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紐馬克維多利亞女王莊園別墅酒店的評價

5 out of 5
紐馬克維多利亞女王莊園別墅酒店
Portswood Close Portswood Ridge, Victoria & Alfred Waterfront, Cape Town, Western Cape

評價

9.4

完美

10 分評分，優異；391 則評價中有 298 則" "
8 分評分，不錯；391 則評價中有 73 則" "
6 分評分，一般；391 則評價中有 13 則" "
4 分評分，欠佳；391 則評價中有 4 則" "
2 分評分，很差；391 則評價中有 3 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.6/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

8/10 不錯

Derlan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
距離鬧區走路5分鐘，房間很大，可惜窗戶小，沒有View。
於 2020 年 2 月住了 1 晚

8/10 不錯

Linda

讚好：整潔度、住宿狀況和客房舒適度
The hotel was well equipped so comfortable and clean, its proximity to the main road meant it was very noisy in our room and the swimming pool, the staff were very friendly and so helpful although there weren’t enough staff for breakfast service and at the bar early evening
於 2024 年 1 月住了 3 晚
Jason La Fleur 於 2024年2月3日的回應
Good Morning Linda,Thank-you so very much for the detailed review - it is highly appreciatedMany Thanks and Safe Travels,Jason

10/10 優異

Laura

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed a four night stay at the hotel. This is our second visit - location brilliant in an historic area of the waterfront. Staff very helpful, facilities exceptional with a beautiful pool area and fabulous spa ! Will go again!
於 2024 年 1 月住了 4 晚
Jason La Fleur 於 2024年1月29日的回應
Good Afternoon Laura,Thank-you so very much for your kind review and time - it is hugely appreciatedMany Thanks and Safe Travels,Jason

10/10 優異

Madeleine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Jason La Fleur 於 2024年1月26日的回應
Good Morning Madeleine,Thank-you so very much for your time and kind review - it is hugely appreciatedMany Thanks and Safe Travels,Jason

10/10 優異

Madison

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was in fabulous condition and the staff were extremely friendly. Despite Cape Town being a somewhat dangerous destination at the moment, I felt very safe and taken care of at the hotel, given proper guidance on activities and how to enjoy the surrounding area. I would definitely return to stay again!
於 2024 年 1 月住了 5 晚
Jason La Fleur 於 2024年1月26日的回應
Good Morning Madison,Thank-you so very much for your time and reviewit is greatly appreciatedMany Thanks and Safe Travels,Jason

10/10 優異

Salvo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful Stay
於 2024 年 1 月住了 1 晚
Jason La Fleur 於 2024年1月16日的回應
Good Morning Salvo,Thank-you very much for your kind review and timeMany Thanks and Safe Travels,Jason

6/10 一般

stuart (Hindhead)

讚好：整潔度和設施服務
於 2024 年 1 月住了 3 晚
Jason La Fleur 於 2024年1月29日的回應
Good Afternoon Stuart,Thank-you for your review points and time - it is hugely appreciatedMany Thanks and Safe Travels,Jason

10/10 優異

karen

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was amazing from check-in to check-out…. The staff and property are perfection…. Breakfast and room service was delicious
於 2023 年 12 月住了 1 晚
Jason La Fleur 於 2024年1月4日的回應
Good Morning Karen,Thank-you very much for your time and responseMany Thanks and Safe Travels,Jason

10/10 優異

ROGERS

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Jason La Fleur 於 2023年12月24日的回應
Good Evening Mr Rogers,Thank-you so much for your time and reviewMany Thanks and Safe Travels,Jason

10/10 優異

Kenneth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel near the ‘Waterfront’.
Extremely attentive and professional staff, good location for the Waterfront.
於 2023 年 12 月住了 2 晚
Jason La Fleur 於 2023年12月19日的回應
Good Morning Kenneth,Thank-you very much for your time and feedback - it is hugely appreciatedMany Thanks and Safe Travels,Jason

