Beijing Capital Museum Hotels

"Sumptuous breakfast buffet, courteous, helpful, responsive staff, immaculately, clean room, and excellent location. This is the best hotel I have ever stayed in!"

"Firstly, I was booking non smoking room but it was smoking smell in the room while I checked room 1218, although I have double check with the staff before checking in. I talked about the issue to the front desk then asking me to move to 1607 ( non smoking room) on the second day. I have spent time to move this 1607 by myself. Finally, this room was ok. Secondly, regarding swimming pool, they asked the guest to purchase their swimming cap to swimming, guest cannot swimming without swimming cap. But no any notice to let us know while we booked the room regarding swimming cap. It was unreasonable request to the guest. We already spent decent money for staying this hotel, their services value must match their fees. Plus, the swimming pool is a third party operating not belongs pan pacific hotel Beijing. If we know this before, we would not book this kind of hotel. Should be clearly to the agreement otherwise will be deem breach agreement.Overall, the stay for this time was ok only. I hope that they can apologize for this unexpected experience. Thank you!"

"Hotel is extremely dated."

"Front reception staff are very friendly and helpful. Welcomed me with a warm smile. It is centrally located to main street and walking distance to many restaurants. The room was a bit hot and they brought a fan to the room. The manager said it’s warm because it’s winter season for them. Which was perfectly fine with me. There’s a great coffee shop in the lobby. Staff helped me ordered raincoats (as I was heading to Zhangjiajie). The raincoats were delivered to my room via a robot within 25 minutes. Overall, the room is spacious, clean, basic amenities, and a complimentary plate of whole fresh fruits. I didn’t order hotel breakfast as there are many places nearby for less expensive breakfast. Def would stay here again. Highly recommended."

"Excellent "

"Air-conditioning is not turned on and window can only open a bit so very stuffy and hot."

"They are very nice and helpful."

"None of the staff speak any English, unhelpful and uncooperative "

"We had a wonderful stay at this hotel. The room was very clean, well-maintained, and thoughtfully arranged. Having one king bed and one queen bed made it perfect for our family of four with two older kids. The hotel staff were exceptionally friendly and helpful. During our stay, my wife developed a blister after visiting the Great Wall, and the staff kindly provided alcohol-soaked cotton tips—such a thoughtful gesture that we truly appreciated. The laundry service was also very convenient. It made managing our clothes effortless, as they handled the washing, drying, and delivered everything right back to our room. The location is another big plus. It’s about a 10-minute walk to Nanlishi Lu subway station, which makes it very easy to get around and access popular sightseeing and historical attractions. Overall, a comfortable and pleasant stay with excellent service. Highly recommended!"