4日的回應
Gracias, si se pone como Anónimo no podremos atender su caso.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stood at Punta Palmera for 6 days and loved every second of it! It was our first visit to Dominican Republic and we couldn’t of chose a better place to stay. The hotel is about a 15 minute drive from the airport, and is within a gated property. Which means it’s super safe, but a little far from activities or stores. However the hotel provides 3$ cabs wherever you need to go inside the vicinity or information to help schedule pick up dates or times outside the hotel. Punta Palmera itself is huge, although it is still under construction, the rooms are beautiful, spacious and comfortable. Every single person at Punta Palmera was super polite, kind and accommodating. If you’re worried about the language barrier, they have people who speak both Spanish and English. The hotel also excepts USD so you don’t have to worry about converting your money. If you’re looking for a quiet hotel within a safe community with a wonderful staff, breathtaking views of the ocean, huge rooms with full size kitchens and even a jacuzzi this is the place for you. Overall we had an amazing time, and would be visiting again shortly.
於 2019 年 2 月住了 7 晚
Guest Services 於 2019年3月1日的回應
Thank you for the feedback! Look forward for you next time.

10/10 優異

真實旅客

於 2019 年 2 月住了 1 晚
Guest Services 於 2019年4月1日的回應
Thank you!

10/10 優異

真實旅客

親子同遊
讚好：職員與服務、設施服務和住宿狀況
I usually stay there. Always a pleasure but this time I didn’t like the room I got. Smells like someone was there and sheets were never change.
於 2019 年 2 月住了 1 晚
Guest Services 於 2019年2月26日的回應
Hello, Thank you, we will take in count your feedback.

2/10 很差

Emmy

伴侶同遊
不滿：職員與服務和住宿狀況
I don’t understand how this hotel have so many good reviews. If you are planning to stay here, DON’T! I made a reservation for my boyfriend’s birthday, I am Dominican (so I understand that Cap Cana is a good area) and my boyfriend lives in North Carolina. I wanted to do something special for him so I booked from Feb 7th to Feb 10th, 2019. Worst experience ever!! First off they didn’t give me the room that I booked. There was a situation with the hot water. No internet in the room (I was supposed to close a deal to build a website and I couldn’t). There is a construction going on, hammering and drilling all day long! Unbelievable. We rented bikes and they were broken, they refused to give us a full refund for bikes we had to return. (By their logic we used the bikes for one hour, each hour was $5 dollars=$10, we paid $50, they returned only $30. When I tried to explain to them the amount was $40 because “mathematics” the Manager shut me up) The breakfast was awful, we didn’t even bother to eat at the restaurants there. The cleaning staff was very polite and helpful and so were the security guards. But the General Manager Mauricio was very rude, he was unapologetic and I think he was even trying to get us more upset! I have never had such a bad experience. No wonder why the hotel was empty! The beach is not clean due to the construction that is going on... the chair longs at the beach are broken. NEVER AGAIN! They gave us a good room the last night and also told us there woul
於 2019 年 2 月住了 3 晚
Guest Services 於 2019年2月27日的回應
We will take in count your feedback, Thank you very much.