6/10 一般

真實旅客

讚好：職員與服務
不滿：住宿狀況
This hotel has seen better times...
First, I will say that the hotel is located at the center of the V&A Waterfront district only steps away from restaurants and the mall. It is very convenient with great dining options just around the corner. The staff is very friendly and goes out of their way to make your stay very comfortable. However, the hotel rooms could use some renovations and refresh. The walls in our bathroom (toilet area) were bubbling out showing previous water damage which has not been fixed. There were signs of black mold on the crown molding in the shower and the shower floor had some red markings. Additionally, the bathroom vanity was damaged and the sink was draining very slowly. This is rather unacceptable for a hotel rated as 5-stars with nightly rates over $400 per night, It seems the upkeep of the hotel is not the priority for the owner which is a shame as it looks like this hotel was very nice in the past.
於 2023 年 12 月住了 1 晚
Jason La Fleur 於 2023年12月19日的回應
Good Morning,Thank-you for your time and feedback - it is well notedMany Thanks and Safe Travels,Jason

10/10 優異

Boris

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything is excellent
於 2023 年 12 月住了 2 晚
Jason La Fleur 於 2023年12月13日的回應
Good Afternoon Boris,Thank-you very much for your review and timeMany Thanks and Safe Travels,Jason

8/10 不錯

Fiona

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Jason La Fleur 於 2023年12月22日的回應
Good Morning Fiona,Thank-you very much for your time and review scoreMany Thanks and Safe Travels,Jason

8/10 不錯

Monique

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
we booked a premium and bigger room and they gave us the smallest room of the hotel. After complaining they changed but still not under the same category we booked. Other than that the hotel is excellent and very well located.
於 2023 年 11 月住了 7 晚
Jason La Fleur 於 2023年12月4日的回應
Good Morning Monique,Thank-you for your feedback and well notedMany Thanks and Safe Travels,Jason

10/10 優異

James

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean Room and very helpful staff
於 2023 年 11 月住了 8 晚
Jason La Fleur 於 2023年12月4日的回應
Good Morning James,Many Thanks and Safe Travels,Jason

10/10 優異

Nigel (San Clemente)

於 2023 年 10 月住了 1 晚
Jason La Fleur 於 2023年11月7日的回應
Good Afternoon Nigel,Thank-you so very much for your kind review and feedbackMany Thanks and Safe Travels,Jason

10/10 優異

Eddie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Top notch hotel in a great location. The V&A Waterfront provides a very safe walkable area with lots of shops, restaurants and entertainment options (boat trips, tours). The hotel staff at Queen Victoria is top notch in all respects- courtesy, helpfulness and desire to do anything they can to make your stay in the city/country as good as possible.
Jason La Fleur 於 2023年10月9日的回應
Good Morning Eddie,Thank-you so very much for your time and kind review - it is well received and appreciatedMany Thanks and Safe Travels,Jason

10/10 優異

Bobawo

讚好：整潔度、職員與服務和住宿狀況
Staff
於 2023 年 9 月住了 3 晚
Jason La Fleur 於 2023年9月21日的回應
Good Afternoon Bobawo,Thank-you for your time and reviewMany Thanks and Safe Travels,Jason

10/10 優異

Johan

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 7 月住了 1 晚
Jason La Fleur 於 2023年8月5日的回應
Good Afternoon Johan,Thank-you very much for your kind review and time Many Thanks and Safe Travels,Jason

10/10 優異

Michael

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Felt like the service quarters apartment
The overall hotel is quite nice, however, the assignment of room was a bit questionable. Our room was right next to the public restrooms in the lobby and felt like we were assigned to the service quarters. Even though we booked a premium room with a canal view, the room did not feel like one of the premium assignments nor did it have the canal view. When I opened the window to take a lookout, the top hinge fell apart causing the window to fall away and I could not close it. The maintenance group did respond quickly and managed to close it and put weather stripping in the gaps so at least I did not get a draft nor hear the wind whistling all night. This experience was a bit disappointing for a hotel of this caliber and price.
於 2023 年 7 月住了 1 晚
Jason La Fleur 於 2023年7月14日的回應
Good Morning Michael,Thank-you very much for your time and review We appreciate your valuable time and the opportunities to improveLooking forward to your next visit Safe Travels,Jason

