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Reviews of Homewood Suites by Hilton Carle Place - Garden City, NY

3 out of 5
Homewood Suites by Hilton Carle Place - Garden City, NY
40 Westbury Ave, Carle Place, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 582 out of 1001 reviews" "
Rating 8 - Good. 238 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

THITIKORN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in May 2024
Response from Paul Gabriel - GM on 22 May 2024
Hi Thitkorn,Thank you for the five-star review!

10/10 Excellent

mark jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Been staying here every time I visit NY
Stayed 8 nights in May 2024
Response from Paul Gabriel - GM on 21 May 2024
Thank you for the five-star review!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for one night. Property was nice and clean. We got to breakfast about 15 minutes before closing and there wasn’t much left so get there early.
Stayed 1 night in May 2024
Response from Paul Gabriel - GM on 16 May 2024
Hi Barbara,Thank you for the review!

8/10 Good

Tonica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is convenient to numerous of stores and a mall. It's a decent hotel and the suites come with a kitchen. I would stay there again.
Stayed 3 nights in May 2024
Response from Paul Gabriel - GM on 15 May 2024
Thank you for the review!

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Paul Gabriel - GM on 15 May 2024
Hi Iris,Thank you for the review!

4/10 Poor

Liz

Travelled with family
Liked: Cleanliness, amenities
Very loud noise above us which made sleeping difficult until about midnight. For what we paid, that is not acceptable. I did call the front desk around 11 pm.
Stayed 1 night in Apr 2024
Response from Paul Gabriel - GM on 30 Apr 2024
Hi Liz,Please call me at your earliest convenience so that I can make your stay right.

10/10 Excellent

Sherrydon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were travel weary after a long flight for SoCal to attend a funeral. Kaylah (sp?) went above and beyond to help us get access to, and settled into, our immaculate and comfortable suite, so that we could get some much needed rest. Great customer service, kind, hospitable staff, clean and comfortable accommodations. Can't reasonably ask for more. Thank you Homewood Carle Place. (S.A.)
Stayed 2 nights in Apr 2024
Response from Paul Gabriel - GM on 29 Apr 2024
Hi Sherrydon,Thank you for the kind words regarding Kaylah's customer service. We're glad you enjoyed your stay.

10/10 Excellent

Carly

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Paul Gabriel - GM on 29 Apr 2024
Hi Carly,Thank you for the five-star review!

10/10 Excellent

Daniel

Stayed 3 nights in Apr 2024
Response from Paul Gabriel - GM on 16 May 2024
Hi Daniel,Thank you for the review!

6/10 Okay

Tanta

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This hotel was just okay. The kitchen is run down for sure. The room wasn't as clean as we would've liked, there was hair everywhere when we checked in. Even when the room was cleaned during our 12 days stay, they never cleaned the floor, stains on the furniture from prior stays, crumbs under the tables. Cleaning staff definitely takes shortcuts and it shows in the appearance of the rooms that they are not maintained well. The breakfast staff was amazing though, they were very kind and accommodating :)
Stayed 12 nights in Mar 2024
Response from Paul Gabriel - GM on 25 Apr 2024
Hi Tanta,Were sorry about the room being cleaned to your liking. We have passed on your comments to the Executive Housekeeper so we can improve our services.

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from Paul Gabriel - GM on 25 Apr 2024
Thank you for the five-star review!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and excellent breakfast
Stayed 3 nights in Apr 2024
Response from Paul Gabriel - GM on 24 Apr 2024
Thank you for the five-star review!

10/10 Excellent

Kathy

Travelled with family
Liked: Amenities
Very nice friendly staff and easy check in
Stayed 1 night in Apr 2024
Response from Paul Gabriel - GM on 22 Apr 2024
Hi Kathy,Thank you for the five-star review!

6/10 Okay

Qasim

Stayed 2 nights in Apr 2024
Response from Paul Gabriel - GM on 9 May 2024
Hi Qasim,Thank you for the review!

10/10 Excellent

kitem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The professionalism of the staff
Stayed 2 nights in Apr 2024
Response from Paul Gabriel - GM on 19 Apr 2024
Hi Kitem,Thank you for the five-star review!

