Our stay started on a high note. We were warmly welcomed by a very kind and friendly young lady at check-in, which set a positive tone. She greeted us with a smile and made us feel genuinely welcome.
Unfortunately, the condition of the room didn't meet the same standard. The bathroom floor was not clean, and several towels had visible makeup stains. Additionally, the cabinets and furniture showed clear signs of wear and tear, which detracted from the overall comfort.
The following day, we requested extra towels but were told we needed to go downstairs to collect them ourselves. While not a major issue, it was unexpected. The staff on duty at the time seemed preoccupied with a personal phone conversation and was not attentive to guests’ needs, which was disappointing.
On a brighter note, there was a young man cleaning the exterior of the building who was exceptionally courteous and friendly—another example of the potential this team has.