10/10 優異

Hugh

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 6 月住了 1 晚
Jason La Fleur 於 2023年7月14日的回應
Good Morning Hugh,Thank-you so very much for your kind review,Many Thanks and Safe Travels,Jason

10/10 優異

Jenny

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic experience
Fantastic experience. Beautifull hotell with great service. From check in, room cleaning, concierge to breakfast. Everybody was extremely helpfull and kind.
於 2023 年 5 月住了 4 晚
Jason La Fleur - Resident Manager 於 2023年5月20日的回應
Good Afternoon Jenny,Thank-you so much for your kind and positive review This will be shared with the team Many Thanks and Travel Safe Jason

10/10 優異

Tanya

於 2023 年 4 月住了 1 晚

10/10 優異

jennifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Queen Victoria Hotel is conveniently located in Cape Towns waterfront, just minutes from the Zeitz Mocaa gallery, Red & Blue bus tours, the aquarium and open air performance spaces. From the moment you walk through the door you are enthusiastically greeted and shown around the beautiful property. The level of excellence amongst the staff is such that you immediately feel “at home” and relaxed. There is a pool area situated in a garden where you can take a dip or order food or drinks. It’s a private sanctuary space, only ambient noise without canned music blaring out. Our premium King room was beautifully decorated, quiet with tall ceilings and lovely bathroom products and towels. Walking to the waterfront was literally a short walk across the street, in an area with many security guards which made us feel comfortable returning from the excellent shopping options or dinner nearby. If I return to Cape Town, this is the place where I would stay, it’s a ten!
於 2023 年 4 月住了 1 晚

10/10 優異

Anita

於 2023 年 4 月住了 1 晚

10/10 優異

Jeffrey

於 2023 年 3 月住了 3 晚

10/10 優異

Anthony

讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel just over the road from waterfront.
於 2023 年 3 月住了 7 晚

10/10 優異

joelle

於 2023 年 3 月住了 5 晚

10/10 優異

Lorna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
First class in every way
We enjoyed 5 nights here. Could not recommend highly enough. Location, condition and amenities unsurpassed. Would not consider any other hotel at the Waterfront.
於 2023 年 2 月住了 5 晚

10/10 優異

Diane

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was super friendly and helpful. Food excellent
於 2023 年 2 月住了 2 晚

2/10 很差

Sibusiso

於 2022 年 12 月住了 2 晚

10/10 優異

Paul

於 2022 年 8 月住了 2 晚

10/10 優異

John

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
Excellent hotel. Fantastic location near the V&A waterfront. Staff helpful and attentive
於 2022 年 7 月住了 4 晚
Yvette 於 2022年7月18日的回應
Dear Valued Guest, Thank you for your feedback and delighted that you enjoyed your stay with us. I look forward welcoming you back soon. Sincerely, Yvette Mulwitsky General Manager

10/10 優異

Val

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel in a convenient location for all the Waterfront has to offer.
於 2022 年 2 月住了 3 晚
Yvette 於 2022年4月19日的回應
Dear Valued Guest, I appreciate your feedback and delighted to know you had a great experience with us. I look forward welcoming you back. Sincerely Yvette Mulwitsky General Manager

10/10 優異

Sveinung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 1 晚

10/10 優異

Andrew

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cape gem
Excellent stay. Friendly staff. Beautiful view as from the rooms. Located right in the Waterfront.
於 2022 年 2 月住了 1 晚
Yvette 於 2022年4月19日的回應
Dear Valued Guest, Thank you for your time and feedback. I am happy to know the staff made your experience a memorable one. I look forward welcoming you back. Sincerely, Yvette Mulwitsky General Manager

8/10 不錯

Gavin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 2 晚

10/10 優異

MRS JANE E

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
An early check in after a long flight was very welcome as was the friendly welcome from Gwen. Rooms spotless and breakfast very good. Very close to the Waterfront so felt safe at all times.
於 2022 年 1 月住了 2 晚