10/10 Excellent

Madison

Stayed 1 night in Apr 2024
Response from Paul Gabriel - GM on 9 May 2024
Hi Madison,Thank you for the five-star review!

8/10 Good

Joe Celyn Ojeda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would have given this property 5 stars but it was really noisy during the night. I believe this could have been prevented if the ceilings and walls are insulated or with rugs. The staff are ok but not so warm.
Stayed 4 nights in Mar 2024
Response from Paul Gabriel - GM on 5 Apr 2024
Hi Mr. Ojeda,Thank you for the review!

6/10 Okay

Desiree

Travelled with partner
The room floors were so thin. I could hear every movement from the guests above me. Some of the furniture had done wear to it. Mattress was pretty stiff and the pillows were thin. Breakfast was decent with options.
Stayed 2 nights in Mar 2024
Response from Paul Gabriel - GM on 1 Apr 2024
Hi Desiree,Thank you for the review!

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paul Gabriel - GM on 2 Apr 2024
Hi Marsha,Thank you for the five star review!

10/10 Excellent

Dayana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet
Stayed 1 night in Mar 2024
Response from Paul Gabriel - GM on 1 Apr 2024
Hi Dayana,Thank you for the five star review!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Paul Gabriel - GM on 1 Apr 2024
Hi John,Thank you for the five star review!

6/10 Okay

Nyteeyia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was no heat in the room we were cold I was disappointed for the first time. We always loved it but this time wasn't fun no heat in the room
Stayed 1 night in Mar 2024
Response from Paul Gabriel - GM on 29 Mar 2024
Thank you for the review!

8/10 Good

April

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Paul Gabriel - GM on 26 Mar 2024
Hi April,Thank you for the review!

10/10 Excellent

Máximo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place
Stayed 2 nights in Mar 2024
Response from Paul Gabriel - GM on 25 Mar 2024
Thank you for the review!

6/10 Okay

Mary

Booked a 2 bedded queen and gave us a king. No other options so used the pullout
Stayed 1 night in Mar 2024
Response from Paul Gabriel - GM on 26 Mar 2024
Thank you for the review!

10/10 Excellent

Toni, Englishtown

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Large, safe parking lot.
Stayed 1 night in Mar 2024
Response from Paul Gabriel - GM on 25 Mar 2024
Thank you for the review!

10/10 Excellent

Nyteeyia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all
Stayed 1 night in Mar 2024
Response from Paul Gabriel - GM on 22 Mar 2024
Thank you for the review!

10/10 Excellent

Abdulkerim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paul Gabriel - GM on 21 Mar 2024
Thank you for the five-star review!

10/10 Excellent

Kiwana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paul Gabriel - GM on 11 Mar 2024
Thank you for the five-star review!

8/10 Good

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok! Thank you!
Stayed 2 nights in Mar 2024
Response from Paul Gabriel - GM on 11 Mar 2024
Thank you for the review!

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy staying there
Stayed 2 nights in Mar 2024
Response from Paul Gabriel - GM on 11 Mar 2024
Thank you for the five-star review!

8/10 Good

Peter Eramo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location. easy check in and check out. clean room.
Stayed 3 nights in Mar 2024
Response from Paul Gabriel - GM on 5 Mar 2024
Hi Peter,Thank you for the review!

10/10 Excellent

Jael

Liked: Staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Mar 2024
Response from Paul Gabriel on 7 Mar 2024
Thank you very much for your feedback! We look forward to you staying with us again!

4/10 Poor

Gregory

Car alarm going off continually and the front desk informs there is nothing we can do because we don't register cars. Now midnight and it's been non stop for two hours.
Stayed 1 night in Mar 2024
Response from Alexandria Aji on 7 Mar 2024
Thank you very much for your feedback! We sincerely apologize for the inconveniences that occurred during your stay and hope to make it better for your next stay with us!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with great amenities!! Staff was so polite and helpful, the hotel was super clean and modern. Breakfast was great and everyday during the week they offer free beer, wine and snacks for the guests. If you forgot anything out need a snack you don’t have to go far because there’s a little shop right in the lobby. Hilton never disappoints!!
Stayed 1 night in Feb 2024
Response from Paul Gabriel - GM on 4 Mar 2024
Hi Ashley,Thank you for the outstanding review!

8/10 Good

Tanajia, Hempstead

Liked: Cleanliness, staff & service, amenities
I went here for a lil staycation with my son and it served its purpose. He had so much fun in the pool area, there’s was a lot of other families there so he had a bunch of other kids to place with. The only issue that I had with this property was the extremely loud noises coming from upstairs. I’m not sure if there was construction being done on the 3rd floor or there was just a very loud guest but it was ridiculous. ALL MORNING, I was working up around 6:30 am by it then again at around 9:30. I heard this noise all the way until check out. I didn’t complaint to the front desk because I was checking out there day but I was very annoyed that morning
Stayed 1 night in Feb 2024
Response from Paul Gabriel - GM on 27 Feb 2024
Thank you for the review!

6/10 Okay

Keivah

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Paul Gabriel - GM on 23 Feb 2024
Hi Keivah,Please let us know what we could do better to make your stay more enjoyable.

10/10 Excellent

Henry V, Matthews

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very professional staff.
Stayed 2 nights in Feb 2024
Response from Paul Gabriel - GM on 21 Feb 2024
Hi Henry,Thank you for the excellent review!

2/10 Terrible

Alejandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dishwasher wasn’t working and dishes were dirty , they said someone was coming to check dishwasher… then floor was dirty as well so I was told they were not enough people to clean. They didn’t come to check dishwasher. Beds are old…furniture outdated. It was late evening and didn’t want to leave and I need to leave super early but at the least would like some credit.
Stayed 1 night in Feb 2024
Response from Paul Gabriel - GM on 20 Feb 2024
Hi Alejandra,Please contact me so I can refund your stay.Paul Gabriel - GM

10/10 Excellent

Loretta

Stayed 1 night in Feb 2024
Response from Paul Gabriel - GM on 21 Mar 2024
Thank you for the five-star review!

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice overnight stay. Only complaints were bathroom floor was sticky; it took a solid 5 minutes for the bathroom water to get hot; and breakfast was stale.
Stayed 1 night in Feb 2024

10/10 Excellent

Nia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Paul Gabriel - GM on 21 Feb 2024
Hi Nia,Thanks for the excellent review!

4/10 Poor

Desiree M

Disliked: Cleanliness, staff & service, property conditions & facilities
Constant noise above my head and next door! I was in room 339 and the covering under sink missing, pealed wood on tables, then water was out for a couple hours!!! Kids in adjoining room pulling on my door. Didn’t get much sleep and will be looking for a quieter hotel next time I come to this area!
Stayed 2 nights in Feb 2024
Response from Paul Gabriel - GM on 19 Feb 2024
Hi Desiree,Please reach out to me at your earliest convenience. I would like to make your stay right.

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Paul Gabriel - GM on 16 Feb 2024
Thank you for the excellent review!

10/10 Excellent

Yvens

Liked: Cleanliness, staff & service, property conditions & facilities
I have enjoyed my stay.
Stayed 2 nights in Feb 2024
Response from Paul Gabriel - GM on 14 Feb 2024
Thank you for the outstanding review!

10/10 Excellent

Yoshiko,

Liked: Cleanliness, staff & service, property conditions & facilities
Large and comfortable suite room. Clean and quiet.
Stayed 3 nights in Feb 2024
Response from Paul Gabriel - GM on 12 Feb 2024
Thank you for the outstanding review!

10/10 Excellent

timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt it was like most homewood suites I stay at....safe...homey and delivers a hearty breakfast. Well Done
Stayed 1 night in Feb 2024
Response from Paul Gabriel - GM on 12 Feb 2024
Thank you for the outstanding review!

10/10 Excellent

kitem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, great and courteous staff
Stayed 2 nights in Feb 2024
Response from Paul Gabriel - GM on 9 Feb 2024
Thank you for the outstanding review!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms a little run down, breakfast was only OK
Stayed 4 nights in Feb 2024
Response from Paul Gabriel - GM on 6 Feb 2024
Thank you for the review!

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gave 5 stars because we left something in the room and when we called back after checking out the person at front desk went right up to our room to look!
Stayed 1 night in Feb 2024
Response from Paul Gabriel - GM on 6 Feb 2024
Thank you for the review!