10/10 優異

真實旅客

於 2022 年 1 月住了 3 晚

10/10 優異

Kenneth

於 2022 年 1 月住了 3 晚

10/10 優異

Thabo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 2 晚

10/10 優異

Wade

讚好：整潔度、住宿狀況和客房舒適度
Simply WOW!!!
Amazing staff... amazing service... amazing rooms...amazing breakfast... WOW WOW WOW! Had booked a one night stay as part of my wife's birthday celebrations, and the Queen Victoria Hotel made this so special for her. Jannette at the front of house was so helpful and Donovan over at the pool made lounging around at the pool area even more luxurious. I have never received such a high level of personalised service. Will definitely return! ps. the hotel is in a fantastic location too, short walk to everything you need in the V&A Waterfront.
於 2021 年 12 月住了 1 晚
Yvette 於 2021年12月24日的回應
Dear Valued Guest, Thank you so much for sharing your WOW experience with us. I will ensure I let Donovan and Jeanette know that they made your stay luxurious. I look forward welcoming you back in the near future. Sincerely, Yvette Mulwitsky General Manager

8/10 不錯

Sibusiso

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The most excellent stay.
At first when we arrived, it was some kind of dissappointment as we didn’t have the room that we had booked. But it turned out to be most perfect stay, because they managed to put us in a more excellent room, on the very day of our arrival. We really enjoyed ourselves and the time of relaxing. Thank you.
於 2021 年 12 月住了 4 晚
Yvette 於 2021年12月9日的回應
Dear Valued Guest, Thank you for your wonderful feedback and delighted to hear we turned your disappointment into an excellent experience. I hope to welcome you back in the near future. Kind Regards, Yvette Mulwitsky General Manager

10/10 優異

Ana (Scottsdale)

於 2021 年 11 月住了 1 晚

10/10 優異

Ana (Scottsdale)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very well located right in the heart of the waterfront. There is plenty of restaurants, shops and museums around. The rooms were spacious, comfortable and quiet. The staff was very friendly and helpful. The restaurant had delicious food, and the room included a delicious breakfast with a continental buffet and an option of warm breakfast.
於 2021 年 12 月住了 2 晚
Yvette 於 2021年12月9日的回應
Dear Valued Guest, Thank you so much for taking the time to share your wonderful experience with us. I do hope to welcome you back in the near future. Kind Regards, Yvette Mulwitsky General Manager

8/10 不錯

BANDAR Y

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 7 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 3 晚

10/10 優異

Melinda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exceptional!
We had the most amazing stay at Queen Victoria Hotel. Rooms were exceptionally clean and confortable and staff were friendly and went out of their way to make us feel welcome and give us advice about the area. The bed and bedding were wonderful and exceptionally comfortable. Thank you we had a wonderful stay!
Lobby atrium from above
Lobby atrium
Spectacular view from restaurant
Entrance
於 2021 年 11 月住了 3 晚
Yvette 於 2021年11月19日的回應
Dear Valued Guest, Thank you for taking the time to share your exceptional experience with us. I am delighted to know the staff made you feel welcome and created a wonderful stay. I look forward to welcoming you back in the near future. Sincerely, Yvette Mulwitsky General Manager

10/10 優異

Hansie

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 1 晚
Tyler Windell 於 2021年10月31日的回應
Dear Hansie We appreciate you, taking the time to leave a review rating of our hotel. I am delighted to hear that we left you with a great impression of our beautiful property. We look forward to welcoming you back in the near future. Warm regards, Tyler Windell Front Office Manager

10/10 優異

RobertBrown (London )

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent in every way. By far the best hotel in Cape Town with excellent views excellent staff, helpful and friendly. Front of house manager superb. Jason needs special mention due his overwhelming desire to please patrons. Definitely a 5 star hotel tucked away in a quiet secluded part of the Waterfront with stunning views
於 2020 年 12 月住了 13 晚